At a Glance
- Tasks: Lead the spa reception team and ensure exceptional customer service for every guest.
- Company: Join Harbour Hotels, a prestigious hotel group known for luxury and excellence.
- Benefits: Enjoy competitive salary, career progression, discounts, and stylish uniforms.
- Other info: Exciting training opportunities and a supportive work environment await you.
- Why this job: Be the face of luxury hospitality and create memorable experiences for guests.
- Qualifications: 2 years of spa reception experience and excellent communication skills.
The predicted salary is between 25000 - 28066 £ per year.
Who we are
Harbour Hotels are a collection of prestigious hotels nestled in some of the most beautiful locations across the South. Our luxury portfolio spans sensational coastal, country and city properties with a variety of exciting restaurant concepts and our unique HarSPA brand across many of our sites. In 2018, Harbour Hotels was named AA Hotel Group of the Year making it an exceptionally exciting time to join our ever growing hotel brand.
The role
We have a superb opportunity for a Spa Reception Supervisor to join the team. As Reception Supervisor you will be required to assist in ensuring every guest receives the ultimate in customer service and being the first point of contact, possess an engaging and friendly personality, always looking to go the extra mile.
Experience as a Receptionist with a minimum of 2 years in a Spa reception role. Trained in the use of OPERA and Premier core, though full training will be provided. Excellent standard of English, both written and spoken.
Benefits
- Excellent progression opportunities within the Harbour Hotels Group.
- Individual and bespoke career and progression pathways.
- Competitive salary across all roles.
- Unique on the job training and development with an opportunity for internal promotions within any of our properties.
- Hotel stay and Food and Beverage discounts across the Harbour Hotels Group.
- Access to an exciting benefits and discount platform.
- Employee Assistance Program.
- Stylish boutique uniform specially designed for Harbour Hotels.
- Meals included whilst on duty.
Compensation to be discussed. Please note only those eligible to work in the UK or have a valid UK work permit/visa will be considered for this vacancy.
Spa Reception Supervisor in Brighton employer: Brighton Harbour Hotel
Harbour Hotels is an exceptional employer, offering a vibrant work culture that prioritises employee growth and development. With competitive salaries, bespoke career pathways, and unique training opportunities, team members can thrive in a supportive environment while enjoying benefits like hotel stay discounts and meals on duty. Joining Harbour Hotels means being part of a prestigious brand recognised for excellence, making it an exciting time to contribute to our mission of delivering outstanding customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Spa Reception Supervisor in Brighton
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Brighton Harbour Hotel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Brighton Harbour Hotel
Don't be shy about reaching out to Brighton Harbour Hotel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Spa Reception Supervisor in Brighton
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Brighton Harbour Hotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Brighton Harbour Hotel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
