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- Tasks: Deliver exceptional customer service to fans during home matches and assist at ticket booths.
- Company: Brighton & Hove Albion Football Club, a vibrant sports community.
- Benefits: Gain experience in a dynamic environment and enjoy the thrill of match days.
- Other info: Must be available for all 19 Premier League home games and additional cup games.
- Why this job: Be part of an exciting team and enhance the match-day experience for fans.
- Qualifications: Customer service experience and strong problem-solving skills are essential.
The predicted salary is between 12 - 15 £ per hour.
Brighton & Hove Albion Football Club is seeking a customer service team member for the 2026/27 season. This role involves delivering exceptional service to fans during home matches, which includes processing bookings and assisting at ticket booths.
Candidates must be available for all 19 Premier League home games and any additional cup games. Experience in customer service is essential, with a focus on working under pressure and problem-solving skills highly desirable.
Join us at the American Express Stadium and contribute to an exciting match-day experience.
Seasonal Matchday Guest Services Assistant employer: Brighton & Hove Albion Football Club
Contact Detail:
Brighton & Hove Albion Football Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Seasonal Matchday Guest Services Assistant
✨Tip Number 1
Get to know the club! Research Brighton & Hove Albion and their matchday atmosphere. This will help you connect with fans and show your passion during interviews.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to solve problems quickly or handle difficult situations. Role-playing with a friend can really help us nail those responses.
✨Tip Number 3
Network like a pro! Reach out to current or former staff members on LinkedIn. They can give us insider tips on what it’s like working at the club and how to stand out in the application process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to apply directly!
We think you need these skills to ace Seasonal Matchday Guest Services Assistant
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any previous experience in customer service. We want to see how you've handled tough situations and provided great service under pressure, especially during busy times like match days.
Be Available and Flexible: Since this role requires you to be available for all 19 home games and possibly more, let us know your availability clearly. We appreciate candidates who can commit to the full season and are flexible with their schedules.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to this specific role. Mention why you’re excited about working at Brighton & Hove Albion and how you can contribute to the match-day experience.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Brighton & Hove Albion Football Club
✨Know Your Stuff
Familiarise yourself with Brighton & Hove Albion Football Club, their values, and the matchday experience they aim to provide. Understanding the club's culture will help you connect your customer service skills to their specific needs.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service, especially under pressure. Think of situations where you solved problems quickly or turned a negative experience into a positive one.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical matchday situations. Practice responding to scenarios like handling a ticketing issue or dealing with an upset fan. This will demonstrate your problem-solving abilities and calmness under pressure.
✨Dress the Part
Even though it’s a casual environment, make sure to dress smartly for the interview. A neat appearance shows professionalism and respect for the role you're applying for, which is crucial in a customer-facing position.