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- Tasks: Manage ticketing operations for events and ensure smooth entry for supporters on matchdays.
- Company: Join Brighton & Hove Albion FC, a top football club committed to community and excellence.
- Benefits: Enjoy free meals, gym access, holiday perks, and exclusive discounts.
- Why this job: Be part of a dynamic team delivering world-class experiences in a vibrant sports environment.
- Qualifications: Experience in ticketing systems and team management in customer service is essential.
- Other info: This role requires proof of the right to work in the UK.
The predicted salary is between 36000 - 60000 £ per year.
Ticketing Operations Manager – Brighton and Hove, BN1 9BL, England
Role: Ticketing Operations Manager
Hours : Full time, 35 hours per week plus all matchdays (time in lieu after 5 matchdays)
Location: American Express Stadium, Brighton
Contract Type: Permanent
Deadline Day: 10th July 2025
About Brighton & Hove Albion FC
We compete at the highest levels of football on a global stage while embracing our Sussex community spirit. At the heart of everything we do is our commitment to high performance, professional excellence, and making a positive impact.
Help us deliver a world-class ticketing experience
We are looking for a ticketing operations manager to play a key role in all event setup across all commercial areas, including but not limited to general admission and corporate areas for men’s first team, women’s first team and development squad fixtures, as well as other club run events at the stadium, fan zone or external venues. You will help ensure the club remains at the forefront of technical innovation in ticketing operations. You will also be the primary point of contact for third parties hiring the stadium for other ticketed events such as assisting with setup, testing and delivery for UEFA Women’s Euros and Rugby World Cup.
On a matchday you will oversee the key systems including ticketing and access control, ensuring supporters smooth entry to the stadium.
To find out more about this role, click here to read the job description
About you
Our ideal candidate will have excellent knowledge of ticketing systems available in the market, along with back-office experience in ticketing, access control, and payment systems. This role also involves team management, so previous experience leading staff in a customer service environment is essential. Strong management skills are a must, including the ability to motivate and support staff under pressure.
Our values are essential to our success
Our values serve as guiding principles for how we connect with one another, our fans, partners and sponsors. As a club, we embody these values in everything we do:
? Treat People Well
⚪ Exceed Expectations
? Aim High. Never Give Up
⚪ Act with Integrity
? Make it Special
How we say thank you
In appreciation for your hard work and dedication, we are pleased to offer you a range of additional benefits, including but not limited to:
? Complimentary breakfast and lunch at both sites
?️ 23 days holiday rising with length of service (pro rata for part time staff)
⚡ Rewards platform, which includes access to 900+ retailers, a wellbeing centre and more!
? Enhanced family policies
?️ ♀️ Access to a gym and padel court at our training ground
? Priority access to match tickets and access to free WSL tickets for 2025/26 season
? In-house training programme and CPD opportunities
? Exclusive discounts and benefits from our partners and local businesses
Our commitment to EDI
We take pride in being an equal opportunity workplace that reflects the diversity of our society and the world around us. Our core values foster a strong ethical culture, enabling us to meet the needs of our diverse audience, both on and off the pitch. We welcome applications from individuals of all backgrounds, regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage or civil partnership. If you require any reasonable adjustments to support your application, please contact
Safeguarding is part of everything we do
We are committed to safeguarding and promoting the welfare of children, young people and adults at risk. We expect all colleagues and volunteers to share this commitment.
This position is UK-based and requires proof of the right to live and work in the UK. All job offers are conditional upon background checks, including a full 3-year reference history, DBS checks, and verification of your eligibility to work. Please note, we do not sponsor applicants without the right to work in the UK.
Ticketing Operations Manager - Brighton and Hove, BN1 9BL employer: Brighton and Hove Albion Football Club
Contact Detail:
Brighton and Hove Albion Football Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ticketing Operations Manager - Brighton and Hove, BN1 9BL
✨Tip Number 1
Familiarise yourself with the latest ticketing systems and technologies. Research the specific systems used by Brighton & Hove Albion FC and be prepared to discuss how your experience aligns with their needs during any interviews.
✨Tip Number 2
Network with professionals in the sports and ticketing industry. Attend relevant events or join online forums where you can connect with others who work in similar roles, as this can provide valuable insights and potential referrals.
✨Tip Number 3
Demonstrate your leadership skills by sharing examples of how you've successfully managed teams in high-pressure environments. Prepare anecdotes that highlight your ability to motivate staff and ensure smooth operations during busy events.
✨Tip Number 4
Show your passion for football and community engagement. Be ready to discuss how you can contribute to the club's values and mission, particularly in enhancing the fan experience and supporting local initiatives.
We think you need these skills to ace Ticketing Operations Manager - Brighton and Hove, BN1 9BL
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Ticketing Operations Manager position. Tailor your application to highlight relevant experience in ticketing systems, team management, and customer service.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous roles that involved ticketing operations, access control, and managing staff. Use specific examples to demonstrate your skills and achievements in these areas.
Showcase Your Values: Brighton & Hove Albion FC values treating people well and exceeding expectations. Make sure to reflect these values in your application by sharing experiences where you have gone above and beyond in your previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at Brighton and Hove Albion Football Club
✨Know Your Ticketing Systems
Familiarise yourself with the various ticketing systems available in the market. Be prepared to discuss your experience with these systems and how they can enhance the ticketing operations at Brighton & Hove Albion FC.
✨Demonstrate Leadership Skills
Since this role involves team management, be ready to share examples of how you've successfully led a team in a customer service environment. Highlight your ability to motivate and support staff, especially under pressure.
✨Align with Club Values
Understand the club's core values: Treat People Well, Exceed Expectations, Aim High, Act with Integrity, and Make it Special. Prepare to discuss how you embody these values in your work and how they can influence your approach as a Ticketing Operations Manager.
✨Prepare for Matchday Scenarios
Think about potential challenges that may arise on matchdays regarding ticketing and access control. Be ready to discuss how you would ensure smooth entry for supporters and manage any issues that may occur during events.
