At a Glance
- Tasks: Deliver exceptional guest care and support M&E operations in a vibrant hotel environment.
- Company: Join the friendly team at LGB - The Grand Brighton, part of Leonardo Hotels.
- Benefits: Enjoy special hotel rates, recognition schemes, and ongoing training opportunities.
- Other info: Flexible hours with clear paths for career progression in hospitality.
- Why this job: Be part of a community that values genuine hospitality and personal growth.
- Qualifications: Passion for guest service and a positive, proactive attitude.
The predicted salary is between 9.9 - 12.1 £ per hour.
LGB - The Grand Brighton is Limited Edition, which is a collection of distinctive hotels that have their own characters.
Our diverse and friendly teams focus on delivering exceptional guest care, ensuring every guest feels welcomed.
Limited Edition is a part of the Leonardo Hotels portfolio.
Working in our Conference and Banqueting department.
This is a flexible zero hours position.
- Main Tasks
- Offer exceptional guest care at all times
- Collaborate with colleagues in all departments to elevate the overall guest experience consistently
- Ensure all aspects of the M&E operation are clean and tidy, set up as per specification and ready in time for the client arrival
- Service, refresh and clear rooms as required
- Operate in a safe and orderly manner, with particular adherence to Manual Handling, and promptly report any hazards, accidents, losses, or damages to management
- Meet and greet clients in the absence of a Supervisor or Manager
- Adhere to Company policies, Code of Conduct, procedures and relevant legislation at all times - including, but not limited to, Data Protection and Health and Safety regulations
- Complete any other reasonable request made by a member of the management team or a supervisor
- Measurable Performance Indicators
- Demonstrating the Company vision, mission and values when interacting with colleagues and guests
- Customer reviews
- Achieving agreed KPIs
- Fulfilment of the job skills checklist
- Regular review meetings with line manager
Person Specification
- Genuine passion for delivering memorable moments to guests
- Positive approach to changing service environments and priorities
- Pro-active with a hands-on approach to delivering consistent results
- Embrace the Leonardo Hotels' Guest Care culture; be empowered to work on your own initiative
- Friendly team player with the ability to work effectively and efficiently with others
- A confident communicator willing to make suggestions for improvements, and open to feedback from colleagues
- Engaged with hotel initiatives to support the local community
- Available Ongoing Learning
- GROWonline BELONG induction and development courses
- Academy Technical skills training
- Team Coach
- 'Come Join Us' Guest Care training
- Opportunity to apply for internal development programmes, such as: o Junior Chef Development programme
- o Graduate programme
- o Level 2 Apprenticeships in Hospitality
Some of the perks our M&E Assistant could enjoy include
- Special rates on Leonardo Hotel rooms across the UK & Europe
- Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
- Talent referral scheme
- Thank You Week: from ice cream trucks to yoga classes and lots in between!
- Wellbeing Calendar
- Ongoing job-related training programmes with clear paths for progression
We're committed to creating a workplace where every individual - regardless of background, identity, or lived experience is welcomed, valued, and respected for who they are.
Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.
Why come join us as a M&E Assistant?
We look after our colleagues just as well as we look after our guests.
Once you join a Limited Edition, you're part of the Leonardo community of over 55 hotels across the UK & Ireland.
Our regular Learning Bites, "Come Join Us Guest Care" training and Wellbeing webinars all help your progress with us.
With support on tap, top-notch practical training and clear progression you'll be on track for a brilliant future in Hospitality!
At Leonardo Hotels, our vision is very simple: to be the first choice for everyone who values genuine hospitality!
We are a Disability Confident Employer and a member of the Valuable 500.
We partner with social enterprises to change attitudes towards disability, and provide opportunities ensuring everyone is able to fulfil their potential at work.
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M&E Assistant in Brighton employer: Brighton Grand Hotel Operations Ltd
Brighton Grand Hotel Operations Ltd is an excellent employer, offering a supportive work culture where teamwork and attention to detail are valued. With flexible working hours, opportunities for overtime, and comprehensive training programmes, employees can thrive while enjoying unique benefits like special rates on hotel rooms. Join us in creating a welcoming environment for our guests and take advantage of the growth opportunities available within our community.
Contact Details:
Brighton Grand Hotel Operations Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land M&E Assistant in Brighton
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Brighton Grand Hotel Operations Ltd and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace M&E Assistant in Brighton
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Brighton Grand Hotel Operations Ltd that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Brighton Grand Hotel Operations Ltd.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Brighton Grand Hotel Operations Ltd get a sense of who you are beyond your experience!
How to prepare for a job interview at Brighton Grand Hotel Operations Ltd
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Brighton Grand Hotel Operations Ltd and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
