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- Tasks: Deliver exceptional customer service to fans on match days and process bookings.
- Company: Brighton & Hove Albion FC, a top football club with a community spirit.
- Benefits: Gain experience in a fast-paced environment and be part of a passionate team.
- Other info: Work all 19 home Premier League games and enjoy a vibrant team culture.
- Why this job: Join us for an unforgettable matchday experience and make a real impact!
- Qualifications: Customer service experience and ability to thrive under pressure.
The predicted salary is between 12 - 15 £ per hour.
About Brighton & Hove Albion FC. We compete at the highest levels of football on a global stage while embracing our Sussex community spirit. At the heart of everything we do is our commitment to high performance, professional excellence, and making a positive impact. Join our award-winning customer service team for the 2026/27 season! Come and be a part of the team that delivers exceptional customer service to our fans on match days.
You will play a key part in ensuring our fans have an unforgettable matchday experience, from processing bookings on the phone to serving fans at our ticket booths. We are looking for candidates who can work all 19 home Premier League home games, including any additional cup games. Due to the nature of the role, you may miss the start of the match – please be aware of this if you are currently a season ticket holder.
Your customer service background. Do you thrive in a fast-paced customer service environment? Are you passionate about delivering outstanding support to our fans? We want to hear from you! Our ideal candidate will have experience working in a customer service or sales environment. You will thrive in this role if you can work calmly under pressure, and have good problem‑solving skills.
Our values are essential to our success. Our values serve as guiding principles for how we connect with one another, our fans, partners and sponsors. As a club, we embody these values in everything we do:
- Treat People Well
- Exceed Expectations
- Aim High. Never Give Up
- Act with Integrity
- Make it Special
- Be Fan Focused
Our commitment to EDI. We take pride in being an equal opportunity workplace that reflects the diversity of our society and the world around us. Our core values foster a strong ethical culture, enabling us to meet the needs of our diverse audience, both on and off the pitch. We welcome applications from individuals of all backgrounds, regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage or civil partnership. If you require any reasonable adjustments to support your application, please contact teamtalent@brightonandhovealbion.com.
Safeguarding is part of everything we do. We are committed to safeguarding and promoting the welfare of children, young people and adults at risk. We expect all colleagues and volunteers to share this commitment. This position is UK-based and requires proof of the right to live and work in the UK. All job offers are conditional upon background checks, including a full 3‑year reference history, DBS checks, and verification of your eligibility to work. Please note, we do not sponsor applicants without the right to work in the UK.
Matchday Supporter Services Assistant in Brighton employer: Brighton & Hove Albion Fc
Contact Detail:
Brighton & Hove Albion Fc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Matchday Supporter Services Assistant in Brighton
✨Tip Number 1
Get to know Brighton & Hove Albion FC! Familiarise yourself with the club's values and mission. When you show genuine enthusiasm for the team and its community spirit, it’ll shine through in your conversations.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have. This can give you insider knowledge and make your application stand out.
✨Tip Number 3
Prepare for the interview by practising common customer service scenarios. Think about how you would handle difficult situations or exceed fan expectations. We want to see your problem-solving skills in action!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our award-winning customer service team for the upcoming season.
We think you need these skills to ace Matchday Supporter Services Assistant in Brighton
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through! Share specific examples of how you've gone above and beyond to help customers in the past. We love candidates who can demonstrate their commitment to making every fan's experience special.
Tailor Your Application: Make sure to customise your application to reflect the values and requirements mentioned in the job description. Highlight your experience in fast-paced environments and problem-solving skills. This shows us that you understand what we're looking for and that you're a great fit for our team!
Be Honest and Authentic: We appreciate authenticity, so be yourself in your application! If there are areas where you might not have direct experience, don’t shy away from mentioning your willingness to learn and adapt. We value integrity and want to see the real you.
Apply Through Our Website: To make sure your application gets to us quickly and efficiently, apply directly through our website. It’s the best way to ensure we receive all your details and can consider you for this exciting opportunity with Brighton & Hove Albion FC!
How to prepare for a job interview at Brighton & Hove Albion Fc
✨Know Your Club
Before the interview, do your homework on Brighton & Hove Albion FC. Familiarise yourself with their values, recent performances, and community initiatives. This shows genuine interest and helps you connect your answers to the club's ethos.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you excelled in customer service. Highlight situations where you went above and beyond to exceed expectations or resolved issues under pressure. This will demonstrate your fit for the role.
✨Emphasise Teamwork and Integrity
Since this role involves working closely with others, be ready to discuss how you collaborate effectively in a team. Share instances where you acted with integrity and treated people well, aligning with the club's core values.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions prepared that show your enthusiasm for the role and the club. Ask about the team's approach to enhancing fan experiences or how they handle challenges on match days. This demonstrates your proactive attitude.