At a Glance
- Tasks: Assist supporters on matchdays and provide excellent customer service.
- Company: Brighton & Hove Albion FC, a top-tier football club with community spirit.
- Benefits: Earn £13.45 per hour while enjoying the excitement of live football.
- Other info: Work all home matches during the 26/27 season at the American Express Stadium.
- Why this job: Be part of a passionate team making matchdays special for fans.
- Qualifications: Strong communication skills and a love for helping others.
The predicted salary is between 13.45 - 13.45 £ per hour.
Role: Here to Help - Access Team
Salary: £13.45 per hour
Hours: To work all home matches for the 26/27 season
Location: American Express Stadium, Brighton, BN1 9BL
Contract Type: Worker agreement
Deadline Day: 15th June 2026
About Brighton & Hove Albion FC
We compete at the highest levels of football on a global stage while embracing our Sussex community spirit. At the heart of everything we do is our commitment to high performance, professional excellence, and making a positive impact. Join our Here to Help team!
Our Here to Help access team will meet supporters who may need assistance or direction on matchday. You will be a visible presence within the wheelchair areas for the duration of the match. You will also assist with queries and carry out general administration.
Your customer service background
We are looking for people who genuinely love helping others and know how to deliver standout customer service. You will be an excellent communicator who champions our Team Brighton values at all times. We have 19 home Premier League games each season and some additional cup games, conference league games and friendlies. Applicants must be available to work on all home match days. Due to the nature of this role, it is not suitable for a season ticket holder because the working hours are through to the final whistle.
Our values are essential to our success
- Treat People Well
- Exceed Expectations
- Aim High. Never Give Up
- Act with Integrity
- Make it Special
- Be Fan Focused
Our commitment to EDI
We take pride in being an equal opportunity workplace that reflects the diversity of our society and the world around us. Our core values foster a strong ethical culture, enabling us to meet the needs of our diverse audience, both on and off the pitch. We welcome applications from individuals of all backgrounds, regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage or civil partnership. If you require any reasonable adjustments to support your application, please contact the team.
Safeguarding is part of everything we do
We are committed to safeguarding and promoting the welfare of children, young people and adults at risk. We expect all colleagues and volunteers to share this commitment. This position is UK-based and requires proof of the right to live and work in the UK. All job offers are conditional upon background checks, including a full 3-year reference history, DBS checks, and verification of your eligibility to work. Please note, we do not sponsor applicants without the right to work in the UK.
Matchday Here to Help Assistant in Brighton employer: Brighton & Hove Albion Football Club
Brighton & Hove Albion FC is an exceptional employer that champions a vibrant work culture rooted in community spirit and high performance. As a member of the Here to Help team, you will not only play a vital role in enhancing the matchday experience for supporters but also benefit from a supportive environment that values integrity, diversity, and personal growth. With opportunities to engage with fans and contribute to a positive atmosphere at the American Express Stadium, this role offers a rewarding experience for those passionate about customer service and making a difference.
Contact Details:
Brighton & Hove Albion Football Club Recruitment Team
