At a Glance
- Tasks: Master the fan journey and ensure seamless ticketing experiences on matchdays.
- Company: Join Brighton & Hove Albion FC, a top-tier football club with a commitment to excellence.
- Benefits: Permanent position with competitive hours, matchday perks, and a vibrant work culture.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
- Why this job: Be at the heart of the action and enhance the ultimate fan experience.
- Qualifications: Proactive problem-solver with ticketing software knowledge and a passion for fan engagement.
The predicted salary is between 38250 - 46750 £ per year.
Role: Ticketing Systems Coordinator
Positions: 2
Hours: 35 hours per week, Monday to Friday. Matchday working included (time in lieu accrued after 5 matches)
Location: American Express Stadium, Brighton
Contract Type: Permanent
Deadline Day: 19th November 2026
Interview Dates: Pre-screen calls w/c 23rd November 2026
Brighton & Hove Albion FC is a professional football club competing at the highest level of football on a global stage. At the heart of everything we do is our commitment to high performance, continuous improvement, professional excellence, and making a positive impact.
Be the driving force behind the ultimate fan experience.
We are looking for a passionate and tech-savvy Ticket Operations professional to help run the heartbeat of our club: the ticketing department. From Premier League clashes and European nights to the WSL and away days, you will be at the centre of the action, ensuring every supporter’s journey is seamless from the first click to the turnstile.
In the role you will:
- Master the fan journey from set-up to matchday.
- Problem solve and support.
- Generate vital sales and marketing reports.
- Act as an in-house expert for ticketing.
Experience that will help you thrive:
You are a proactive problem-solver with a strong grasp of ticketing software, a commercial mindset, and a passion for creating an unforgettable, easy-to-navigate fan experience. You thrive in a fast-paced environment and are ready to step up on matchdays.
We are looking for people who have a real passion for systems and finding solutions for system issues.
Ready to make an impact?
To ensure we get the best out of you in the recruitment process, please let us know if you require any reasonable adjustments.
Ticketing Systems Coordinator - Village Way, BN1 9BL employer: Brighton and Hove Albion Football Club
Brighton & Hove Albion FC is an exceptional employer, renowned for its commitment to high performance and professional excellence while fostering a vibrant community spirit. Located at the iconic American Express Stadium, employees enjoy a supportive work culture with generous benefits such as complimentary meals, enhanced family policies, and access to training programmes, all aimed at promoting personal and professional growth. With a strong focus on diversity and inclusion, the club ensures that every team member feels valued and empowered to contribute to our shared success.
Contact Details:
Brighton and Hove Albion Football Club Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Ticketing Systems Coordinator - Village Way, BN1 9BL
✨Get Involved in Local Sports Communities
Dive into your local sports scene! Attend community games, coaching sessions, and meet-ups. Building relationships with coaches and team managers can help you uncover job opportunities before they even hit the job boards.
✨Leverage Internships and Volunteering
Even though you’re after a full-time role, don’t underestimate internships or volunteering in sports organisations. These positions not only give you hands-on experience but can also lead to permanent openings. Plus, it’s a fantastic way to make your face known in the industry!
✨Visit Sports Job Fairs
Keep an eye out for sports job fairs and career expos specific to the recreation management field. These events are goldmines for meeting hiring managers from organisations like Brighton and Hove Albion Football Club. Bring your A-game and be ready to chat about how you can contribute to their team!
✨Apply Through Our Website
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We think you need these skills to ace Ticketing Systems Coordinator - Village Way, BN1 9BL
Some tips for your application 🫡
Show Off Your Passion for Sports:In your cover letter, let your enthusiasm for sports and recreation shine through! We want to see your genuine interest in the industry and how it's shaped your career choices. Sharing specific experiences, like managing a team or organising an event, can really make you stand out.
Highlight Relevant Experience:When crafting your CV, focus on any relevant internships, volunteer work, or part-time jobs related to sports and recreation management. Make sure to quantify your achievements – did you increase team participation by a certain percentage or successfully lead a project? Numbers speak volumes!
Tailor Your CV for Sports Management:Use a CV format that emphasises your skills in leadership, teamwork, and event coordination. Don’t forget to include specific training or certifications that relate to sports management, as these can set you apart from other applicants. We love seeing candidates with relevant qualifications!
Express Your Long-Term Goals:In your application, we want to see your career aspirations in sports management. Don’t hesitate to include how you envision your future in this industry and how joining Brighton and Hove Albion Football Club aligns with those goals. We’re looking for candidates who are not just a perfect fit for the role but are also excited about growing with us!
How to prepare for a job interview at Brighton and Hove Albion Football Club
✨Highlight Your Passion for Sports
When chatting with Brighton and Hove Albion Football Club, make sure to express your genuine love for sports and recreation. Share experiences that showcase your passion, whether it's managing a local sports team, organising events, or simply being an active participant in various activities. This helps them see you're not just a fit on paper, but also someone who truly cares about the field.
✨Showcase Your Management Skills
This role is all about managing resources and people, so be ready to discuss your leadership and organisational skills. Prepare some examples from your past experiences where you've successfully led a team or managed a project, particularly in a sports or recreation setting. Use the STAR (Situation, Task, Action, Result) technique to make your answers concise and impactful.
✨Be Prepared for Scenario-Based Questions
Expect case studies or scenario-based questions that assess your problem-solving and decision-making skills. You might be asked how you would handle a tricky situation, such as resolving a conflict between team members or managing a crisis during a major event. Think through these scenarios and practice how you’d articulate your thought process and solutions.
✨Demonstrate Enthusiasm for Team Collaboration
In the sports and recreation management field, teamwork is essential. During the interview, be prepared to discuss how you work within a team and foster a collaborative environment. Share success stories where teamwork led to a positive outcome, emphasising how you built relationships and encouraged participation among team members to achieve a common goal.
