At a Glance
- Tasks: Assist supporters on matchdays and provide excellent customer service.
- Company: Brighton & Hove Albion FC, a top football club with community spirit.
- Benefits: Earn £13.45 per hour while enjoying the excitement of live football.
- Other info: Work all home matches during the season and enjoy a vibrant atmosphere.
- Why this job: Be part of an amazing team and make a difference for fans at matches.
- Qualifications: Passion for helping others and strong communication skills required.
Role: Here to Help – Access Team
Salary: £13.45 per hour
Hours: To work all home matches for the 26/27 season
Location: American Express Stadium, Brighton, BN1 9BL
Contract Type: Worker agreement
Deadline Day: 15th June 2026
About Brighton & Hove Albion FC
We compete at the highest levels of football on a global stage while embracing our Sussex community spirit. At the heart of everything we do is our commitment to high performance, professional excellence, and making a positive impact. Join our Here to Help team!
Our Here to Help access team will meet supporters who may need assistance or direction on matchday. You will be a visible presence within the wheelchair areas for the duration of the match. You will also assist with queries and carry out general administration.
Your customer service background
We are looking for people who genuinely love helping others and know how to deliver standout customer service. You will be an excellent communicator who champions our Team Brighton values at all times. We have 19 home Premier League games each season and some additional cup games, conference league games and friendlies. Applicants must be available to work on all home match days. Due to the nature of this role, it is not suitable for a season ticket holder because the working hours are through to the final whistle.
Our values are essential to our success
- Treat People Well
- Exceed Expectations
- Aim High. Never Give Up
- Act with Integrity
- Make it Special
- Be Fan Focused
Our commitment to EDI
We take pride in being an equal opportunity workplace that reflects the diversity of our society and the world around us. Our core values foster a strong ethical culture, enabling us to meet the needs of our diverse audience, both on and off the pitch. We welcome applications from individuals of all backgrounds, regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage or civil partnership. If you require any reasonable adjustments to support your application, please contact the team.
Safeguarding is part of everything we do
We are committed to safeguarding and promoting the welfare of children, young people and adults at risk. We expect all colleagues and volunteers to share this commitment. This position is UK-based and requires proof of the right to live and work in the UK. All job offers are conditional upon background checks, including a full 3-year reference history, DBS checks, and verification of your eligibility to work. Please note, we do not sponsor applicants without the right to work in the UK.
Matchday Here to Help Assistant employer: Brighton & Hove Albion Football Club
Brighton & Hove Albion FC is an exceptional employer that prioritises community spirit and professional excellence, making it a rewarding place to work. As a member of the Here to Help team at the American Express Stadium, you will enjoy a vibrant work culture focused on delivering outstanding customer service while being part of a passionate football community. With a commitment to employee growth and inclusivity, this role offers a unique opportunity to make a positive impact on matchdays, ensuring every supporter feels valued and supported.
Contact Details:
Brighton & Hove Albion Football Club Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Matchday Here to Help Assistant
✨Tip Number 1
Get to know the club! Research Brighton & Hove Albion FC, their values, and what they stand for. This will help you connect with the team during interviews and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role in the Here to Help team. You never know who might give you a leg up!
✨Tip Number 3
Practice your customer service skills! Think of scenarios where you might need to assist fans on matchday. Role-play with friends or family to get comfortable with handling queries and providing support.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team and ready to make a positive impact on matchdays.
We think you need these skills to ace Matchday Here to Help Assistant
Some tips for your application 🫡
Show Your Passion for Customer Service:When you're writing your application, let your love for helping others shine through. Share any experiences where you've gone above and beyond to assist someone, as this aligns perfectly with our values at Brighton & Hove Albion FC.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. Avoid jargon and focus on what makes you a great fit for the Here to Help team.
Tailor Your Application:Make sure to customise your application for this specific role. Highlight how your background and skills match the requirements listed in the job description, especially your ability to communicate effectively and provide exceptional support on matchdays.
Apply Through Our Website:We encourage you to submit your application directly through our website. This ensures that it reaches us quickly and allows you to keep track of your application status. Plus, it’s super easy to do!
How to prepare for a job interview at Brighton & Hove Albion Football Club
✨Know the Club's Values
Before your interview, take some time to familiarise yourself with Brighton & Hove Albion FC's core values. Understanding how they treat people, aim high, and focus on fans will help you align your answers with what they’re looking for.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve gone above and beyond to help someone. This role is all about delivering standout customer service, so be ready to discuss how you’ve exceeded expectations in previous jobs.
✨Be Ready for Scenario Questions
Think about potential scenarios you might face on matchday, such as assisting a supporter with a disability or handling a difficult situation. Practising your responses to these types of questions can really set you apart during the interview.
✨Demonstrate Your Team Spirit
Since this role involves working closely with others, be prepared to talk about how you work in a team. Share examples of how you’ve collaborated with colleagues to achieve a common goal, and highlight your commitment to making it special for fans.
