Customer Service Advisor in Brighton

Do you have a passion for working with people? Do you have a keen interest in Customer Care? Do you enjoy solving problems? Are you inspired by working with a variety of different people from diverse backgrounds?

Working as a member of the team within the Repairs Helpdesk, you will support a high standard of customer service activities for Council tenants in Housing properties, delivering best in class customer service and satisfying all safety, quality and cost control standards.

Fixed Term of 12 months. Interviews to be held week commencing 10th August 2026.

About the role:

You will be providing high quality information, advice and assistance to customers who make contact with the Repairs Helpdesk regarding all property repairs and/or non-repair queries. Enquiries will be received by telephone, face to face, email, letter or via social media.

The successful candidate will be working in a high-paced environment within a team of colleagues. Some of the key tasks they will undertake will be:

• Ensuring the customer experience is central to all activities by maintaining a professional manner when communicating with service users, colleagues and other internal/external stakeholders.
• Providing a can-do attitude to both internal and external customers, investigating and resolving a range of issues in a professional, polite and timely manner.
• Adapting your communication style and methods to meet the needs of the customer.
• Ensuring the correct diagnosis of repairs needed via the operating system.
• Contributing to continuous improvement activities and maintaining customer feedback, management and performance information to help with assessment of how well the service is performing.
• Acting in accordance with GDPR legislation and maintaining confidentiality.

You will need:

• Experience of working to tight deadlines in a busy office environment.
• Experience of multi-tasking in a high volume, rapidly changing environment.
• Strong communication skills.
• Strong IT skills.
• Ability to work independently, good time management, planning & organisational skills.
• Strong customer service skills.
• The ability to demonstrate a strong commitment to equalities principles and have a good understanding of the council’s equal opportunity policy.
• Knowledge of social housing.
• Analytical skills.

In return, you will be part of a passionate team of people committed to providing the best possible outcomes for our customers.

Encouraging a diverse workforce:

Our city is known and loved for its diversity. Not only is the mixture of people, culture and skills vital to the economic and social development of the city, it's what makes Brighton & Hove such a great place to live, work and visit. We are committed to developing and retaining a workforce that is representative of the diverse communities we serve, so we welcome applications from individuals from all backgrounds. In order to achieve our aims of proportionate representation, we particularly encourage applicants from a BME or White Other background as well as those who identify as disabled, male or trans.

Why work for us?

As a council, we want to: be connected, be confident, be innovative and creative, be diverse and inclusive, be healthy and psychologically safe.

For more information about our values and the benefits of working at the council, visit our website which gives details of our wellbeing support, our benefits including leave and pensions as well as details of our training and development.

We are a workplace that supports flexibility and employee wellbeing in the way we work whilst providing the best service for our customers. Team and service working arrangements are designed to support both employee work-life balance and team collaboration.