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- Tasks: Provide exceptional service to fans on match days and assist with ticket bookings.
- Company: Brighton & Hove Albion FC, a passionate football club dedicated to fan experience.
- Benefits: Gain valuable experience in customer service and be part of an exciting sports environment.
- Other info: Must be available for all 19 Premier League home games during the season.
- Why this job: Join a vibrant team and create unforgettable match day experiences for fans.
- Qualifications: Customer service experience and ability to thrive under pressure.
The predicted salary is between 20000 - 25000 £ per year.
Brighton & Hove Albion FC is seeking enthusiastic customer service personnel for the 2026/27 season. In this role, you will provide exceptional service to fans on match days, handling bookings and assisting at ticket booths.
Ideal candidates will have a background in customer service, demonstrate problem-solving abilities, and thrive under pressure. Candidates must be available for all 19 Premier League home games.
Join a team committed to delivering outstanding experiences for fans.
Matchday Fan Experience Assistant employer: Brighton & Hove Albion Fc
Contact Detail:
Brighton & Hove Albion Fc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Matchday Fan Experience Assistant
✨Tip Number 1
Get to know Brighton & Hove Albion FC inside out! Familiarise yourself with the club's history, values, and fan culture. This knowledge will not only impress during interviews but also help you connect with fans on match days.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face on match days and how you'd handle them. Role-playing with a friend can help you feel more confident and ready to tackle any situation that comes your way.
✨Tip Number 3
Network with current or former staff members! Reach out on social media or attend events to learn about their experiences. They might share insider tips that could give you an edge in the application process.
✨Tip Number 4
Apply through our website for the best chance! We want to see your enthusiasm and commitment right from the start. Make sure to highlight your customer service experience and problem-solving skills in your application.
We think you need these skills to ace Matchday Fan Experience Assistant
Some tips for your application 🫡
Show Your Passion for Football: When writing your application, let your love for the game shine through! Mention any experiences you've had at matches or how you connect with fans. We want to see that you're not just looking for a job, but that you're genuinely excited about being part of the matchday experience.
Highlight Your Customer Service Skills: Make sure to showcase your background in customer service. Share specific examples of how you've handled challenging situations or gone above and beyond for customers. We value problem-solving abilities, so don’t hold back on those stories!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Brighton & Hove Albion Fc
✨Know Your Stuff
Familiarise yourself with Brighton & Hove Albion FC's history, values, and recent performances. This shows your genuine interest in the club and helps you connect with the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Think about times when you solved problems or handled difficult situations, as this role is all about providing exceptional service to fans.
✨Stay Calm Under Pressure
Since you'll be working on match days, practice how you would handle high-pressure situations. You might want to role-play scenarios with a friend to demonstrate your ability to stay composed and effective when things get busy.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready that show your enthusiasm for the role. Ask about the team culture or how they measure success in fan experience. This not only shows your interest but also helps you gauge if it's the right fit for you.