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- Tasks: Assist fans on matchdays, ensuring unforgettable experiences and handling ticket enquiries.
- Company: Join Brighton & Hove Albion FC, a top football club with a strong community spirit.
- Benefits: Enjoy working at exciting home games with a vibrant team atmosphere.
- Why this job: Be part of a passionate team dedicated to delivering legendary customer service and making memories.
- Qualifications: No specific experience required; just a passion for football and helping others.
- Other info: This role is perfect for students looking for flexible work during the football season.
Hours: To work all home games for the 2025/26 season
Location: American Express Stadium, Brighton, BN1 9BL
Contract Type: Worker agreement
Deadline Day: 26th June 2025
About Brighton & Hove Albion FC
We compete at the highest levels of football on a global stage while embracing our Sussex community spirit. At the heart of everything we do is our commitment to high performance, professional excellence, and making a positive impact.
Join our award-winning customer service team for the 2025/26 season! We are on the hunt for a pool of candidates to help us deliver legendary customer service experiences for our amazing fan base. You will play a crucial part in ensuring our fans have an unforgettable matchday experience, from processing bookings on the phone to serving fans at our ticket collect booths. Our fans are at the heart of everything we do, and we pride ourselves on making every matchday truly memorable.
We are also looking for a Matchday Supporter Services Assistant to join our corporate sales team. In this role, you will handle general enquiries from our 1901 Club members regarding matchday experiences and ticketing. Please indicate on your application which role you would like to be considered for.
Our values are essential to our success
- Treat People Well
- Exceed Expectations
- Aim High. Never Give Up
- Act with Integrity
- Make it Special
Our commitment to EDI
We take pride in being an equal opportunity workplace that reflects the diversity of our society and the world around us. Our core values foster a strong ethical culture, enabling us to meet the needs of our diverse audience, both on and off the pitch. We welcome applications from individuals of all backgrounds, regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage or civil partnership. If you require any reasonable adjustments to support your application, please contact the team.
Safeguarding is part of everything we do
We are committed to safeguarding and promoting the welfare of children, young people and adults at risk. We expect all colleagues and volunteers to share this commitment.
This position is UK-based and requires proof of the right to live and work in the UK. All job offers are conditional upon background checks, including a full 3-year reference history, DBS checks, and verification of your eligibility to work. Please note, we do not sponsor applicants without the right to work in the UK.
Matchday Supporter Services Assistant employer: BRIGHTON & HOVE ALBION FOOTBALL CLUB
Contact Detail:
BRIGHTON & HOVE ALBION FOOTBALL CLUB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Matchday Supporter Services Assistant
✨Tip Number 1
Familiarise yourself with Brighton & Hove Albion FC's values and mission. Understanding their commitment to high performance and community spirit will help you align your responses during any interviews or discussions, showing that you're a good fit for their culture.
✨Tip Number 2
Engage with the club's social media channels and fan forums. This will not only keep you updated on the latest news and events but also give you insights into what fans appreciate about their matchday experiences, which you can reference in conversations.
✨Tip Number 3
Consider volunteering at local events or matches to gain relevant experience in customer service. This hands-on experience will enhance your understanding of fan interactions and demonstrate your commitment to providing exceptional service.
✨Tip Number 4
Network with current or former employees of Brighton & Hove Albion FC. They can provide valuable insights into the role and the team dynamics, and may even offer tips on how to stand out as a candidate.
We think you need these skills to ace Matchday Supporter Services Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Matchday Supporter Services Assistant position. Tailor your application to highlight relevant experiences that align with the role.
Showcase Customer Service Skills: Since this role is focused on delivering exceptional customer service, provide specific examples in your application that demonstrate your ability to exceed expectations and treat people well.
Express Your Passion for Football: Mention your enthusiasm for football and how it drives your desire to create memorable matchday experiences for fans. This can help convey your alignment with the club's values.
Indicate Your Preferred Role: Clearly state which role you would like to be considered for in your application. Whether it's the general supporter services or corporate sales team, make sure to specify to avoid any confusion.
How to prepare for a job interview at BRIGHTON & HOVE ALBION FOOTBALL CLUB
✨Understand the Club's Values
Before your interview, make sure you know Brighton & Hove Albion FC's core values. They focus on treating people well, exceeding expectations, and acting with integrity. Be prepared to discuss how you embody these values in your previous experiences.
✨Showcase Your Customer Service Skills
As a Matchday Supporter Services Assistant, you'll be interacting with fans regularly. Highlight any past roles where you've provided excellent customer service. Share specific examples of how you went above and beyond to ensure a positive experience for customers.
✨Be Ready for Scenario Questions
Expect questions that assess how you would handle various matchday scenarios, such as dealing with difficult customers or managing ticketing issues. Think through potential situations and prepare your responses to demonstrate your problem-solving skills.
✨Express Your Passion for Football
Let your enthusiasm for football shine through during the interview. Discuss your connection to the sport and why you want to work for Brighton & Hove Albion FC specifically. This will show your genuine interest in contributing to the club's success.