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- Tasks: Assist fans on matchdays and support ticket investigations.
- Company: Brighton & Hove Albion FC is a top-tier football club with a strong community spirit.
- Benefits: Work at exciting home games and be part of a vibrant team atmosphere.
- Why this job: Join a passionate team, make a difference, and enjoy the thrill of live football.
- Qualifications: Customer service experience and a love for helping others are essential.
- Other info: Must be available for all home matches; not suitable for season ticket holders.
Hours: To work all home games for the 2025/26 season
Location: American Express Stadium, Brighton, BN1 9BL
Contract Type: Worker agreement
Deadline Day: 26th June 2025
About Brighton & Hove Albion FC
We compete at the highest levels of football on a global stage while embracing our Sussex community spirit. At the heart of everything we do is our commitment to high performance, professional excellence, and making a positive impact.
Join our Here to Help team!
We are looking to build on our staff pool within our Here to Help team, supporting with areas such as Access and Ticket Investigations. Please state in your application which role you would like to apply for.
Our access team will meet supporters who may need assistance or direction on matchday. You will be a visible presence within the wheelchair areas for the duration of the match.
In the ticket investigations role, you will support the team in reducing the misuse and unauthorized sale/resale of season tickets, match tickets and memberships. You will ensure accurate records of matchday incidents are logged via the CLUE system.
Your customer service background
We are looking for people who genuinely love helping others and know how to deliver standout customer service. You will be an excellent communicator who champions our Team Brighton values at all times.
We have 19 home Premier League games each season and some additional cup games and friendlies. Applicants must be available to work on all home match days. Due to the nature of this role, it is not suitable for a season ticket holder because the working hours are through to the final whistle. This role is suitable for those who reside in Brighton.
Our values are essential to our success
Our values serve as guiding principles for how we connect with one another, our fans, partners and sponsors. As a club, we embody these values in everything we do:
- Treat People Well
- Exceed Expectations
- Aim High. Never Give Up
- Act with Integrity
- Make it Special
Our commitment to EDI
We take pride in being an equal opportunity workplace that reflects the diversity of our society and the world around us. Our core values foster a strong ethical culture, enabling us to meet the needs of our diverse audience, both on and off the pitch. We welcome applications from individuals of all backgrounds, regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage or civil partnership. If you require any reasonable adjustments to support your application, please contact the team.
Safeguarding is part of everything we do
We are committed to safeguarding and promoting the welfare of children, young people and adults at risk. We expect all colleagues and volunteers to share this commitment.
This position is UK-based and requires proof of the right to live and work in the UK. All job offers are conditional upon background checks, including a full 3-year reference history, DBS checks, and verification of your eligibility to work. Please note, we do not sponsor applicants without the right to work in the UK.
Contact Detail:
BRIGHTON & HOVE ALBION FOOTBALL CLUB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Matchday Here to Help Assistant
✨Tip Number 1
Familiarise yourself with Brighton & Hove Albion FC's values and mission. During any interactions, whether in person or online, make sure to demonstrate how you embody these values, especially 'Treat People Well' and 'Exceed Expectations'.
✨Tip Number 2
Engage with the local community and show your passion for helping others. Attend local events or volunteer opportunities related to the club or community to build connections and showcase your commitment to customer service.
✨Tip Number 3
Network with current or former staff members of the club. They can provide valuable insights into the role and the work culture, which can help you tailor your approach when applying and during interviews.
✨Tip Number 4
Be prepared to discuss specific examples of how you've provided excellent customer service in the past. Think of scenarios where you went above and beyond to help someone, as this will resonate well with the hiring team.
We think you need these skills to ace Matchday Here to Help Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities of the Matchday Here to Help Assistant. Make sure you know which specific role you want to apply for, whether it's in Access or Ticket Investigations.
Highlight Relevant Experience: In your application, emphasise any previous customer service experience and how it aligns with the values of Brighton & Hove Albion FC. Use specific examples to demonstrate your ability to help others and deliver excellent service.
Show Your Commitment: Clearly state your availability for all home match days during the 2025/26 season. Mention your willingness to work through to the final whistle and your understanding of the role's requirements.
Express Your Values: In your cover letter or personal statement, reflect on how you embody the club's values: Treat People Well, Exceed Expectations, Aim High, Act with Integrity, and Make it Special. This will show that you align with the club's ethos.
How to prepare for a job interview at BRIGHTON & HOVE ALBION FOOTBALL CLUB
✨Show Your Passion for Customer Service
Make sure to express your genuine love for helping others during the interview. Share specific examples from your past experiences where you went above and beyond to provide excellent customer service.
✨Demonstrate Your Communication Skills
As an excellent communicator, it's crucial to showcase your ability to interact effectively with a diverse range of people. Practice articulating your thoughts clearly and confidently, and be prepared to answer questions about how you would handle various scenarios on matchday.
✨Align with the Club's Values
Familiarise yourself with Brighton & Hove Albion FC's core values and think about how you embody these principles in your own life. Be ready to discuss how you can contribute to the club's mission of treating people well and exceeding expectations.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to handle challenging situations. Think of potential matchday incidents and how you would respond to ensure a positive experience for supporters.