At a Glance
- Tasks: Assist supporters on matchdays and provide excellent customer service.
- Company: Join our vibrant Here to Help team at Team Brighton.
- Benefits: Gain experience in a dynamic environment while supporting fans.
- Other info: Must be available for all home matches; not suitable for season ticket holders.
- Why this job: Be a crucial part of matchday excitement and help others enjoy the game.
- Qualifications: Passion for helping others and strong communication skills required.
The predicted salary is between 12 - 15 £ per hour.
Join our Here to Help team!
Our Here to Help access team will meet supporters who may need assistance or direction on matchday.
You will be a visible presence within the wheelchair areas for the duration of the match.
You will also assist with queries and carry our general administration.
- To find out more about this role, click here to read the job description
- Your customer service background
We are looking for people who genuinely love helping others and know how to deliver standout customer service.
You will be an excellent communicator who champions our Team Brighton values at all times.
We have 19 home Premier League games each season and some additional cup games, conference league games and friendlies. Applicants must be available to work on all home match days.
Due to the nature of this role, it is not suitable for a season ticket holder because the working hours are through to the final whistle.
Matchday Here to Help (Access) employer: Brighton & Hove Albion
Join a dynamic and innovative academy that prioritises the development of elite youth talent in a supportive and collaborative environment. As an Academy Physiotherapist, you will benefit from a culture that values clinical excellence and continuous professional growth, with access to cutting-edge resources and training opportunities. Located in a vibrant community, our academy offers a unique chance to make a meaningful impact on the health and performance of future stars while enjoying a fulfilling career in sports physiotherapy.
StudySmarter Expert Advice🤫
We think this is how you could land Matchday Here to Help (Access)
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Brighton & Hove Albion and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Brighton & Hove Albion and let us see your personality shine through!
We think you need these skills to ace Matchday Here to Help (Access)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Brighton & Hove Albion.
Get Familiar with Our Brand:Before applying, take some time to learn about Brighton & Hove Albion and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Brighton & Hove Albion
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Brighton & Hove Albion.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Brighton & Hove Albion will surely appreciate.
