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- Tasks: Join us as an Online Fulfilment Assistant, picking, packing, and dispatching orders while ensuring top-notch customer service.
- Company: Brighton & Hove Albion FC is a leading football club dedicated to community spirit and high performance.
- Benefits: Enjoy complimentary meals, 23 days holiday, gym access, match ticket priority, and exclusive discounts.
- Why this job: Be part of a passionate team that values integrity, excellence, and making a positive impact on fans.
- Qualifications: Previous retail or warehouse experience and excellent communication skills are essential for this fast-paced role.
- Other info: This is a permanent, full-time position with flexible hours, including evenings and weekends.
The predicted salary is between 24000 - 36000 £ per year.
Location: American Express Stadium, Village Way, Brighton BN1 9BL, UK
Salary: Competitive
Hours: 35 hours, plus 5 home matchdays, to include evenings and weekends
Contract Type: Permanent, Full Time
Deadline Day: 17th April 2025
About Brighton & Hove Albion FC
We compete at the highest levels of football on a global stage while embracing our Sussex community spirit. At the heart of everything we do is our commitment to high performance, professional excellence, and making a positive impact. Join us in delivering the best fan experience!
In this role you will be at the heart of the action picking, packing, and dispatching online orders. You'll also handle customer inquiries, keep our stock in check, and ensure date records are maintained. As part of this role, you will also unload and transport deliveries to the stockroom, ensuring any losses and damages are reported.
Your background
If you have previous retail or warehouse experience and thrive in a fast-paced environment, then we want to hear from you. We take great pride in providing exceptional customer service to our fans, so having outstanding communication skills is a must. Apply now to be a part of the team who go above and beyond to support our fans.
Our values are essential to our success
- Treat People Well
- Exceed Expectations
- Aim High. Never Give Up
- Act with Integrity
- Make it Special
How we say thank you
In appreciation for your hard work and dedication, we are pleased to offer you a range of additional benefits, including but not limited to:
- Complimentary breakfast and lunch at both sites
- 23 days holiday rising with length of service (pro rata for part time staff)
- Rewards platform, which includes access to 900+ retailers, a wellbeing centre and more!
- Enhanced family policies
- Access to a gym and padel court at our training ground
- Priority access to match tickets and access to free WSL tickets for 2024/25 season
- In-house training programme and CPD opportunities
- Exclusive discounts and benefits from our partners and local businesses
Our commitment to EDI
We take pride in being an equal opportunity workplace that reflects the diversity of our society and the world around us. Our core values foster a strong ethical culture, enabling us to meet the needs of our diverse audience, both on and off the pitch. We welcome applications from individuals of all backgrounds, regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage or civil partnership. If you require any reasonable adjustments to support your application, please get in contact.
Safeguarding is part of everything we do
We are committed to safeguarding and promoting the welfare of children, young people and adults at risk. We expect all colleagues and volunteers to share this commitment.
This position is UK-based and requires proof of the right to live and work in the UK. All job offers are conditional upon background checks, including a full 3-year reference history, DBS checks, and verification of your eligibility to work. Please note, we do not sponsor applicants without the right to work in the UK.
Online Fulfilment Assistant employer: Brighton & Hove Albion Football Club
Contact Detail:
Brighton & Hove Albion Football Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Online Fulfilment Assistant
✨Tip Number 1
Familiarise yourself with Brighton & Hove Albion FC's values and mission. During any interviews or conversations, demonstrate how your personal values align with theirs, especially around customer service and community spirit.
✨Tip Number 2
Highlight any previous experience in retail or warehouse settings during your discussions. Be ready to share specific examples of how you've excelled in fast-paced environments and provided excellent customer service.
✨Tip Number 3
Prepare to discuss your communication skills and how you handle customer inquiries. Think of scenarios where you went above and beyond to assist customers, as this will resonate well with the club's commitment to exceptional fan experiences.
✨Tip Number 4
Show enthusiasm for the role and the club itself. Research recent matches, player performances, or community initiatives by Brighton & Hove Albion FC, and be ready to express your passion for being part of their team.
We think you need these skills to ace Online Fulfilment Assistant
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Online Fulfilment Assistant position. Tailor your application to highlight relevant experience in retail or warehouse settings.
Highlight Communication Skills: Since outstanding communication skills are essential for this role, make sure to provide examples in your CV and cover letter that demonstrate your ability to handle customer inquiries effectively.
Showcase Your Values: Brighton & Hove Albion FC values treating people well and exceeding expectations. Reflect these values in your application by sharing experiences where you went above and beyond in previous roles.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Brighton & Hove Albion Football Club
✨Show Your Customer Service Skills
Since the role involves handling customer inquiries, it's crucial to demonstrate your outstanding communication skills. Prepare examples of how you've provided excellent customer service in previous roles, especially in fast-paced environments.
✨Familiarise Yourself with the Club's Values
Brighton & Hove Albion FC places a strong emphasis on their core values. Make sure you understand these values and think of ways you can embody them in your work. Be ready to discuss how you can contribute to treating people well and exceeding expectations.
✨Highlight Relevant Experience
If you have previous retail or warehouse experience, be sure to highlight this during your interview. Discuss specific tasks you've handled that relate to picking, packing, and dispatching orders, as well as any experience with stock management.
✨Prepare for Practical Questions
Expect practical questions related to the role, such as how you would handle a busy matchday or manage stock levels. Think through scenarios where you might need to act quickly and efficiently, and be prepared to share your thought process.
