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For Companies At a Glance
- Tasks: Support multiple services with admin tasks and ensure smooth operations.
- Company: Join Brighton and Hove Federation, a collaborative healthcare organisation.
- Benefits: Competitive salary, training opportunities, and a supportive work environment.
- Why this job: Make a real difference in healthcare while developing your skills.
- Qualifications: GCSEs in English and Maths, and experience in business administration.
- Other info: Dynamic role with opportunities for growth in a fast-paced environment.
The predicted salary is between 22788 - 25700 £ per year.
The Service Administrator will work across multiple Federation services to provide administrative support and ensure their smooth running. This will include supporting the day-to-day delivery of EA and other services, supporting the recruitment and onboarding of new staff to our workforce platform: Luna, assisting with governance and quality assurance, and data collection for KPIs. The success of Brighton and Hove Federation relies on good communication with our partners and patients. This will require engaging and working with local practices, PCNs and patients to ensure that our services meet their needs.
Main Duties and Responsibilities
- Supporting with staffing rotas across different services
- Responsibility for the administration of the recruitment and onboarding of casual staff
- Support the induction and training programme for all Brighton and Hove Federation service staff
- Support the Operational Support Lead to ensure all new staff added to the rota are compliant to statutory requirements and that the service holds the necessary documentation as per set guidelines
- Maintain the workforce platform (Luna) with details and paperwork for all staff and elevate any issues with staff compliance to the Operational Support Lead or Senior Leadership Team as required
- Arrange new staff access to Brighton and Hove Federation clinical systems
- Support with the day to day running of Brighton and Hove Federation services, ensuring that all staff understand how to access timely support and advice and resolve issues quickly
- Monitoring the email inboxes and website contacts & follow up any issues raised by patients or staff issues highlighting any concerns
- Engage with patients, internal and external stakeholders
- Support the leadership team to ensure that clinical and organisational policies and procedures are developed and implemented in relation to clinical risk management, clinical incidents, complaints and compliments, consent, information governance, workforce competencies
- Provide administrative support to assist with the development and management of any changes or new processes and systems that need implementing
- Deliver administrative support to the Lung Cancer Screening programme. Recording data from the Lung Cancer Screening systems to the relevant primary care systems, liaising with the Lung Cancer Screening team, patients, and GP practices.
- Drafting and disseminating newsletters or other internal or external communications as required
- Coordinating internal and external meeting arrangements, preparing agendas, producing minutes and following up of actions arising
- Provide phone cover during PLT or to facilitate Delivery Team training or meetings
- Other project related assistance as required by the Chief Operating Officer and Chief Finance and Corporate Officer
- To follow team Standard Operating Procedures and organisational policies and procedures
- Undertake any other duties required, as appropriate to the role
Confidentiality
We consider confidentiality and ensure minimal and appropriate usage of all data we hold and access, to comply with NHS Information Governance frameworks. We ask staff to be vigilant about both their safety and the patients; taking necessary action, as required, and feeding back any concerns so that we can make improvements.
Technology
We use a selection of computer technology systems and tools. Staff should expect to use automated information systems in their work to improve quality, efficiency and service coordination, and to enable faster and more accurate communication internally and externally.
Health and Safety
At Brighton and Hove Federation, we recognise the need to comply with the Health and Safety at Work etc. Act 1974 and understand this is a legal requirement, not a matter of choice. We will continuously strive to fulfil our responsibilities for all matters pertaining to health and safety. Furthermore, we will ensure all our staff are fully aware of their individual and collective responsibilities and that they are committed to maintaining a positive and proactive approach to minimising risk.
Training and Development
We ensure that people have the information, equipment and skills they need to do their work. This includes bespoke training opportunities based on identified gaps and agreed priorities with the team e.g. Human Factors; trauma informed care; Non Violent Communication.
Person Specification
- GCSE grade A to C/9 to 4 in English and Maths
- Business administration experience
- Evidence of continuing professional development
- Educated to degree level
Skills
- Excellent communication skills (written and oral)
- Ability to prioritise and work to tight deadlines in a fast-paced environment
- Effective time management (planning & organising)
- Ability to network and build relationships
- Proven problem-solving & analytical skills
Experience
- Experience of working independently and within a team
- Experience of working in a healthcare setting
- NHS / primary care general practice experience
- Experience of using Clinical Systems - SystmOne or EMIS
Personal Qualities
- Polite and confident
- Flexible and cooperative
- Excellent interpersonal skills
- Motivated and proactive
- Ability to use initiative and judgement
- Forward thinker with a solutions-focused approach
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£27,485 to £30,162 a year based on experience.
Service Administrator in Hove employer: Brighton and Hove Federation
Contact Detail:
Brighton and Hove Federation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Administrator in Hove
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those connected to Brighton and Hove Federation. A friendly chat can open doors that applications alone can't.
✨Tip Number 2
Prepare for the interview by knowing our services inside out. Familiarise yourself with how we support local practices and patients. This shows you’re genuinely interested and ready to contribute.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. Get comfortable talking about your skills and how they align with the Service Administrator role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for joining our team at Brighton and Hove Federation.
We think you need these skills to ace Service Administrator in Hove
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Administrator role. Highlight your relevant experience in administration, especially in healthcare settings, and show how your skills align with our values at Brighton and Hove Federation.
Showcase Your Communication Skills: Since good communication is key for this role, use your application to demonstrate your written and verbal communication skills. Share examples of how you've effectively engaged with stakeholders or resolved issues in previous roles.
Be Detail-Oriented: Attention to detail is crucial for administrative tasks. When filling out your application, double-check for any typos or errors. This shows us that you take pride in your work and understand the importance of accuracy.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, you’ll find all the info you need about the role and our organisation there!
How to prepare for a job interview at Brighton and Hove Federation
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Service Administrator role. Familiarise yourself with the key responsibilities, such as supporting staffing rotas and managing recruitment processes. This will help you answer questions confidently and demonstrate your genuine interest in the position.
✨Showcase Your Communication Skills
Since this role involves engaging with patients and stakeholders, be prepared to discuss your communication style. Share examples of how you've effectively communicated in previous roles, especially in a healthcare setting. Highlight your ability to listen, empathise, and adapt your approach based on the audience.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle pressure. Think of specific situations where you've had to manage tight deadlines or resolve conflicts. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Demonstrate Your Organisational Skills
As a Service Administrator, you'll need to juggle multiple tasks. Be ready to discuss how you prioritise your workload and stay organised. You could mention tools or methods you use to keep track of tasks, like digital calendars or to-do lists, and provide examples of how these have helped you in past roles.
