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- Tasks: Assist customers with inquiries about Environmental Services via calls and emails.
- Company: Join Brighton & Hove City Council, a diverse and inclusive workplace committed to community service.
- Benefits: Enjoy hybrid working options, flexibility, and a focus on employee wellbeing.
- Why this job: Make a positive impact in your community while developing valuable customer service skills.
- Qualifications: Strong communication skills and experience in customer-focused roles are essential.
- Other info: This is a 12-month fixed-term contract with opportunities for internal secondments.
The predicted salary is between 28800 - 43200 £ per year.
Job Summary
Job reference
- Positions available 1
Working hours
- Working hours 37
- Closing date 10 August 2025
Job category
- Job category Customer Services
Organisation
- Organisation Brighton & Hove City Council
Job introduction
Interview date:TBC
An exciting opportunity has arisen to join the Environmental Services Team as an Environmental Services Advisor on a 12 month Fixed Term contract. This role involves taking calls and responding to emails from customers on a range of services within Environmental Services. This role will predominantly be office based but with the option to occasionally work from home once trained.
This role is available as a secondment to internal applicants in line with our secondment policy. Before applying, please ensure you have read the Secondment policy to ensure you are eligible to apply. In accordance with the policy, please ensure you have the written approval of your line manager before applying. Evidence of this must be included with your application.
You will be experienced in providing customer focused services in a busy, frontline, multi-disciplined environment.
You must possess good communication and interpersonal skills, be able to respond to customers assertively, tactfully and empathetically, whilst keeping calm under pressure.
In particular, we want someone to join our Environmental Services team who can demonstrate experience in:
- Maintaining and following administrative systems and processes
- A positive approach to resolving problems and bringing creativity in working to resolve them
- Excellent computer skills, including using IT systems and Microsoft applications
Two short capability tasks relating to this role will form part of the interview process.
Please read our Apply for a job at the council pages carefully. They give you all the guidance you need to complete your application as well as information on what will happen after you’ve submitted your application and at interview.
As part of your application, you will need to upload your CV and a supporting statement. Your supporting statement is the most important part of your application as it will be used in the shortlisting process to assess whether you meet the essential requirements for the role that are set out in the person specification and to decide whether you should be offered an interview. Before you start your application, please read our guidance here (CV guidance (brighton-hove.gov.uk) and (Supporting statement guidance (brighton-hove.gov.uk) as this gives important advice which will increase your chance of success in the shortlisting process.
Additional information
Part office / part home – hybrid – We are a workplace that supports flexibility and employee wellbeing in the way we work whilst providing the best service for our customers. Team and service working arrangements are designed to support both employee work life balance and team collaboration. These would be part of your individual working arrangements alongside any personal preference agreed with your manager in advance of joining. Your contractual location will be the designated council office for your team and travel to and from your contractual location would be at your own expense.
Your starting salary will be pro rata if the above position is less than 37 hours or term-time only.
We are a workplace that supports flexibility and employee wellbeing in the way we work whilst providing the best service for our customers. Team and service working arrangements are designed to support both employee work life balance and team collaboration. These would be part of your individual working arrangements alongside any personal preference agreed with your manager in advance of joining.Your contractual location will be the designated council office for your team and travel to and from your contractual location would be at your own expense.
For more information about our values and the benefits of working at the council, visitWhy work for us
Company information
Encouraging a diverse workforce
Our city is known and loved for its diversity. Not only is the mixture of people, culture and skills vital to the economic and social development of the city, it\’s what makes Brighton & Hove such a great place to live, work and visit. We are committed to developing and retaining a workforce that is representative of the diverse communities we serve so we welcome applications from individuals from all backgrounds. In order to achieve our aims of proportionate representation, we particularly encourage applicants from a BME or White Other background as well as those who identify as disabled, male or trans.
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Environmental Services Advisor employer: Brighton & Hove City Council
Contact Detail:
Brighton & Hove City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Environmental Services Advisor
✨Tip Number 1
Familiarise yourself with the key services offered by the Environmental Services Team. Understanding the specific areas they cover will help you answer questions confidently during the interview and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially in handling customer queries. Role-playing different scenarios can help you prepare for the types of calls and emails you might encounter, showcasing your ability to remain calm and empathetic under pressure.
✨Tip Number 3
Research common environmental issues faced by local councils and think about how you would approach resolving them. This knowledge will not only impress your interviewers but also show that you are proactive and solution-oriented.
✨Tip Number 4
Connect with current or former employees of Brighton & Hove City Council on platforms like LinkedIn. They can provide valuable insights into the work culture and expectations, which can help you tailor your responses during the interview.
We think you need these skills to ace Environmental Services Advisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Environmental Services Advisor. Review the job description carefully to identify key skills and experiences that are required.
Craft a Strong Supporting Statement: Your supporting statement is crucial for your application. Use it to highlight your customer service experience, communication skills, and problem-solving abilities. Be specific about how your past experiences align with the requirements outlined in the job description.
Tailor Your CV: Ensure your CV is tailored to the role. Highlight relevant experience in customer service and any administrative skills that demonstrate your ability to maintain systems and processes effectively.
Follow Application Guidelines: Read the application guidelines provided by Brighton & Hove City Council thoroughly. Ensure you include all necessary documents, such as your CV and supporting statement, and adhere to any specific instructions regarding format or content.
How to prepare for a job interview at Brighton & Hove City Council
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of an Environmental Services Advisor. Be prepared to discuss how your previous experience aligns with these responsibilities during the interview.
✨Showcase Your Customer Service Skills
Since this role involves responding to customer queries, be ready to provide examples of how you've successfully handled customer interactions in the past. Highlight your ability to remain calm under pressure and resolve issues effectively.
✨Prepare for Capability Tasks
Two short capability tasks will be part of the interview process. Familiarise yourself with common scenarios you might encounter in this role and practice how you would approach them. This will help you feel more confident during the interview.
✨Emphasise Your IT Proficiency
The role requires excellent computer skills, particularly with Microsoft applications. Be prepared to discuss your experience with these tools and how you've used them to improve efficiency or solve problems in previous roles.
