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- Tasks: Serve food and provide excellent customer service at our football performance centre.
- Company: Join Brighton & Hove Albion FC, a top-tier football club with a strong community spirit.
- Benefits: Enjoy free meals, holiday perks, gym access, and exclusive match ticket opportunities.
- Why this job: Be part of a dynamic team that values integrity, excellence, and making a positive impact.
- Qualifications: Friendly, professional, and experienced in customer service; thrive in fast-paced environments.
- Other info: This role starts at the beginning of the 2025/26 season; apply by 21st May 2025.
Make sure to read the full description below, and please apply immediately if you are confident you meet all the requirements.
Salary: £26,208 per annum
Hours: Full time, 40 hours per week, to be worked flexibly across the week
Location: American Express Elite Football Performance Centre, Lancing BN15 9FP
Contract Type: Permanent
Deadline Day: 21st May 2025
Start Date: We are looking for this person to start with us at the beginning of the 2025/26 season (pending completion of our safer recruitment checks)
About Brighton & Hove Albion FC
We compete at the highest levels of football on a global stage while embracing our Sussex community spirit. At the heart of everything we do is our commitment to high performance, professional excellence, and making a positive impact.
Deliver a first-class service to our staff, visitors and players. You’ll play a key role during service periods by confidently serving food and showcasing your knowledge of our menu offerings. With a positive, can-do attitude, you’ll go the extra mile to meet individual requests and exceed customer expectations. Beyond service, you will help maintain immaculate displays, counters, and seating areas, ensuring they reflect our high standards and comply with all health and hygiene regulations.
About you
We are seeking a friendly, courteous, and professional individual who knows how to make people feel welcome. With excellent communication skills and a natural talent for customer service, you thrive in fast-paced, high-pressure environments. Ideally, you bring experience from customer-focused roles where delivering exceptional service is a priority.
Our values are essential to our success. Our values serve as guiding principles for how we connect with one another, our fans, partners and sponsors. As a club, we embody these values in everything we do:
- Treat People Well
- Exceed Expectations
- Aim High. Never Give Up
- Act with Integrity
- Make it Special
How we say thank you
In appreciation for your hard work and dedication, we are pleased to offer you a range of additional benefits, including but not limited to:
- Complimentary breakfast and lunch at both sites
- 23 days holiday rising with length of service (pro rata for part time staff)
- Rewards platform, which includes access to 900+ retailers, a wellbeing centre and more!
- Enhanced family policies
- Access to a gym and padel court at our training ground
- Priority access to match tickets and access to free WSL tickets for 2024/25 season
- In-house training programme and CPD opportunities
- Exclusive discounts and benefits from our partners and local businesses
Our commitment to EDI
We take pride in being an equal opportunity workplace that reflects the diversity of our society and the world around us. Our core values foster a strong ethical culture, enabling us to meet the needs of our diverse audience, both on and off the pitch. We welcome applications from individuals of all backgrounds, regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage or civil partnership. If you require any reasonable adjustments to support your application, please get in touch.
Safeguarding is part of everything we do. We are committed to safeguarding and promoting the welfare of children, young people and adults at risk. We expect all colleagues and volunteers to share this commitment.
This position is UK-based and requires proof of the right to live and work in the UK. All job offers are conditional upon background checks, including a full 3-year reference history, DBS checks, and verification of your eligibility to work. Please note, we do not sponsor applicants without the right to work in the UK.
Front of House Assistant employer: Brighton & Hove Albion Football Club
Contact Detail:
Brighton & Hove Albion Football Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Assistant
✨Tip Number 1
Familiarise yourself with Brighton & Hove Albion FC's values and mission. When you engage with us during the application process, be sure to highlight how your personal values align with ours, especially in terms of treating people well and exceeding expectations.
✨Tip Number 2
Showcase your customer service experience by preparing specific examples of how you've gone above and beyond in previous roles. This will demonstrate your ability to thrive in fast-paced environments and your commitment to delivering exceptional service.
✨Tip Number 3
Research the menu offerings at the American Express Elite Football Performance Centre. Being knowledgeable about what we serve will not only impress us but also show your enthusiasm for the role and your readiness to provide first-class service.
✨Tip Number 4
Prepare to discuss how you would handle challenging situations or difficult customers. We value integrity and professionalism, so demonstrating your problem-solving skills and ability to maintain a positive attitude under pressure will set you apart from other candidates.
We think you need these skills to ace Front of House Assistant
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Front of House Assistant position. Tailor your application to highlight how your skills and experiences align with these expectations.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service roles. Emphasise any specific achievements or skills that demonstrate your ability to exceed customer expectations and thrive in fast-paced environments.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the club. Mention how you embody the club's values, such as treating people well and aiming high. Use specific examples from your past experiences to illustrate your customer service skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Front of House Assistant.
How to prepare for a job interview at Brighton & Hove Albion Football Club
✨Showcase Your Customer Service Skills
As a Front of House Assistant, your ability to provide exceptional customer service is crucial. Prepare examples from your past experiences where you went above and beyond to meet customer needs, demonstrating your friendly and professional attitude.
✨Familiarise Yourself with the Menu
Knowledge of the menu offerings is key in this role. Before the interview, take some time to research typical food and beverage options that might be served at a football performance centre. This will show your enthusiasm and readiness to engage with visitors.
✨Emphasise Teamwork and Communication
Highlight your ability to work well in a team and communicate effectively under pressure. Share specific instances where you collaborated with colleagues to enhance service delivery, as this aligns with the club's values of treating people well and exceeding expectations.
✨Demonstrate Your Understanding of the Club's Values
Brighton & Hove Albion FC places great importance on their core values. Be prepared to discuss how you embody these values in your work ethic and interactions with others, particularly focusing on integrity and making every experience special for customers.
