At a Glance
- Tasks: Be the voice of fans, shaping matchday experiences and ensuring their voices are heard.
- Company: Brighton & Hove Albion FC, a top-tier football club with a community spirit.
- Benefits: Competitive salary, free meals, gym access, and priority match ticket access.
- Other info: Dynamic role with evenings and weekends due to matchdays.
- Why this job: Join a passionate team and make a real impact on the fan experience.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 27744 - 28000 £ per year.
Salary: Competitive
Hours: 35 hours per week plus all home matches plus 50% share of PL away matches, WSL home and away matches (time in lieu after 5 matches)
Location: American Express Stadium, Brighton
Contract Type: Permanent
Deadline Day: 25th June 2026
About Brighton & Hove Albion FC
We compete at the highest levels of football on a global stage while embracing our Sussex community spirit. At the heart of everything we do is our commitment to high performance, professional excellence, and making a positive impact.
Be the Voice of the Fans
We are looking for a dedicated, energetic, and highly collaborative Supporter Liaison Officer (SLO) to ensure the fan voice is not just heard but represented in relevant decision-making. From shaping matchday atmospheres to prepping for potential European nights, you will be the ultimate champion for our supporters, living and breathing the matchday experience right alongside them. This role will include evenings and weekends due to matchday working.
Experience that will help you thrive
With a solid background in customer service, you have a knack for balancing complex, fast-moving priorities and keeping projects seamlessly on track, all while maintaining sharp accuracy in your day-to-day data entry. Above all, you are a collaborative team player and a master communicator who knows how to tailor your message across different mediums to engage and influence any audience.
Our values are essential to our success
Our values serve as guiding principles for how we connect with one another, our fans, partners and sponsors. As a club, we embody these values in everything we do:
- Treat People Well
- Exceed Expectations
- Aim High. Never Give Up
- Act with Integrity
- Make it Special
- Be Fan Focused
How we say thank you
In appreciation for your hard work and dedication, we are pleased to offer you a range of additional benefits, including but not limited to:
- Complimentary breakfast and lunch at both sites
- 23 days holiday rising with length of service (pro rata for part time staff)
- Rewards platform, which includes access to 900+ retailers, a wellbeing centre and more!
- Enhanced family policies
- Access to a gym and padel court at our training ground
- Priority access to match tickets and access to free WSL tickets for 2026/27 season
- In-house training programme and CPD opportunities
- Exclusive discounts and benefits from our partners and local businesses
Our commitment to EDI
We take pride in being an equal opportunity workplace that reflects the diversity of our society and the world around us. Our core values foster a strong ethical culture, enabling us to meet the needs of our diverse audience, both on and off the pitch. We welcome applications from individuals of all backgrounds, regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage or civil partnership. If you require any reasonable adjustments to support your application, please contact the team.
Safeguarding is part of everything we do
We are committed to safeguarding and promoting the welfare of children, young people and adults at risk. We expect all colleagues and volunteers to share this commitment.
This position is UK-based and requires proof of the right to live and work in the UK. All job offers are conditional upon background checks, including a full 3-year reference history, DBS checks, and verification of your eligibility to work. Please note, we do not sponsor applicants without the right to work in the UK.
Supporter Liaison Officer employer: Brighton & Hove Albion Football Club
Brighton & Hove Albion FC is an exceptional employer that champions a vibrant work culture centred around community spirit and fan engagement. With competitive salaries, generous benefits including complimentary meals, enhanced family policies, and opportunities for professional development, employees are empowered to thrive both personally and professionally. Located at the iconic American Express Stadium in Brighton, this role offers a unique chance to be at the heart of matchday experiences while making a meaningful impact on the lives of supporters.
Contact Details:
Brighton & Hove Albion Football Club Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Supporter Liaison Officer
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Brighton & Hove Albion Football Club. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Brighton & Hove Albion Football Club before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Supporter Liaison Officer
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Brighton & Hove Albion Football Club:Your cover letter is your chance to shine! Tell us why you want to work at Brighton & Hove Albion Football Club specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Brighton & Hove Albion Football Club!
How to prepare for a job interview at Brighton & Hove Albion Football Club
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
