At a Glance
- Tasks: Lead the launch and daily operations of a luxury spa in a five-star hotel.
- Company: Join Limited Edition, part of Leonardo Hotels, known for exceptional guest care.
- Benefits: Enjoy special hotel rates, recognition schemes, and ongoing training for career growth.
- Other info: Be part of a supportive community with clear paths for progression and personal development.
- Why this job: Make a real impact by delivering luxury experiences and leading a talented team.
- Qualifications: 3+ years in luxury spa management and a degree in Hospitality or related field.
The predicted salary is between 31500 - 38500 £ per year.
LGB - The Grand Brighton is Limited Edition, which is a collection of distinctive hotels that have their own characters.
Our diverse and friendly teams focus on delivering exceptional guest care, ensuring every guest feels welcomed.
Limited Edition is a part of the Leonardo Hotels portfolio.
The Spa Manager is responsible for spearheading the opening and day-to-day operations of a world-class spa in a five-star hotel environment.
This role requires a dynamic leader with an entrepreneurial mindset, exceptional spa hospitality expertise, and a proactive approach to delivering luxury experiences.
The Spa Manager will oversee all aspects of spa operations, including guest satisfaction, financial performance, team development, and compliance with five-star service protocols.
Experience in 5* segment preferable and a flexible attitude is required to meet the needs of a growing business beyond the tasks included below.
- Key Job Responsibilities
- Operational Leadership
Launch and oversee the spa's opening, ensuring alignment with five-star hotel standards & Brand partner.
Develop and implement operational protocols & procedures to ensure a seamless guest experience as well as consistency in service delivery and operational processes.
Maintain the highest standards for spa services, cleanliness, safety, and professionalism.
Proactively address operational challenges and develop solutions to enhance efficiency.
Responsible for the safety and welfare of any staff under your direct control, and you must therefore have knowledge of the Company’s Health & Safety Policy and relevant instructions to your area of work.
Financial Management
Develop and manage budgets, forecasts, and financial strategies to achieve revenue and profitability targets.
Monitor and analyze P&L statements, ensuring financial goals are met or exceeded.
Optimize sales performance in spa treatments & retail products.
Implement cost-control measures while maintaining service excellence.
Team Leadership
Recruit, train, and mentor a highly skilled team, including therapists, front desk / sales, and other team members.
Foster a motivating and collaborative work environment that promotes team success.
Conduct performance reviews, set clear goals, and provide regular coaching and feedback.
Uphold Five-Star standards through ongoing staff training and development.
Guest Experience
Ensure exceptional guest satisfaction by delivering personalized, luxury experiences.
Handle guest concerns or complaints promptly and professionally, maintaining the hotel's reputation.
Develop and execute marketing strategies to attract and retain a high-profile clientele, including VIP guests, journalists, and influencers.
Innovate and implement new spa services.
Monitor the consistency of guest experiences in line with brand promises.
Strategic Planning & Marketing
Increase spa traffic and revenue through creative and effective offers.
Analyze market trends to stay ahead in luxury spa offerings and experiences.
Competitor checks to ensure pricing and offering is in line with the competition.
Inventory & Resource Management
Ensure accurate inventory tracking and procurement processes.
Manage maintenance schedules for equipment and treatment rooms to ensure operational excellence.
Control expenses related to inventory and supplies while maintaining premium quality.
The ideal candidate will have
- Bachelor’s degree in Hospitality, Business Management, Spa Management or a related field or equivalent experience.
- At least 3 years of experience managing operations in a luxury spa or five-star resort environment & proven achievement in sales.
- Proven success in spa pre-opening and post-launch operations would be a great asset.
- Strong entrepreneurial spirit with the ability to create and execute strategic plans.
- Exceptional leadership skills with a proven track record of team-building and motivation.
- Expertise in budget management, revenue generation, and achieving financial goals.
- Strong communication skills to successfully engage stakeholders across the business.
- Experienced in working with multiple stakeholders.
- Keen eye for detail and a strong sense of aesthetics.
- Proactive and self-motivated individual with a passion for continuous learning and staying updated on industry trends, best practices, and emerging trends in brands and guest experiences.
- Analytical and problem-solving skills with a proactive approach to improvement.
- Being flexible to adapt to where support is needed INDLH
Some of the perks our Spa Manager could enjoy include
- Special rates on Leonardo Hotel rooms across the UK & Europe
- Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
- Talent referral scheme
- Thank You Week: from ice cream trucks to yoga classes and lots in between!
- Wellbeing Calendar
- Ongoing job-related training programmes with clear paths for progression
We’re committed to creating a workplace where every individual - regardless of background, identity, or lived experience is welcomed, valued, and respected for who they are.
Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.
Why come join us as a Spa Manager?
We look after our colleagues just as well as we look after our guests.
Once you join a Limited Edition, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland.
Our regular Learning Bites, "Come Join Us Guest Care" training and Wellbeing webinars all help your progress with us.
With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!
At Leonardo Hotels, our vision is very simple: to be the first choice for everyone who values genuine hospitality!
We are a Disability Confident Employer and a member of the Valuable 500.
We partner with social enterprises to change attitudes towards disability, and provide opportunities ensuring everyone is able to fulfil their potential at work.
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Spa Manager in Brighton employer: Brighton Grand Hotel Operations Ltd
Brighton Grand Hotel Operations Ltd is an excellent employer, offering a supportive work culture where teamwork and attention to detail are valued. With flexible working hours, opportunities for overtime, and comprehensive training programmes, employees can thrive while enjoying unique benefits like special rates on hotel rooms. Join us in creating a welcoming environment for our guests and take advantage of the growth opportunities available within our community.
Contact Details:
Brighton Grand Hotel Operations Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Spa Manager in Brighton
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
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Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
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✨Reach Out Directly to Brighton Grand Hotel Operations Ltd
Don't be shy about reaching out to Brighton Grand Hotel Operations Ltd directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Spa Manager in Brighton
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Brighton Grand Hotel Operations Ltd and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Brighton Grand Hotel Operations Ltd
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
