At a Glance
- Tasks: Join our retail team to create unforgettable matchday experiences for fans.
- Company: Brighton & Hove Albion FC, a top football club with community spirit.
- Benefits: Earn £13.45 per hour with flexible hours and exciting matchday action.
- Other info: We value diversity and welcome applicants from all backgrounds.
- Why this job: Be part of the thrill of matchdays while delivering outstanding customer service.
- Qualifications: Experience in fast-paced retail or customer service is a plus.
Salary: £13.45 per hour
Hours: To work all home matchdays for the 2026/27 season. Additional hours during the week and busy periods will also be available.
Location: American Express Stadium, Brighton, BN1 9BL
Contract Type: Worker Agreement
Deadline Day: 18th June 2026
About Brighton & Hove Albion FC: We compete at the highest levels of football on a global stage while embracing our Sussex community spirit. At the heart of everything we do is our commitment to high performance, professional excellence, and making a positive impact.
Join Our Game-Changing Retail Team! Step into the heart of matchday action, where you will play a key role in creating unforgettable experiences for our fans. As a retail assistant, you will be at the forefront of delivering outstanding customer service, responding to public enquiries and offering expert advice on our products. You will also get involved in shirt printing - helping fans personalise their kit and making their day just that bit more special.
We are seeking candidates who can commit to working every home matchday throughout the 2026/27 season, with matchdays taking place on weekends and during the evenings.
Do you have what it takes? We’re looking for customer service superstars who know how to engage, assist, and inspire every fan that walks through our doors. You will know how to connect with our customer and make them feel valued, whilst keeping cool under pressure during our busy but exciting matchdays. If you’ve got experience in a fast-paced retail or customer service environment, we want to hear from you!
Our values are essential to our success. Our values serve as guiding principles for how we connect with one another, our fans, partners and sponsors. As a club, we embody these values in everything we do:
- Treat People Well
- Exceed Expectations
- Aim High. Never Give Up
- Act with Integrity
- Make it Special
- Be Fan Focused
Our commitment to EDI: We take pride in being an equal opportunity workplace that reflects the diversity of our society and the world around us. Our core values foster a strong ethical culture, enabling us to meet the needs of our diverse audience, both on and off the pitch. We welcome applications from individuals of all backgrounds, regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage or civil partnership. If you require any reasonable adjustments to support your application, please contact the team.
Safeguarding is part of everything we do. We are committed to safeguarding and promoting the welfare of children, young people and adults at risk. We expect all colleagues and volunteers to share this commitment. This position is UK-based and requires proof of the right to live and work in the UK. All job offers are conditional upon background checks, including a full 3-year reference history, DBS checks, and verification of your eligibility to work. Please note, we do not sponsor applicants without the right to work in the UK.
Retail Assistant employer: Brighton & Hove Albion Football Club
Brighton & Hove Albion FC is an exceptional employer, offering a vibrant work culture that thrives on community spirit and high performance. As a Retail Assistant at the American Express Stadium, you will enjoy the excitement of matchdays while receiving competitive pay and opportunities for personal growth within a diverse and inclusive environment. Join us in creating memorable experiences for our fans and be part of a team that values integrity, excellence, and making every moment special.
Contact Details:
Brighton & Hove Albion Football Club Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Retail Assistant
✨Tip Number 1
Get to know the club! Familiarise yourself with Brighton & Hove Albion FC's values and mission. When you show genuine enthusiasm for the team and its community spirit, it’ll shine through in your interactions during interviews.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face on matchdays and how you'd handle them. Being able to demonstrate your ability to engage and assist fans will set you apart from the crowd.
✨Tip Number 3
Network like a pro! Connect with current or former retail assistants at the club or similar roles. They can provide insider tips and maybe even put in a good word for you. Plus, it shows you’re proactive!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be one step closer to joining our game-changing retail team and making matchdays special for our fans.
We think you need these skills to ace Retail Assistant
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know how much you love helping customers. Share any experiences where you've gone above and beyond to make someone's day better. We want to see that spark!
Highlight Relevant Experience:If you've worked in retail or customer service before, make sure to mention it! Tell us about the fast-paced environments you've thrived in and how you handled busy situations. This will show us you're ready for matchday madness.
Be Authentic and Personal:We’re all about making connections, so don’t be afraid to let your personality shine through in your application. Share a bit about yourself and why you want to join our team at Brighton & Hove Albion FC. We love a good story!
Apply Through Our Website:Make sure to submit your application through our official website. It’s the best way for us to receive your details and keep everything organised. Plus, it shows you’re serious about joining our game-changing retail team!
How to prepare for a job interview at Brighton & Hove Albion Football Club
✨Know the Club's Values
Before your interview, take some time to familiarise yourself with Brighton & Hove Albion FC's core values. Understanding how they treat people, aim high, and focus on fans will help you align your answers with what they’re looking for. Show them that you embody these values in your own experiences.
✨Showcase Your Customer Service Skills
As a retail assistant, customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for customers. Think about times when you’ve handled difficult situations or made someone’s day special—these stories will resonate well during your interview.
✨Be Ready for Fast-Paced Scenarios
Matchdays can get hectic, so be prepared to discuss how you handle pressure. Think of specific instances where you thrived in a busy environment. This will demonstrate your ability to keep cool under pressure and still deliver excellent service, which is crucial for this role.
✨Ask Thoughtful Questions
At the end of your interview, don’t forget to ask questions! Inquire about the team dynamics, what a typical matchday looks like, or how they measure success in the retail department. This shows your genuine interest in the role and helps you determine if it’s the right fit for you.
