Mail Order Coordinator

Role: Mail Order Coordinator Hours: 35 hours per week, 5 days per week, to be worked in accordance with the retail rota, which can include evenings and weekends. Location: American Express Stadium, Brighton, BN1 9BL Contract Type: Permanent Deadline Day: 16th October 2026 Interview dates: 22nd, 26th and 27th October 2026. In-person interviews at the Amex Stadium. About Brighton & Hove Albion FC We compete at the highest levels of football on a global stage while embracing our Sussex community spirit. At the heart of everything we do is our commitment to high performance, professional excellence, and making a positive impact. We are proud to have placed in the Sunday Times Best Place to Work 2026. Deliver a world-class service to our loyal fans In this role you will co-ordinate the whole mail order process through to the dispatch of parcels, including picking and packing. You will also be responsible for printing names and numbers on shirts for online orders and liaising with the courier company regarding any customer address or redelivery enquiries. A core part of the role will be dealing with all customer enquiries over the phone and via email, acting as the first point of contact for complaints, and offering high-class customer service at all times to increase the company’s growth. Skills that empower your success: - Excellent customer service skills - Fantastic communication skills - Experience of using a stock control system and EPOS systems - Accurate data entry skills - An ability to work calmly under pressure and act as a problem solver During busy periods like Christmas, there will be evening and weekend working included. Our values are essential to our success Our values serve as guiding principles for how we connect with one another, our fans, partners and sponsors. As a club, we embody these values in everything we do: - Treat People Well - Exceed Expectations - Aim High. Never Give Up - Act with Integrity - Make it Special - Be Fan Focused How we say thank you In appreciation for your hard work and dedication, we are pleased to offer you a range of additional benefits, including but not limited to: - Complimentary breakfast and lunch at both sites - 23 days holiday rising with length of service (pro rata for part time staff) - Rewards platform, which includes access to 900+ retailers, a wellbeing centre and more! - Enhanced family policies - Access to a gym and padel court at our training ground - Priority access to match tickets and access to free WSL tickets for 2026/27 season - In-house training programme and CPD opportunities - Exclusive discounts and benefits from our partners and local businesses Our commitment to EDI We take pride in being an equal opportunity workplace that reflects the diversity of our society and the world around us. Our core values foster a strong ethical culture, enabling us to meet the needs of our diverse audience, both on and off the pitch. We welcome applications from individuals of all backgrounds, regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage or civil partnership. If you require any reasonable adjustments to support your application, please contact the team. Safeguarding is part of everything we do We are committed to safeguarding and promoting the welfare of children, young people and adults at risk. We expect all colleagues and volunteers to share this commitment. This position is UK-based and requires proof of the right to live and work in the UK. All job offers are conditional upon background checks, including a full 3-year reference history, DBS checks, and verification of your eligibility to work. Please note, we do not sponsor applicants without the right to work in the UK