At a Glance
- Tasks: Deliver legendary fan experiences and manage bookings for tickets, tours, and more.
- Company: Brighton & Hove Albion FC, a top football club with a community spirit.
- Benefits: Free meals, 23 days holiday, gym access, and exclusive match ticket perks.
- Other info: Open to job-share applications; dynamic environment with growth opportunities.
- Why this job: Join a passionate team and make a real impact on matchdays!
- Qualifications: Excellent communication skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Hours: 35 hours per week (plus every matchday, time in lieu gained after 5 matches). We are open to discussing job-share opportunities - please state on your application if you would be interested.
Location: American Express Stadium, Brighton
Contract Type: Permanent
Deadline Day: 2nd June 2026
About Brighton & Hove Albion FC: We compete at the highest levels of football on a global stage while embracing our Sussex community spirit. At the heart of everything we do is our commitment to high performance, professional excellence, and making a positive impact.
Play your part in delivering an outstanding experience for our fans! As a Customer Service Executive, you will support with processing bookings for all club commercial products including tickets, tours, parking, membership, vouchers and mascots. You’ll be the first point of contact for fan enquiries, providing exceptional support by phone, email, and webchat. You will proactively upsell our commercial products, focusing on exceeding budgets and targets. Additionally, you will take ownership of a specific area, such as Stadium Tours, Player Mascots, Supporters' Clubs, or Group Bookings.
We are looking for a passionate and dedicated individual who goes above and beyond to deliver an exceptional, legendary service to all our fans. You will thrive working in a busy environment (especially on matchdays!) and have excellent communication skills – both written and on the telephone.
Our values are essential to our success. Our values serve as guiding principles for how we connect with one another, our fans, partners and sponsors. As a club, we embody these values in everything we do:
- Act with Integrity
- Make it Special
In appreciation for your hard work and dedication, we are pleased to offer you a range of additional benefits, including but not limited to:
- Complimentary breakfast and lunch at both sites
- 23 days holiday rising with length of service (pro rata for part time staff)
- Rewards platform, which includes access to 900+ retailers, a wellbeing centre and more!
- Enhanced family policies
- Access to a gym and padel court at our training ground
- Priority access to match tickets and access to free WSL tickets for 2026/27 season
- In-house training programme and CPD opportunities
- Exclusive discounts and benefits from our partners and local businesses
We take pride in being an equal opportunity workplace that reflects the diversity of our society and the world around us. Our core values foster a strong ethical culture, enabling us to meet the needs of our diverse audience, both on and off the pitch. We welcome applications from individuals of all backgrounds, regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage or civil partnership. If you require any reasonable adjustments to support your application, please contact.
We are committed to safeguarding and promoting the welfare of children, young people and adults at risk. We expect all colleagues and volunteers to share this commitment.
This position is UK-based and requires proof of the right to live and work in the UK. All job offers are conditional upon background checks, including a full 3-year reference history, DBS checks, and verification of your eligibility to work. Please note, we do not sponsor applicants without the right to work in the UK.
Fan Experience & Booking Specialist (Matchdays) employer: Brighton & Hove Albion Football Club
Brighton & Hove Albion FC is an exceptional employer that prioritises a vibrant work culture and the well-being of its staff. Located at the iconic American Express Stadium, employees enjoy a range of benefits including complimentary meals, generous holiday allowances, and access to exclusive match tickets, all while contributing to a community-focused organisation that values integrity and excellence. With ample opportunities for professional development and a commitment to diversity and inclusion, this role offers a rewarding experience for those passionate about delivering outstanding service to fans.
Contact Details:
Brighton & Hove Albion Football Club Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Fan Experience & Booking Specialist (Matchdays)
✨Tip Number 1
Get to know the club inside out! Familiarise yourself with Brighton & Hove Albion FC's values, history, and fan culture. This will not only help you stand out in interviews but also show your genuine passion for the role.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend club events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for matchday scenarios! Think about how you'd handle busy periods and fan enquiries. Practising responses to common questions can help you feel more confident and ready to impress during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the team and contributing to an exceptional fan experience.
We think you need these skills to ace Fan Experience & Booking Specialist (Matchdays)
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for fan experience and football shine through! We want to see how much you care about delivering exceptional service to our fans.
Tailor Your Application:Make sure to customise your application to highlight relevant experience and skills that match the job description. We love seeing how your background aligns with our values and the role!
Be Clear and Concise:Keep your writing clear and to the point. We appreciate well-structured applications that make it easy for us to see why you’d be a great fit for the team!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Brighton & Hove Albion Football Club
✨Know Your Stuff
Before the interview, make sure you’re familiar with Brighton & Hove Albion FC’s values and mission. Understand their commitment to high performance and community spirit. This will help you align your answers with what they’re looking for.
✨Show Your Passion
As a Fan Experience & Booking Specialist, it’s crucial to demonstrate your enthusiasm for delivering exceptional service. Think of examples from your past experiences where you went above and beyond for customers, especially in busy environments like matchdays.
✨Prepare for Role-Specific Questions
Expect questions about handling fan enquiries and upselling commercial products. Prepare specific scenarios where you successfully managed customer interactions or exceeded targets. This will show you’re ready to take ownership of your area.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the club. Inquire about the team culture, how they measure success in fan experience, or opportunities for professional development. This shows you’re genuinely invested in the position.
