At a Glance
- Tasks: Deliver legendary customer service and support fans with bookings and enquiries.
- Company: Join Brighton & Hove Albion FC, a top football club with community spirit.
- Benefits: Enjoy free meals, 23 days holiday, gym access, and exclusive match ticket perks.
- Other info: Flexible job-share options available; we value diversity and inclusion.
- Why this job: Be part of an exciting environment and make a real impact on fan experiences.
- Qualifications: Passion for customer service and excellent communication skills required.
The predicted salary is between 25000 - 30000 € per year.
Salary: Dependent on experience
Hours: 35 hours per week (plus every matchday, time in lieu gained after 5 matches). We are open to discussing job-share opportunities - please state on your application if you would be interested.
Location: American Express Stadium, Brighton, BN1 9BL
Contract Type: Permanent
Deadline Day: 2nd June 2026
About Brighton & Hove Albion FC: We compete at the highest levels of football on a global stage while embracing our Sussex community spirit. At the heart of everything we do is our commitment to high performance, professional excellence, and making a positive impact. Play your part in delivering an outstanding experience for our fans!
As a Customer Service Executive, you will support with processing bookings for all club commercial products including tickets, tours, parking, membership, vouchers and mascots. You’ll be the first point of contact for fan enquiries, providing exceptional support by phone, email, and webchat. You will proactively upsell our commercial products, focusing on exceeding budgets and targets. Additionally, you will take ownership of a specific area, such as Stadium Tours, Player Mascots, Supporters' Clubs, or Group Bookings.
Do you have what it takes? We are looking for a passionate and dedicated individual who goes above and beyond to deliver an exceptional, legendary service to all our fans. You will thrive working in a busy environment (especially on matchdays!) and have excellent communication skills – both written and on the telephone.
Our values are essential to our success. Our values serve as guiding principles for how we connect with one another, our fans, partners and sponsors. As a club, we embody these values in everything we do:
- Treat People Well
- Exceed Expectations
- Aim High. Never Give Up
- Act with Integrity
- Make it Special
- Be Fan Focused
How we say thank you: In appreciation for your hard work and dedication, we are pleased to offer you a range of additional benefits, including but not limited to:
- Complimentary breakfast and lunch at both sites
- 23 days holiday rising with length of service (pro rata for part time staff)
- Rewards platform, which includes access to 900+ retailers, a wellbeing centre and more!
- Enhanced family policies
- Access to a gym and padel court at our training ground
- Priority access to match tickets and access to free WSL tickets for 2026/27 season
- In-house training programme and CPD opportunities
- Exclusive discounts and benefits from our partners and local businesses
Our commitment to EDI: We take pride in being an equal opportunity workplace that reflects the diversity of our society and the world around us. Our core values foster a strong ethical culture, enabling us to meet the needs of our diverse audience, both on and off the pitch. We welcome applications from individuals of all backgrounds, regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage or civil partnership. If you require any reasonable adjustments to support your application, please contact the team.
Safeguarding is part of everything we do: We are committed to safeguarding and promoting the welfare of children, young people and adults at risk. We expect all colleagues and volunteers to share this commitment. This position is UK-based and requires proof of the right to live and work in the UK. All job offers are conditional upon background checks, including a full 3-year reference history, DBS checks, and verification of your eligibility to work. Please note, we do not sponsor applicants without the right to work in the UK.
Customer Service Executive employer: Brighton & Hove Albion Football Club
Brighton & Hove Albion FC is an exceptional employer that values its employees and fosters a vibrant work culture at the American Express Stadium. With a commitment to professional excellence, we offer competitive benefits such as complimentary meals, generous holiday allowances, and opportunities for personal development through in-house training. Join us in delivering legendary service to our fans while enjoying a supportive environment that prioritises diversity and inclusion.
Contact Detail:
Brighton & Hove Albion Football Club Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Get to know the club! Research Brighton & Hove Albion FC, their values, and what makes them tick. This will help you connect with the team during interviews and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your communication skills! As a Customer Service Executive, you'll be chatting with fans all day. Try role-playing common customer scenarios with friends or family to boost your confidence and refine your responses.
✨Tip Number 3
Show off your passion for customer service! During interviews, share specific examples of how you've gone above and beyond for customers in the past. This will demonstrate that you embody the club's values of exceeding expectations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team and ready to play your part in delivering legendary service to our fans.
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer service and football shine through! We want to see how you connect with our values and how you can contribute to making every fan's experience legendary.
Tailor Your Application:Make sure to customise your application to highlight relevant experiences that match the role. Whether it’s handling enquiries or upselling products, we want to know how your skills align with what we’re looking for!
Be Clear and Concise:Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Remember, you’ll be communicating with fans, so show us your excellent communication skills right from the start!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Brighton & Hove Albion FC.
How to prepare for a job interview at Brighton & Hove Albion Football Club
✨Know Your Stuff
Familiarise yourself with Brighton & Hove Albion FC's values and mission. Understand their commitment to high performance and community spirit, as this will help you align your answers with what they stand for during the interview.
✨Show Your Passion
Express your enthusiasm for customer service and football. Share specific examples of how you've gone above and beyond in previous roles to deliver exceptional service, especially in busy environments like matchdays.
✨Prepare for Scenarios
Think about potential scenarios you might face as a Customer Service Executive. Prepare responses for common fan enquiries or difficult situations, showcasing your problem-solving skills and ability to remain calm under pressure.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the role and the club. Inquire about their approach to fan engagement or how they measure success in customer service, which demonstrates your eagerness to contribute positively.
