Administrator in Brighton

Commercial Administration Officer

Location: Hollingdean Depot, Upper Hollingdean Road, Brighton, BN1 7GA

Date Posted: 12/05/2026 | Reference: REQ0000909

Salary: £28,142 – £28,598 (Contractual hours 37 Basis Flexi Hours)

Job Description

We are recruiting a key Commercial Administration Officer to support the City Environmental Management Commercial Team. The successful candidate will manage business-as-usual tasks, oversee several large customer groups and contribute to project delivery.

• Account management of 1000+ commercial customers with commercial contracts, including both internal and external accounts.
• Garden waste customer oversight for 12,000+ customers, managed via a software system and generic email inbox.
• Development and implementation of sales and marketing strategies for various income streams.
• Execution of legislative change updates and related service innovations.
• Driving IT‑related cultural and behavioural change within the service.
• Participation in innovation and best‑practice initiatives across all areas.
• General inbox management and customer liaison support.
• Handling complaint investigations and responses, including interactions with residents and members of the public.

Qualifications & Skills

• Demonstrated practical and software‑based organisational skills.
• Excellent communication skills.
• Ability to multitask across multiple business functions.
• Understanding of behavioural expectations for council‑run services.
• Experience or knowledge in marketing strategies (advantage).

Equal Employment Opportunity

We welcome applications from individuals from all backgrounds and are committed to a diverse and inclusive workforce. Applicants who identify as BME, White Other, disabled, male, or trans are particularly encouraged to apply.