At a Glance
- Tasks: Deliver legendary customer service and support fan enquiries at Brighton's American Express Stadium.
- Company: Join Brighton & Hove Albion FC, a top football club with a community spirit.
- Benefits: Enjoy free meals, gym access, holiday perks, and exclusive match ticket opportunities.
- Other info: Flexible job-share options available; perfect for students or those seeking part-time work.
- Why this job: Be part of an exciting environment and make a real impact on fan experiences.
- Qualifications: Passion for customer service and excellent communication skills required.
The predicted salary is between 25000 - 30000 € per year.
Role: Customer Service Executive
Salary: Dependent on experience
Hours: 35 hours per week (plus every matchday, time in lieu gained after 5 matches). We are open to discussing job-share opportunities - please state on your application if you would be interested.
Location: American Express Stadium, Brighton
Contract Type: Permanent
Deadline Day: 2nd June 2026
About Brighton & Hove Albion FC
We compete at the highest levels of football on a global stage while embracing our Sussex community spirit. At the heart of everything we do is our commitment to high performance, professional excellence, and making a positive impact.
Play your part in delivering an outstanding experience for our fans!
As a Customer Service Executive, you will support with processing bookings for all club commercial products including tickets, tours, parking, membership, vouchers and mascots. You will be the first point of contact for fan enquiries, providing exceptional support by phone, email, and webchat. You will proactively upsell our commercial products, focusing on exceeding budgets and targets. Additionally, you will take ownership of a specific area, such as Stadium Tours, Player Mascots, Supporters' Clubs, or Group Bookings.
To find out more about this role, click here to read the job description.
Do you have what it takes?
We are looking for a passionate and dedicated individual who goes above and beyond to deliver an exceptional, legendary service to all our fans. You will thrive working in a busy environment (especially on matchdays!) and have excellent communication skills both written and on the telephone.
Our values are essential to our success
Our values serve as guiding principles for how we connect with one another, our fans, partners and sponsors. As a club, we embody these values in everything we do:
- Treat People Well
- Exceed Expectations
- Aim High. Never Give Up
- Act with Integrity
- Make it Special
- Be Fan Focused
How we say thank you
In appreciation for your hard work and dedication, we are pleased to offer you a range of additional benefits, including but not limited to:
- Complimentary breakfast and lunch at both sites
- 23 days holiday rising with length of service (pro rata for part time staff)
- Rewards platform, which includes access to 900+ retailers, a wellbeing centre and more!
- Enhanced family policies
- Access to a gym and padel court at our training ground
- Priority access to match tickets and access to free WSL tickets for 2026/27 season
- In-house training programme and CPD opportunities
- Exclusive discounts and benefits from our partners and local businesses
Our commitment to EDI
We take pride in being an equal opportunity workplace that reflects the diversity of our society and the world around us. Our core values foster a strong ethical culture, enabling us to meet the needs of our diverse audience, both on and off the pitch. We welcome applications from individuals of all backgrounds, regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage or civil partnership. If you require any reasonable adjustments to support your application, please contact.
Safeguarding is part of everything we do
We are committed to safeguarding and promoting the welfare of children, young people and adults at risk. We expect all colleagues and volunteers to share this commitment.
This position is UK-based and requires proof of the right to live and work in the UK. All job offers are conditional upon background checks, including a full 3-year reference history, DBS checks, and verification of your eligibility to work. Please note, we do not sponsor applicants without the right to work in the UK.
Customer Service Executive - Village Way, BN1 9BL in Washington employer: Brighton and Hove Albion Football Club
Brighton & Hove Albion FC is an exceptional employer that values its employees and fosters a vibrant work culture at the American Express Stadium. With a commitment to professional excellence, we offer competitive benefits such as complimentary meals, generous holiday allowances, and access to training programmes, all while promoting a diverse and inclusive environment. Join us in delivering legendary service to our fans and enjoy unique perks like priority match ticket access and exclusive discounts from local businesses.
Contact Detail:
Brighton and Hove Albion Football Club Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive - Village Way, BN1 9BL in Washington
✨Tip Number 1
Get to know the club! Research Brighton & Hove Albion FC, their values, and what makes them tick. This will help you connect with the team during interviews and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your communication skills! As a Customer Service Executive, you'll need to be on point with your phone and email interactions. Try role-playing with friends or family to get comfortable handling different types of enquiries.
✨Tip Number 3
Show off your passion for customer service! Think of examples from your past experiences where you went above and beyond for a customer. This will demonstrate your commitment to delivering legendary service, which is key for this role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows that you're proactive and keen to join the team at Brighton & Hove Albion FC. Don’t miss out!
We think you need these skills to ace Customer Service Executive - Village Way, BN1 9BL in Washington
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer service and football shine through! We want to see how much you care about delivering legendary experiences for our fans.
Tailor Your Application:Make sure to customise your application to highlight your relevant skills and experiences. Mention specific examples of how you've exceeded expectations in previous roles, as this aligns with our values.
Be Clear and Concise:Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Remember, communication is key in this role, so show us your best written skills!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Brighton and Hove Albion Football Club
✨Know the Club Inside Out
Before your interview, make sure you research Brighton & Hove Albion FC thoroughly. Understand their values, recent achievements, and community initiatives. This will not only show your passion for the club but also help you align your answers with their ethos.
✨Showcase Your Communication Skills
As a Customer Service Executive, excellent communication is key. Prepare examples of how you've effectively handled customer inquiries in the past, whether by phone, email, or webchat. Practise articulating your thoughts clearly and confidently to demonstrate your ability to connect with fans.
✨Prepare for Matchday Scenarios
Given the busy environment on matchdays, think about how you would handle high-pressure situations. Be ready to discuss how you would manage multiple enquiries at once while maintaining exceptional service. This will highlight your ability to thrive in a fast-paced setting.
✨Emphasise Your Passion for Customer Service
Make it clear that you’re dedicated to delivering legendary service. Share specific instances where you went above and beyond for customers. This will resonate well with the club's commitment to exceeding expectations and making every fan's experience special.
