At a Glance
- Tasks: Deliver legendary customer service and support fan enquiries at Brighton's American Express Stadium.
- Company: Join Brighton & Hove Albion FC, a top football club with a community spirit.
- Benefits: Enjoy free meals, gym access, holiday perks, and exclusive match ticket opportunities.
- Other info: Flexible job-share options available; perfect for students or those seeking part-time work.
- Why this job: Be part of an exciting environment and make a real impact on fan experiences.
- Qualifications: Passion for customer service and excellent communication skills required.
The predicted salary is between 25000 - 30000 £ per year.
Role: Customer Service Executive
Salary: Dependent on experience
Hours: 35 hours per week (plus every matchday, time in lieu gained after 5 matches). We are open to discussing job-share opportunities - please state on your application if you would be interested.
Location: American Express Stadium, Brighton
Contract Type: Permanent
Deadline Day: 2nd June 2026
About Brighton & Hove Albion FC
We compete at the highest levels of football on a global stage while embracing our Sussex community spirit. At the heart of everything we do is our commitment to high performance, professional excellence, and making a positive impact.
Play your part in delivering an outstanding experience for our fans!
As a Customer Service Executive, you will support with processing bookings for all club commercial products including tickets, tours, parking, membership, vouchers and mascots. You’ll be the first point of contact for fan enquiries, providing exceptional support by phone, email, and webchat. You will proactively upsell our commercial products, focusing on exceeding budgets and targets. Additionally, you will take ownership of a specific area, such as Stadium Tours, Player Mascots, Supporters' Clubs, or Group Bookings.
Do you have what it takes?
We are looking for a passionate and dedicated individual who goes above and beyond to deliver an exceptional, legendary service to all our fans. You will thrive working in a busy environment (especially on matchdays!) and have excellent communication skills both written and on the telephone.
Our values are essential to our success
- Treat People Well
- Exceed Expectations
- Aim High. Never Give Up
- Act with Integrity
- Make it Special
- Be Fan Focused
How we say thank you
In appreciation for your hard work and dedication, we are pleased to offer you a range of additional benefits, including but not limited to:
- Complimentary breakfast and lunch at both sites
- 23 days holiday rising with length of service (pro rata for part time staff)
- Rewards platform, which includes access to 900+ retailers, a wellbeing centre and more!
- Enhanced family policies
- Access to a gym and padel court at our training ground
- Priority access to match tickets and access to free WSL tickets for 2026/27 season
- In-house training programme and CPD opportunities
- Exclusive discounts and benefits from our partners and local businesses
Our commitment to EDI
We take pride in being an equal opportunity workplace that reflects the diversity of our society and the world around us. Our core values foster a strong ethical culture, enabling us to meet the needs of our diverse audience, both on and off the pitch. We welcome applications from individuals of all backgrounds, regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage or civil partnership. If you require any reasonable adjustments to support your application, please contact.
Safeguarding is part of everything we do
We are committed to safeguarding and promoting the welfare of children, young people and adults at risk. We expect all colleagues and volunteers to share this commitment.
This position is UK-based and requires proof of the right to live and work in the UK. All job offers are conditional upon background checks, including a full 3-year reference history, DBS checks, and verification of your eligibility to work. Please note, we do not sponsor applicants without the right to work in the UK.
Customer Service Executive - Village Way, BN1 9BL in Gossops Green employer: Brighton and Hove Albion Football Club
Brighton & Hove Albion FC is an exceptional employer that values its employees and fosters a vibrant work culture at the American Express Stadium. With a commitment to professional excellence, we offer competitive benefits such as complimentary meals, generous holiday allowances, and access to training programmes, all while promoting a diverse and inclusive environment. Join us in delivering legendary service to our fans and enjoy unique perks like priority match ticket access and exclusive discounts from local businesses.
Contact Details:
Brighton and Hove Albion Football Club Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive - Village Way, BN1 9BL in Gossops Green
✨Tip Number 1
Get to know the club! Research Brighton & Hove Albion FC, their values, and what makes them tick. This will help you connect with the team during interviews and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your communication skills! As a Customer Service Executive, you'll be chatting with fans all day. Try role-playing common customer scenarios with friends or family to boost your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the role and the club culture. They might share valuable insights that can give you an edge in your application.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the team and ready to contribute to delivering legendary service to our fans.
We think you need these skills to ace Customer Service Executive - Village Way, BN1 9BL in Gossops Green
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer service and football shine through! We want to see how much you care about delivering legendary experiences for our fans.
Tailor Your Application:Make sure to customise your application to highlight your relevant skills and experiences. Mention specific examples of how you've exceeded expectations in previous roles, as this aligns with our values.
Be Clear and Concise:Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Remember, communication is key in this role, so show us your best written skills!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Brighton and Hove Albion Football Club
✨Know the Club Inside Out
Before your interview, do some homework on Brighton & Hove Albion FC. Familiarise yourself with their history, values, and recent achievements. This will not only show your passion for the club but also help you connect your answers to their ethos during the interview.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you delivered exceptional customer service. Think about times when you went above and beyond to exceed expectations, as this aligns perfectly with what they’re looking for in a Customer Service Executive.
✨Practice Active Listening
During the interview, demonstrate your excellent communication skills by actively listening to the interviewer. Nod, maintain eye contact, and ask follow-up questions. This shows that you’re engaged and genuinely interested in the conversation, which is crucial for a role focused on fan interaction.
✨Be Ready to Upsell
Since the role involves upselling commercial products, prepare to discuss how you would approach this. Think of creative ways to promote tickets, tours, or memberships. You might even want to role-play a scenario where you upsell a product to a fan, showcasing your enthusiasm and sales skills.
