At a Glance
- Tasks: Deliver exceptional customer service and create memorable experiences for fans.
- Company: Join Brighton & Hove Albion FC, a top-tier football club with a vibrant culture.
- Benefits: Enjoy a permanent contract, competitive pay, and the thrill of matchdays.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Be at the heart of the action and make every fan interaction special.
- Qualifications: Retail experience, strong customer focus, and cash-handling skills are essential.
The predicted salary is between 40500 - 49500 £ per year.
Role: Senior Customer Service Retail Assistant
Hours: 35 hours per week, 5 out of 7 days which will include matchdays
Location: American Express Stadium, Brighton and Churchill Square, Brighton
Contract Type: Permanent
Deadline Day: 25th November 2026
Brighton & Hove Albion FC is a professional football club competing at the highest level of football on a global stage. At the heart of everything we do is our commitment to high performance, continuous improvement, professional excellence, and making a positive impact.
Step into the heart of the action and be a part of our retail team. From delivering a warm welcome to printing custom names and numbers on shirts, processing sales, and keeping displays looking tidy, you will make every fan interaction special. You will also take on keyholder duties, assist with stock deliveries, and help keep operations running seamlessly. This role will work across both our stadium megastore and Churchill Square store.
Experience that will help you thrive:
- We are looking for an energetic, customer-first individual who thrives in a fast-paced environment and stays calm under pressure.
- You bring hands-on retail experience - ideally in sports - along with solid EPOS, cash-handling, and upselling skills.
Ready to make an impact? Discover your potential, our culture and your future perks by clicking here to view the recruitment pack. To ensure we get the best out of you in the recruitment process, please let us know if you require any reasonable adjustments.
Senior Customer Service Retail Assistant in Brighton employer: Brighton & Hove Albion FC
Brighton & Hove Albion FC is an exceptional employer that fosters a dynamic and inclusive work culture, where creativity and collaboration thrive. With a focus on employee growth, we offer numerous opportunities for professional development within the vibrant setting of our football club, located in the heart of Brighton. Join us to be part of a passionate team dedicated to delivering outstanding hospitality and events experiences, while enjoying the unique advantages of working in a renowned sports environment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Service Retail Assistant in Brighton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Brighton & Hove Albion FC. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Brighton & Hove Albion FC before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Customer Service Retail Assistant in Brighton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Brighton & Hove Albion FC:Your cover letter is your chance to shine! Tell us why you want to work at Brighton & Hove Albion FC specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Brighton & Hove Albion FC!
How to prepare for a job interview at Brighton & Hove Albion FC
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
