At a Glance
- Tasks: Deliver exceptional service to fans and manage retail operations on matchdays.
- Company: Join Brighton & Hove Albion FC, a top football club with a community spirit.
- Benefits: Enjoy free meals, holiday perks, gym access, and exclusive match ticket opportunities.
- Other info: We celebrate diversity and welcome applicants from all backgrounds.
- Why this job: Be part of an exciting environment and make every fan's experience special.
- Qualifications: Experience in busy retail and excellent communication skills are essential.
The predicted salary is between 40500 - 49500 £ per year.
Hours: 35 hours per week. Working 5 out of 7 day rota, including all matchdays.
Location: American Express Stadium, Brighton and Churchill Square, Brighton
Contract Type: Permanent
Deadline Day: 19th August 2026
About Brighton & Hove Albion FC
We compete at the highest levels of football on a global stage while embracing our Sussex community spirit. At the heart of everything we do is our commitment to high performance, professional excellence, and making a positive impact. We are proud to have placed in the Sunday Times Best Place to Work 2026.
Deliver a standout service to our fans
From delivering a warm welcome to printing custom names and numbers on shirts, processing sales, and keeping displays looking tidy, you will make every fan interaction special. You will also take on keyholder duties, assist with stock deliveries, and help keep operations running seamlessly. This role will work across both our stadium megastore and Churchill Square store.
Your customer service experience
We are looking for a proactive, fan-focused individual who brings energy to the shop floor and stays calm under matchday pressure. You should have:
- Experience working in a busy retail customer service environment (sports retail experience is a bonus!)
- Direct experience handling cash, up-selling products, and operating EPOS & stock control systems
- Excellent communication skills to include an excellent telephone manner and empathy skills
Our values are essential to our success
Our values serve as guiding principles for how we connect with one another, our fans, partners and sponsors. As a club, we embody these values in everything we do:
- Treat People Well
- Exceed Expectations
- Aim High. Never Give Up
- Act with Integrity
- Make it Special
- Be Fan Focused
How we say thank you
In appreciation for your hard work and dedication, we are pleased to offer you a range of additional benefits, including but not limited to:
- Complimentary breakfast and lunch at both sites
- 23 days holiday rising with length of service (pro rata for part time staff)
- Rewards platform, which includes access to 900+ retailers, a wellbeing centre and more!
- Enhanced family policies
- Access to a gym and padel court at our training ground
- Priority access to match tickets and access to free WSL tickets for 2026/27 season
- In-house training programme and CPD opportunities
- Exclusive discounts and benefits from our partners and local businesses
Our commitment to EDI
We take pride in being an equal opportunity workplace that reflects the diversity of our society and the world around us. Our core values foster a strong ethical culture, enabling us to meet the needs of our diverse audience, both on and off the pitch. We welcome applications from individuals of all backgrounds, regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage or civil partnership. If you require any reasonable adjustments to support your application, please contact the talent team.
Safeguarding is part of everything we do
We are committed to safeguarding and promoting the welfare of children, young people and adults at risk. We expect all colleagues and volunteers to share this commitment.
This position is UK-based and requires proof of the right to live and work in the UK. All job offers are conditional upon background checks, including a full 3-year reference history, DBS checks, and verification of your eligibility to work. Please note, we do not sponsor applicants without the right to work in the UK.
Senior Retail Assistant in Lancing employer: Brighton & Hove Albion Football Club
Brighton & Hove Albion FC is an exceptional employer that champions a culture of inclusivity and professional excellence, making it an ideal place for passionate coaches to thrive. Located at the American Express Elite Football Performance Centre in Lancing, our commitment to player development and community spirit ensures that you will be part of a dynamic team dedicated to nurturing young talent. With flexible working hours and a strong focus on personal growth, this role offers a rewarding opportunity to make a meaningful impact in the lives of aspiring female footballers.
Contact Details:
Brighton & Hove Albion Football Club Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Retail Assistant in Lancing
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Brighton & Hove Albion Football Club, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Brighton & Hove Albion Football Club!
We think you need these skills to ace Senior Retail Assistant in Lancing
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Brighton & Hove Albion Football Club, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Brighton & Hove Albion Football Club and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Brighton & Hove Albion Football Club that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Brighton & Hove Albion Football Club
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
