At a Glance
- Tasks: Create unforgettable matchday experiences and deliver top-notch customer service.
- Company: Join Brighton & Hove Albion FC, a leading football club with community spirit.
- Benefits: Earn £13.45 per hour with flexible hours on matchdays and busy periods.
- Other info: Diverse and inclusive workplace with opportunities for personal growth.
- Why this job: Be part of the excitement and connect with passionate fans every matchday.
- Qualifications: Experience in retail or customer service and a passion for engaging with people.
The predicted salary is between 13 - 13 £ per hour.
Role: Retail Assistant
Salary: £13.45 per hour
Hours: To work all home matchdays for the 2026/27 season. Additional hours during the week and busy periods will also be available.
Location: American Express Stadium, Brighton
Contract Type: Worker Agreement
Deadline Day: 12th April 2026
Interviews: w/c 20th April and w/c 27th April
About Brighton & Hove Albion FC: We compete at the highest levels of football on a global stage while embracing our Sussex community spirit. At the heart of everything we do is our commitment to high performance, professional excellence, and making a positive impact.
Join Our Game-Changing Retail Team! Step into the heart of matchday action, where you will play a key role in creating unforgettable experiences for our fans. As a retail assistant, you will be at the forefront of delivering outstanding customer service, responding to public enquiries and offering expert advice on our products. You will also get involved in shirt printing - helping fans personalise their kit and making their day just that bit more special.
We are seeking candidates who can commit to working every home matchday throughout the 2026/27 season, with matchdays taking place on weekends and during the evenings.
Do you have what it takes? We’re looking for customer service superstars who know how to engage, assist, and inspire every fan that walks through our doors. You will know how to connect with our customer and make them feel valued, whilst keeping cool under pressure during our busy but exciting matchdays. If you’ve got experience in a fast-paced retail or customer service environment, we want to hear from you!
Our values are essential to our success:
- Treat People Well
- Exceed Expectations
- Aim High. Never Give Up
- Act with Integrity
- Make it Special
- Be Fan Focused
Our commitment to EDI: We take pride in being an equal opportunity workplace that reflects the diversity of our society and the world around us. Our core values foster a strong ethical culture, enabling us to meet the needs of our diverse audience, both on and off the pitch. We welcome applications from individuals of all backgrounds, regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage or civil partnership. If you require any reasonable adjustments to support your application, please contact.
Safeguarding is part of everything we do: We are committed to safeguarding and promoting the welfare of children, young people and adults at risk. We expect all colleagues and volunteers to share this commitment.
This position is UK-based and requires proof of the right to live and work in the UK. All job offers are conditional upon background checks, including a full 3-year reference history, DBS checks, and verification of your eligibility to work. Please note, we do not sponsor applicants without the right to work in the UK.
Retail Assistant - Village Way, BN1 9BL in West Town employer: Brighton and Hove Albion Football Club
Brighton & Hove Albion FC is an exceptional employer that champions a vibrant work culture, where every retail assistant plays a pivotal role in enhancing matchday experiences for our passionate fans. With competitive pay and opportunities for additional hours, we prioritise employee growth and inclusivity, ensuring that all team members feel valued and empowered to exceed expectations. Join us at the American Express Stadium, where your contributions will not only support our club's success but also foster a strong sense of community spirit.
Contact Details:
Brighton and Hove Albion Football Club Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Retail Assistant - Village Way, BN1 9BL in West Town
✨Tip Number 1
Get to know the company! Research Brighton & Hove Albion FC and their values. When you understand what they stand for, you can tailor your approach during interviews and show them you're a perfect fit for their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and retail. Think about your past experiences and how they align with the role of a Retail Assistant. We want you to shine!
✨Tip Number 3
Show your passion! During the interview, express your enthusiasm for football and working in a fast-paced environment. Let them see that you’re not just looking for any job, but you genuinely want to be part of their matchday experience.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team. Don’t miss out on this opportunity to be part of something special!
We think you need these skills to ace Retail Assistant - Village Way, BN1 9BL in West Town
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how much you love customer service and being part of the matchday experience. Share any relevant experiences that highlight your passion for retail and connecting with fans.
Tailor Your CV:Make sure your CV is tailored to the Retail Assistant role. Highlight your previous experience in fast-paced environments and any specific skills that align with our values, like treating people well and exceeding expectations. This will help us see why you're a perfect fit!
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforwardness, so avoid fluff and focus on what makes you a great candidate. Use bullet points if it helps to make your skills and experiences stand out!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our game-changing retail team!
How to prepare for a job interview at Brighton and Hove Albion Football Club
✨Know Your Stuff
Familiarise yourself with Brighton & Hove Albion FC and their values. Understand what makes them tick, especially their commitment to customer service and community spirit. This will help you connect your answers to their ethos during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve gone above and beyond for customers. Think about how you can demonstrate your ability to engage and inspire fans, especially in a fast-paced environment like matchdays.
✨Practice Under Pressure
Since matchdays can get hectic, simulate a busy retail environment with friends or family. Practice handling multiple enquiries at once while maintaining a friendly demeanour. This will help you feel more confident when discussing how you manage stress.
✨Ask Thoughtful Questions
Prepare some questions that show your interest in the role and the team. For example, ask about the training provided for new staff or how they celebrate successes within the retail team. This shows you’re genuinely interested in being part of their game-changing team.
