Enforcement and Investigations Officer in Hove

Location: Hove Town Hall, Norton Road, Hove, BN3 3BQ

Salary: £29,064 - £31,022

Contractual hours: 37 hours per week

Basis: Fixed Hours

Job reference: REQ0000845

Do you have strong communication skills and enjoy working both independently and as part of a team? Are you comfortable working independently whilst also contributing effectively as part of a supportive team? Are you enthusiastic and passionate about ensuring concessionary schemes are used fairly, lawfully, and for the benefit of those who genuinely need them?

We have an exciting opportunity to join Brighton and Hove City Council’s Parking Fraud team as an Enforcement and Investigations Officer, playing a key role in protecting public funds and supporting the integrity of concessionary schemes across the city. The role combines enforcement, investigation and public engagement, offering the chance to make a meaningful difference while working closely with colleagues, partners, and the wider community.

We are looking for an enthusiastic and motivated individual to work within our busy Parking Service. Brighton and Hove City Council is committed to protecting public resources and ensuring concessionary schemes remain accessible to residents who need them most. We are recruiting Enforcement and Investigations Officers to support our work in preventing and addressing the misuse of Concessionary Travel Bus Passes and Blue Badges.

Reporting to the Senior Enforcement and Investigations Officer, you will investigate suspected misuse and fraud involving Blue Badges and Concessionary Travel Bus Passes. The role includes on‑street inspections, on‑board bus enforcement, evidence gathering, and joint working with Sussex Police, bus operators, and enforcement contractors across the city and wider Sussex area. You will assess evidence, investigate offences, and determine proportionate outcomes in line with legislation and council policy. Outcomes may range from prosecution or Community Resolution to warnings or no further action. You will be responsible for preparing high‑quality case files, including witness statements and evidential material suitable to use in court. The post involves both covert targeted investigations and high‑visibility deterrent activity on action days. You will regularly engage face‑to‑face with offenders, concession holders, members of the public, elected members, and partner organisations, often in contentious or high‑pressure situations. You will also represent Brighton and Hove City Council at court when required and contribute to joint enforcement operations. Keeping up to date with relevant legislation, guidance, and best practice is a key part of the role.

Ideally, you will have experience working in a regulated environment, with the ability to apply legislation fairly, consistently, and proportionately. You will be confident making decisions under pressure and able to record accurate, detailed evidence in real time. Strong communication skills are essential, along with the ability to remain calm, professional, and tactful when dealing with difficult or distressed members of the public. You will be comfortable working outdoors for most of the time and for extended periods, in all weathers, and across large areas. A good understanding of equality, inclusion, and health and safety responsibilities is required.

Additional Information: Regular lone working. Flexibility required to attend court hearings. Weekend and out‑of‑hours working forms part of a rota. The council is committed to equality, diversity, and inclusion and welcomes applications from all sections of the community.

We are committed to developing and retaining a workforce that is representative of the diverse communities we serve, and we welcome applications from individuals from all backgrounds.