At a Glance
- Tasks: Support families and children through administrative tasks in a dynamic team environment.
- Company: Join a diverse council committed to community wellbeing and support.
- Benefits: Competitive salary, flexible working, and comprehensive wellbeing support.
- Other info: Inclusive workplace with opportunities for personal and professional growth.
- Why this job: Make a real difference in children's lives while developing your skills.
- Qualifications: Organised, confident, and experienced in office administration.
The predicted salary is between 29064 - 31022 £ per year.
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Job profile for Business Support Officer
Location: Portslade Hub, Mile Oak Road, Portslade, BN41 2PG
Date posted: 10/04/2026
Salary: £29,064 - £31,022
Contractual hours: 37
Fixed Term - 12 months
The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.
Do you want to work in a service supporting families? Are you an enthusiastic, organised, confident administrator? If so, we want to hear from you!
As a Business Support Officer, you will be working in a small pod/team to support children from diverse backgrounds throughout their journey from assessment to leaving care. You will be a key member of the pod of social workers whilst also working alongside a number of other pods as part of the larger team.
You will have a full induction to the work and be supported to attain the required skills by training and shadowing to enhance existing/transferable skills and learn and understand the role.
Ideally you will have experience of working in a busy office environment with the ability to prioritise your workload around the demands of the service whilst still managing to meet statutory deadlines. This role involves the use of various computer packages, and you will provide customer-focused information to people who contact the team. You will be highly organised and have an ability to work both independently and as part of a team. You will need to enjoy solving problems and managing an evolving workload with good time management skills being essential. If this is you, we would welcome your application to our Business Support Officer vacancy.
If you have any questions or for an informal chat about the role, please contact Dina.Wickham@brighton-hove.gov.uk
Here is what our Business Support Officers say about working in Families Children & Wellbeing:
- “The diversity of duties and working in Children’s Services is what attracted me to the role”
- “Supporting my social workers gives me a lot of job satisfaction – I feel like I am really involved in helping families’ lives”
- “Feeling you have helped a client in the absence of the social worker in trying to sort out their problems. Having an understanding of their case and developing a rapport with some of the parents.”
- “The part I have most enjoyed about being the Business Support Officer for the Pod is how I've felt truly part of the team. Just because I'm business support and they're social workers, they've never not included me in group discussions, supervisions or activities outside of work; I've been extremely lucky to have worked with the Pod”
Key skills you can offer:
- A flexible, adaptable approach to work with ability to multitask effectively according to business priorities
- Ability to deal with confidential information tactfully and with discretion
- Accuracy and attention to detail
- Experience in business support duties including arranging meetings and taking minutes which may be of a complex nature.
- Competent in working with Outlook and Microsoft Office packages
- Inputting and retrieval of data on service-based IT system
Encouraging a diverse workforce: Our city is known and loved for its diversity. Not only is the mixture of people, culture and skills vital to the economic and social development of the city, it's what makes Brighton & Hove such a great place to live, work and visit. We are committed to developing and retaining a workforce that is representative of the diverse communities we serve so we welcome applications from individuals from all backgrounds.
In order to achieve our aims of proportionate representation, we particularly encourage applicants from a BME or White Other background as well as those who identify as disabled, male or trans.
Why work for us? As a council, we want to:
- be connected
- be confident
- be innovative and creative
- be diverse and inclusive
- be healthy and psychologically safe
For more information about our values and the benefits of working at the council, visit Why work for us which gives details of our wellbeing support, our benefits including leave and pensions as well as details of our training and development.
How to apply: Please read our Apply for a job at the council pages carefully. They give you all the guidance you need to complete your application as well as information on what will happen after you’ve submitted your application and at interview.
As part of your application, you will need to provide your education and career history and answer some application/shortlisting questions. Your answers to the application/shortlisting questions are the most important part of your application as they will be used in the shortlisting process to assess whether you meet the essential requirements for the role that are set out in the person specification and to decide whether you should be offered an interview.
Before you start your application, please read our Shortlisting questions guidance as this gives important advice which will increase your chance of success in the shortlisting process.
Your starting salary will be pro rata if the above position is less than 37 hours or term-time only.
Please note that this post is subject to a Basic Disclosure Criminal Records Check.
We are a workplace that supports flexibility and employee wellbeing in the way we work whilst providing the best service for our customers. Team and service working arrangements are designed to support both employee work life balance and team collaboration.
Business Support Officer employer: Brighton & Hove City Council UK
As a Business Support Officer at the Portslade Hub, you will join a supportive and inclusive team dedicated to making a positive impact on families' lives. The council offers a range of benefits, including wellbeing support, training opportunities, and a commitment to diversity, ensuring that every employee can thrive in a psychologically safe environment. With a focus on collaboration and professional growth, this role provides a meaningful opportunity to contribute to the community while enjoying a healthy work-life balance.
Contact Details:
Brighton & Hove City Council UK Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Officer
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Brighton & Hove City Council UK.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Brighton & Hove City Council UK!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Brighton & Hove City Council UK, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Brighton & Hove City Council UK or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Business Support Officer
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Brighton & Hove City Council UK:Before hitting send, make sure to tailor your application specifically to Brighton & Hove City Council UK! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Brighton & Hove City Council UK
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
