Hybrid Enhanced Access Operations Lead in Hove

We are looking for an experienced and motivated Enhanced Access Service Lead to join Brighton and Hove Federation.

This is an exciting opportunity for an operational leader who is passionate about delivering high-quality primary care services.

You will lead the day-to-day operational management of our Enhanced Access Service and Practice Support functions, ensuring safe, efficient and patient-centred service delivery across Brighton and Hove.

You will manage a small administrative team, oversee workforce planning and rota management, support governance and quality improvement, monitor service performance, and work closely with GP practices, Primary Care Networks (PCNs) and system partners.

The successful candidate will be highly organised, able to manage competing priorities, and confident leading service improvements while maintaining excellent relationships with a wide range of stakeholders.

This is a varied role offering the opportunity to influence service development and help shape the future of primary care across the city.

Main duties of the job

The post holder will

• Lead the operational delivery of the Enhanced Access Service and Practice Support.
• Manage and support a team of administrators.
• Plan and oversee clinical and administrative rotas.
• Lead recruitment, onboarding and workforce compliance using our workforce platform.
• Monitor service activity, capacity and performance against contractual KPIs.
• Produce reports for senior management and commissioners.
• Lead operational meetings and support service planning.
• Manage incidents, complaints, audits and quality improvement activity.
• Work collaboratively with GP practices, PCNs, commissioners and partner organisations.
• Support implementation of new services, pathways and digital systems.
• Promote continuous improvement to enhance patient experience and operational efficiency.

Some flexibility will be required, including occasional evenings and weekends to support service delivery.

About us

BBrighton and Hove Federation is a member organisation made up of six Primary Care Networks (PCNs) representing 31 GP practices across the city.

Our purpose is simple

To strengthen General Practice and build towards a sustainable health system in Brighton and Hove.

We work collaboratively with practices, NHS organisations and community partners to deliver high-quality services that improve patient care while supporting the sustainability of General Practice.

Our values are

• Sustainability
• Quality
• Equity

We are committed to creating an inclusive workplace where everyone feels valued and supported.

Job responsibilities

The Enhanced Access Service Lead will provide operational leadership for Brighton and Hove Federation's Enhanced Access Service and Practice Support functions, ensuring the delivery of safe, effective and patient-centred services across Brighton and Hove.

The post holder will be responsible for the day-to-day management of the service, including workforce planning, rota management, recruitment and onboarding, service performance, governance, quality assurance and continuous service improvement.

They will line manage a team of administrators and work closely with clinical leads, GP practices, Primary Care Networks (PCNs), commissioners and other system partners to ensure contractual requirements and key performance indicators are met.

The role requires an experienced operational manager with excellent organisational, leadership and communication skills who is able to balance competing priorities while maintaining a high-quality service.

The successful candidate will lead service developments, support governance processes, oversee reporting requirements and contribute to the ongoing development of innovative primary care services across Brighton and Hove.

This is a hybrid role requiring travel across Brighton and Hove to support service delivery, with flexibility to work occasional evenings and weekends where required.

Person Specification

Experience

• Management experience within a complex organisation, ideally within healthcare.
• Experience leading operational teams.
• Experience managing staff performance and development.
• Experience managing multiple priorities within a fast-paced environment.
• Experience of workforce planning and rota management.
• NHS or Primary Care experience.
• Experience working with commissioners or partner organisations.
• Experience of project management and service implementation.
• Experience of chairing meetings.

Qualifications

• Degree level qualification in management, leadership or equivalent relevant experience.
• Evidence of continuing professional development.
• Knowledge and Skills
• Excellent communication and interpersonal skills.
• Strong organisational and planning abilities.
• Ability to analyse information and solve problems.
• Ability to prioritise workload and meet deadlines.
• Ability to motivate and support teams.
• Knowledge of EMIS or Systm One.
• Understanding of NHS Primary Care services.
• Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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