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- Tasks: Join our retail team to deliver top-notch service and create unforgettable experiences for fans.
- Company: Brighton & Hove Albion FC is a leading football club committed to community spirit and excellence.
- Benefits: Earn £12.60 per hour with flexible hours on matchdays and during busy periods.
- Why this job: Be part of an exciting environment, connect with fans, and contribute to a vibrant culture.
- Qualifications: Experience in fast-paced retail or customer service is essential; we want customer service superstars!
- Other info: We celebrate diversity and welcome applications from all backgrounds; safeguarding is a priority.
Role: Retail Assistant
Salary : £12.60 per hour
Hours : To work all home matchdays. Additional hours during the week and busy periods will also be available
Location: American Express Stadium, Brighton
Contract Type: Worker Agreement
Deadline Day: 28th August 2025
About Brighton & Hove Albion FC
We compete at the highest levels of football on a global stage while embracing our Sussex community spirit. At the heart of everything we do is our commitment to high performance, professional excellence, and making a positive impact.
Join Our Game-Changing Retail Team!
We\’re all about creating legendary experiences for every fan who steps into our stadium, and our passionate retail team makes it happen!
As a Retail Assistant, you\’ll be right at the heart of the action, delivering first class service, sharing your expert product knowledge, and making sure every fan leaves with exactly what they need (and maybe a little more ). From matchdays to merchandise launches, you\’ll help bring the excitement to life on the shop floor!
Your retail background
We\’re looking for customer service superstars who know how to engage, assist, and inspire every fan that walks through our doors. You will know how to connect with our customer and make them feel valued, whilst keeping cool under pressure during our busy but exciting matchdays.
If you\’ve got experience in a fast-paced retail or customer service environment, we want to hear from you!
To find out more about this role, click here to read the job description
Our values are essential to our success
Our values serve as guiding principles for how we connect with one another, our fans, partners and sponsors. As a club, we embody these values in everything we do:
Treat People Well
⚪ Exceed Expectations
Aim High. Never Give Up
⚪ Act with Integrity
Make it Special
Our commitment to EDI
We take pride in being an equal opportunity workplace that reflects the diversity of our society and the world around us. Our core values foster a strong ethical culture, enabling us to meet the needs of our diverse audience, both on and off the pitch. We welcome applications from individuals of all backgrounds, regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage or civil partnership. If you require any reasonable adjustments to support your application, please contact
Safeguarding is part of everything we do
We are committed to safeguarding and promoting the welfare of children, young people and adults at risk. We expect all colleagues and volunteers to share this commitment.
This position is UK-based and requires proof of the right to live and work in the UK. All job offers are conditional upon background checks, including a full 3-year reference history, DBS checks, and verification of your eligibility to work. Please note, we do not sponsor applicants without the right to work in the UK.
Retail Assistant employer: Brighton and Hove Albion Football Club
Contact Detail:
Brighton and Hove Albion Football Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Assistant
✨Tip Number 1
Familiarise yourself with Brighton & Hove Albion FC's values and mission. When you understand what the club stands for, you can align your responses during interviews to demonstrate how you embody those values, especially in customer service scenarios.
✨Tip Number 2
Showcase your passion for football and retail during any interactions. Whether it's in an interview or networking event, expressing genuine enthusiasm for the sport and the club can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss specific examples from your previous retail or customer service roles where you exceeded customer expectations. Highlighting these experiences will demonstrate your ability to deliver first-class service on matchdays.
✨Tip Number 4
Network with current or former employees of Brighton & Hove Albion FC if possible. They can provide valuable insights into the company culture and what it takes to succeed as a Retail Assistant, which can help you tailor your approach.
We think you need these skills to ace Retail Assistant
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Retail Assistant. Highlight your relevant experience in customer service and retail environments.
Tailor Your CV: Customise your CV to reflect your skills and experiences that align with the role. Emphasise your ability to engage with customers, work under pressure, and deliver excellent service during busy matchdays.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for retail and your understanding of Brighton & Hove Albion FC's values. Mention specific examples of how you've exceeded customer expectations in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Brighton and Hove Albion Football Club
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share specific examples from your past experiences where you went above and beyond to assist customers, especially in a retail environment.
✨Demonstrate Your Ability to Handle Pressure
Since matchdays can be hectic, it's crucial to convey how you thrive in fast-paced situations. Prepare to discuss times when you've successfully managed busy periods while maintaining a positive attitude.
✨Familiarise Yourself with the Brand
Research Brighton & Hove Albion FC and their values before the interview. Understanding the club's ethos and how it relates to customer engagement will help you align your answers with what they are looking for.
✨Prepare Questions to Ask
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and helps you gauge if the company culture aligns with your values, particularly around teamwork and community spirit.
