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- Tasks: Engage fans with top-notch service and product knowledge on matchdays.
- Company: Join Brighton & Hove Albion FC, a leading football club with community spirit.
- Benefits: Earn £12.60 per hour with flexible hours during busy periods.
- Why this job: Be part of an exciting team creating legendary experiences for fans!
- Qualifications: Experience in fast-paced retail or customer service is a must.
- Other info: We value diversity and welcome applications from all backgrounds.
Retail Assistant – Brighton and Hove, BN1 9BL, England
Role: Retail Assistant
Salary : £12.60 per hour
Hours : To work all home matchdays. Additional hours during the week and busy periods will also be available
Location: American Express Stadium, Brighton
Contract Type: Worker Agreement
Deadline Day: 25th July 2025
About Brighton & Hove Albion FC
We compete at the highest levels of football on a global stage while embracing our Sussex community spirit. At the heart of everything we do is our commitment to high performance, professional excellence, and making a positive impact.
Join Our Game-Changing Retail Team!
We’re all about creating legendary experiences for every fan who steps into our stadium, and our passionate retail team makes it happen!
As a Retail Assistant, you’ll be right at the heart of the action, delivering first class service, sharing your expert product knowledge, and making sure every fan leaves with exactly what they need (and maybe a little more ? ). From matchdays to merchandise launches, you’ll help bring the excitement to life on the shop floor!
Your retail background
We’re looking for customer service superstars who know how to engage, assist, and inspire every fan that walks through our doors. You will know how to connect with our customer and make them feel valued, whilst keeping cool under pressure during our busy but exciting matchdays.
If you’ve got experience in a fast-paced retail or customer service environment, we want to hear from you!
To find out more about this role, click here to read the job description
Our values are essential to our success
Our values serve as guiding principles for how we connect with one another, our fans, partners and sponsors. As a club, we embody these values in everything we do:
? Treat People Well
⚪ Exceed Expectations
? Aim High. Never Give Up
⚪ Act with Integrity
? Make it Special
Our commitment to EDI
We take pride in being an equal opportunity workplace that reflects the diversity of our society and the world around us. Our core values foster a strong ethical culture, enabling us to meet the needs of our diverse audience, both on and off the pitch. We welcome applications from individuals of all backgrounds, regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage or civil partnership. If you require any reasonable adjustments to support your application, please contact
Safeguarding is part of everything we do
We are committed to safeguarding and promoting the welfare of children, young people and adults at risk. We expect all colleagues and volunteers to share this commitment.
This position is UK-based and requires proof of the right to live and work in the UK. All job offers are conditional upon background checks, including a full 3-year reference history, DBS checks, and verification of your eligibility to work. Please note, we do not sponsor applicants without the right to work in the UK.
Retail Assistant - Brighton and Hove, BN1 9BL employer: Brighton and Hove Albion Football Club
Contact Detail:
Brighton and Hove Albion Football Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Assistant - Brighton and Hove, BN1 9BL
✨Tip Number 1
Familiarise yourself with Brighton & Hove Albion FC's values and mission. When you understand what the club stands for, you can tailor your conversations and demonstrate how your personal values align with theirs during any interactions.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully engaged with customers in previous roles. Think about specific situations where you exceeded expectations or handled pressure well, especially in a retail environment.
✨Tip Number 3
Network with current or former employees of Brighton & Hove Albion FC if possible. They can provide insights into the company culture and what it takes to succeed as a Retail Assistant, which can be invaluable during your application process.
✨Tip Number 4
Be prepared to discuss your availability and flexibility, especially regarding matchdays and busy periods. Highlighting your willingness to work during these times shows your commitment and enthusiasm for the role.
We think you need these skills to ace Retail Assistant - Brighton and Hove, BN1 9BL
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements of the Retail Assistant position. Tailor your application to highlight how your skills and experiences align with what Brighton & Hove Albion FC is looking for.
Highlight Relevant Experience: Emphasise any previous retail or customer service experience you have. Use specific examples to demonstrate how you've engaged with customers, handled pressure, and exceeded expectations in a fast-paced environment.
Showcase Your Passion: Express your enthusiasm for working in a sports retail environment. Mention your love for football or any connection you have with Brighton & Hove Albion FC, as this can help you stand out as a candidate who truly cares about the role.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Brighton and Hove Albion Football Club
✨Show Your Passion for Retail
Make sure to express your enthusiasm for retail and customer service during the interview. Share specific examples of how you've engaged with customers in the past and how you can bring that energy to the Brighton & Hove Albion FC retail team.
✨Demonstrate Your Product Knowledge
Familiarise yourself with the products sold at the American Express Stadium. Being able to discuss merchandise knowledgeably will impress the interviewers and show that you're ready to help fans find exactly what they need.
✨Emphasise Teamwork and Communication Skills
Highlight your ability to work well in a team, especially during busy matchdays. Provide examples of how you've collaborated with colleagues to enhance customer experiences and manage high-pressure situations effectively.
✨Align with Their Values
Research Brighton & Hove Albion FC's core values and be prepared to discuss how you embody these principles. Show that you understand the importance of treating people well, exceeding expectations, and making every fan's experience special.
