At a Glance
- Tasks: Lead the front office team to create unforgettable guest experiences and manage daily operations.
- Company: Join a vibrant hotel known for its exceptional service and welcoming atmosphere.
- Benefits: Competitive salary, career development opportunities, and a dynamic work environment.
- Other info: Opportunity for growth in a fast-paced, collaborative setting.
- Why this job: Be at the forefront of guest satisfaction and make a real impact in hospitality.
- Qualifications: Experience in hotel management, strong leadership, and excellent communication skills.
The predicted salary is between 30000 - 40000 € per year.
The Front Office Manager is responsible for leading the reception and guest relations team, ensuring a seamless guest journey from arrival to departure. This role is hands on, operational, and guest focused, with accountability for service standards, team performance, and front office financial controls. You’ll play a key role in driving guest satisfaction, resolving issues in real time, and maintaining strong communication across all hotel departments.
Key Responsibilities
- Guest Experience & Service Delivery
- Lead the front office team to deliver a warm, efficient, and personalised guest experience.
- Handle escalated guest complaints, ensuring timely resolution and appropriate service recovery.
- Monitor guest feedback (including online reviews and internal platforms) and implement improvements.
- Ensure clear and consistent communication of hotel facilities, including spa access, pricing, and availability.
- Operations Management
- Oversee daily front office operations, including check ins, check outs, room allocations, and billing.
- Ensure all reservations, payments, and pre authorisations are handled accurately.
- Maintain strong control over cash handling, deposits, and financial procedures.
- Work closely with housekeeping, maintenance, and F and B to ensure smooth day to day operations.
- Team Leadership & Development
- Lead, coach, and develop the reception and guest relations team.
- Set clear expectations and hold the team accountable for performance and standards.
- Manage rotas, holidays, and staffing levels in line with business needs.
- Conduct regular training, including complaint handling and service standards.
- Address performance issues promptly, including disciplinary processes where required.
- Revenue & Commercial Awareness
- Maximise room revenue through effective room allocation and upselling.
- Ensure rate and availability strategies are followed and communicated.
- Monitor no shows, cancellations, and payment compliance.
- Systems & Administration
- Ensure accurate use of Opera PMS, including reservations, billing, and guest profiles.
- Maintain clear and detailed guest notes and handovers.
- Produce and review reports related to performance, revenue, and guest feedback.
- Standards & Compliance
- Ensure all front office procedures comply with company policies and legal requirements.
- Maintain a strong presence at reception during peak periods.
- Support Duty Manager shifts as required, including handling incidents and emergencies.
What We’re Looking For
- Proven experience in a Front Office or Reception Manager role within a busy hotel.
- Strong leadership skills with the ability to manage performance and drive accountability.
- Excellent communication and complaint handling skills.
- Strong attention to detail, particularly around financial controls and systems.
- Confident using Opera PMS or similar hotel systems.
- Commercial awareness and a proactive, problem solving mindset.
What Success Looks Like
- Consistently high guest satisfaction scores and reduced complaints.
- A well trained, reliable, and accountable front office team.
- Smooth daily operations with minimal errors in billing or guest handling.
- Strong collaboration with other departments.
- Clear, professional communication both internally and with guests.
Front Office Manager in Brighton employer: Brighton Harbour Hotel
As a Front Office Manager at our esteemed hotel, you will thrive in a dynamic and supportive work environment that prioritises guest satisfaction and team development. We offer competitive benefits, ongoing training opportunities, and a culture that values collaboration and excellence, all set in a vibrant location that enhances your professional journey. Join us to lead a dedicated team and make a meaningful impact on our guests' experiences while advancing your career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Manager in Brighton
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Front Office Manager role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to guest experience and team leadership. We recommend role-playing with a friend or using mock interview platforms to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! When you get the chance to meet potential employers, bring along examples of how you've improved guest satisfaction or streamlined operations in previous roles. Real-life stories make a lasting impression.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Front Office Manager in Brighton
Some tips for your application 🫡
Show Off Your Guest Focus:When writing your application, make sure to highlight your experience in delivering exceptional guest experiences. We want to see how you've handled guest complaints and ensured satisfaction in previous roles.
Be Specific About Your Leadership Skills:We’re looking for someone who can lead a team effectively. Share examples of how you’ve coached and developed your team in the past, and how you’ve held them accountable for performance.
Demonstrate Your Operational Know-How:Talk about your experience with daily front office operations. Mention any systems you've used, like Opera PMS, and how you’ve ensured accuracy in billing and reservations.
Keep It Professional Yet Personal:While we love a friendly tone, remember to keep your application professional. Tailor your language to match our job description and don’t forget to apply through our website for the best chance!
How to prepare for a job interview at Brighton Harbour Hotel
✨Know Your Guest Experience
Before the interview, think about how you would enhance the guest experience. Be ready to share specific examples of how you've handled guest complaints or improved service delivery in your previous roles. This shows that you understand the importance of a seamless guest journey.
✨Showcase Your Leadership Skills
Prepare to discuss your leadership style and how you've successfully managed a team in the past. Think of instances where you’ve coached team members or resolved performance issues. Highlighting your ability to lead and develop a team will resonate well with the interviewers.
✨Familiarise Yourself with Financial Controls
Brush up on your knowledge of financial procedures related to front office operations. Be prepared to talk about your experience with cash handling, billing accuracy, and using systems like Opera PMS. Demonstrating your attention to detail in financial matters can set you apart.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly, especially when discussing your past experiences. Good communication is key in this role, so be sure to convey your ideas confidently. You might even want to prepare a few questions to ask the interviewers about their expectations for the role.
