At a Glance
- Tasks: Deliver exceptional customer service and support for fan enquiries at Brighton & Hove Albion FC.
- Company: Join the vibrant team at Brighton & Hove Albion FC, a top football club.
- Benefits: Enjoy free meals, gym access, holiday perks, and exclusive match ticket opportunities.
- Other info: Flexible job-share options available; great career growth in a dynamic setting.
- Why this job: Be part of an exciting environment and make fans' experiences legendary!
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 25000 - 30000 € per year.
Salary: Dependent on experience
Hours: 35 hours per week (plus every matchday, time in lieu gained after 5 matches). We are open to discussing job-share opportunities - please state on your application if you would be interested.
Location: American Express Stadium, Brighton
Contract Type: Permanent
About Brighton & Hove Albion FC
We compete at the highest levels of football on a global stage while embracing our Sussex community spirit. At the heart of everything we do is our commitment to high performance, professional excellence, and making a positive impact. Play your part in delivering an outstanding experience for our fans!
As a Customer Service Executive, you will support with processing bookings for all club commercial products including tickets, tours, parking, membership, vouchers and mascots. You’ll be the first point of contact for fan enquiries, providing exceptional support by phone, email, and webchat. You will proactively upsell our commercial products, focusing on exceeding budgets and targets. Additionally, you will take ownership of a specific area, such as Stadium Tours, Player Mascots, Supporters' Clubs, or Group Bookings.
We are looking for a passionate and dedicated individual who goes above and beyond to deliver an exceptional, legendary service to all our fans. You will thrive working in a busy environment (especially on matchdays!) and have excellent communication skills – both written and on the telephone.
Our values are essential to our success
Our values serve as guiding principles for how we connect with one another, our fans, partners and sponsors. As a club, we embody these values in everything we do:
- Act with Integrity
- Make it Special
How we say thank you
In appreciation for your hard work and dedication, we are pleased to offer you a range of additional benefits, including but not limited to:
- Complimentary breakfast and lunch at both sites
- 23 days holiday rising with length of service (pro rata for part time staff)
- Reward platform, which includes access to 900+ retailers, a wellbeing centre and more!
- Enhanced family policies
- Access to a gym and padel court at our training ground
- Priority access to match tickets and access to free WSL tickets for 2026/27 season
- In-house training programme and CPD opportunities
- Exclusive discounts and benefits from our partners and local businesses
Our commitment to EDI
We take pride in being an equal opportunity workplace that reflects the diversity of our society and the world around us. Our core values foster a strong ethical culture, enabling us to meet the needs of our diverse audience, both on and off the pitch. We welcome applications from individuals of all backgrounds, regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage or civil partnership. If you require any reasonable adjustments to support your application, please contact teamtalent@brightonandhovealbion.com
Safeguarding
We are committed to safeguarding and promoting the welfare of children, young people and adults at risk. We expect all colleagues and volunteers to share this commitment. This position is UK-based and requires proof of the right to live and work in the UK. All job offers are conditional upon background checks, including a full 3-year reference history, DBS checks, and verification of your eligibility to work. Please note, we do not sponsor applicants without the right to work in the UK.
Customer Service Executive in Brighton employer: Brighton & Hove Albion Football Club
Brighton & Hove Albion FC is an exceptional employer that prioritises a vibrant work culture and employee well-being, located at the iconic American Express Stadium. With benefits such as complimentary meals, generous holiday allowances, and access to exclusive training programmes, we foster an environment where passionate individuals can thrive while delivering legendary service to our fans. Our commitment to diversity and inclusion ensures that every team member feels valued and empowered to contribute to our community spirit.
Contact Detail:
Brighton & Hove Albion Football Club Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive in Brighton
✨Tip Number 1
Get to know the club! Research Brighton & Hove Albion FC, their values, and what makes them tick. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice your pitch! Prepare to talk about your experience and how it aligns with the role of Customer Service Executive. Be ready to share examples of how you've gone above and beyond for customers in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team. Don’t forget to highlight your passion for delivering legendary service!
We think you need these skills to ace Customer Service Executive in Brighton
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for customer service and football shine through! We want to see how much you care about delivering legendary experiences for our fans.
Tailor Your Application:Make sure to customise your application to highlight your relevant skills and experiences. Mention specific examples of how you've gone above and beyond in previous roles, especially in busy environments like matchdays!
Be Clear and Concise:Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps to convey your message better!
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with Brighton & Hove Albion FC.
How to prepare for a job interview at Brighton & Hove Albion Football Club
✨Know Your Stuff
Before the interview, make sure you’re familiar with Brighton & Hove Albion FC and their values. Understand what it means to deliver exceptional customer service in a sports environment. This will help you answer questions confidently and show your passion for the role.
✨Showcase Your Communication Skills
As a Customer Service Executive, communication is key. Prepare examples of how you've effectively handled customer inquiries in the past, whether by phone, email, or webchat. Practise articulating your thoughts clearly and concisely to demonstrate your skills during the interview.
✨Be Ready to Upsell
Since upselling is part of the job, think of ways you can promote products like tickets or memberships. Come up with creative ideas on how to enhance fan experiences and be prepared to discuss these during your interview. This shows initiative and a proactive attitude.
✨Embrace the Matchday Atmosphere
Working on matchdays can be hectic, so express your enthusiasm for this fast-paced environment. Share any relevant experiences where you thrived under pressure, and highlight your ability to maintain a positive attitude while delivering legendary service to fans.
