At a Glance
- Tasks: Create unforgettable matchday experiences and deliver top-notch customer service.
- Company: Join Brighton & Hove Albion FC, a leading football club with community spirit.
- Benefits: Earn £13.45 per hour with flexible hours on matchdays and busy periods.
- Other info: Diverse and inclusive workplace with opportunities for personal growth.
- Why this job: Be part of the excitement and connect with passionate fans every matchday.
- Qualifications: Experience in fast-paced retail or customer service is a plus.
The predicted salary is between 27800 - 27800 £ per year.
Role: Retail Assistant
Salary: £13.45 per hour
Hours: To work all home matchdays for the 2026/27 season. Additional hours during the week and busy periods will also be available.
Location: American Express Stadium, Brighton
Contract Type: Worker Agreement
Deadline Day: 12th April 2026
Interviews: w/c 20th April and w/c 27th April
About Brighton & Hove Albion FC: We compete at the highest levels of football on a global stage while embracing our Sussex community spirit. At the heart of everything we do is our commitment to high performance, professional excellence, and making a positive impact.
Join Our Game-Changing Retail Team! Step into the heart of matchday action, where you will play a key role in creating unforgettable experiences for our fans. As a retail assistant, you will be at the forefront of delivering outstanding customer service, responding to public enquiries and offering expert advice on our products. You will also get involved in shirt printing - helping fans personalise their kit and making their day just that bit more special.
We are seeking candidates who can commit to working every home matchday throughout the 2026/27 season, with matchdays taking place on weekends and during the evenings.
Do you have what it takes? We’re looking for customer service superstars who know how to engage, assist, and inspire every fan that walks through our doors. You will know how to connect with our customer and make them feel valued, whilst keeping cool under pressure during our busy but exciting matchdays. If you’ve got experience in a fast-paced retail or customer service environment, we want to hear from you!
Our values are essential to our success:
- Treat People Well
- Exceed Expectations
- Aim High. Never Give Up
- Act with Integrity
- Make it Special
- Be Fan Focused
Our commitment to EDI: We take pride in being an equal opportunity workplace that reflects the diversity of our society and the world around us. Our core values foster a strong ethical culture, enabling us to meet the needs of our diverse audience, both on and off the pitch. We welcome applications from individuals of all backgrounds, regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage or civil partnership. If you require any reasonable adjustments to support your application, please contact.
Safeguarding is part of everything we do: We are committed to safeguarding and promoting the welfare of children, young people and adults at risk. We expect all colleagues and volunteers to share this commitment.
This position is UK-based and requires proof of the right to live and work in the UK. All job offers are conditional upon background checks, including a full 3-year reference history, DBS checks, and verification of your eligibility to work. Please note, we do not sponsor applicants without the right to work in the UK.
Retail Assistant - Village Way, BN1 9BL in Ditchling employer: Brighton and Hove Albion Football Club
Brighton & Hove Albion FC is an exceptional employer that champions a vibrant work culture, where every team member plays a vital role in creating memorable matchday experiences for our fans. With a commitment to professional excellence and community spirit, we offer flexible working hours, competitive pay, and opportunities for personal growth within a diverse and inclusive environment. Join us at the American Express Stadium, where your contributions will be valued and celebrated as part of our game-changing retail team.
Contact Details:
Brighton and Hove Albion Football Club Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Retail Assistant - Village Way, BN1 9BL in Ditchling
✨Get in Early for Seasonal Opportunities
Retail is all about timing, so keep an eye out for those early seasonal hiring windows. Many shops start ramping up their staff as early as September for the festive rush. Put yourself out there by visiting your favourite stores and chatting with managers about possible openings. You might just land a spot before they even hit the online job boards!
✨Show Off Your Sales Skills
In retail, personality goes a long way! When you're chatting with potential employers, showcase your past customer service experiences and your ability to handle busy floors. If you’ve got experience in sales or dealing with customers, make it a key part of your pitch. Think of it as your secret weapon to landing that seasonal gig!
✨Engage with Local Retail Communities
Get involved in local retail job fairs and community events! Many retailers will host hiring sessions during peak seasons, and these are perfect opportunities to meet company representatives face-to-face. Plus, you’ll start building connections that can help you land future roles. So, grab your best outfit and get out there!
✨Leverage Social Media for Retail Roles
Don’t underestimate the power of social media in your job hunt! Follow your local retailers and engage with their posts—like, comment, or share your favourite items. Companies often announce openings on their social platforms first, so being active can give you a leg up. Remember to mention any relevant retail experience you have in your interactions!
We think you need these skills to ace Retail Assistant - Village Way, BN1 9BL in Ditchling
Some tips for your application 🫡
Show Your Passion for Retail:In your application, let your love for retail shine through! We want to see your enthusiasm and any previous retail experiences that make you the perfect fit for the Retail Assistant - Village Way, BN1 9BL position at Brighton and Hove Albion Football Club. Whether it's a past role or a memorable shopping experience that sparked your interest, share those moments!
Highlight Your Customer Service Skills:Customer service is at the heart of retail, especially in a seasonal role like this. Make sure to include specific examples of how you've dealt with customers in the past, resolved issues, or gone above and beyond to make someone’s day. This will show us that you're ready to tackle the bustling holiday season!
Flexibility is Key:For a seasonal role, flexible availability is really important. Mention your availability in your cover letter—highlighting that you're ready to jump in when needed, including during peak times. This can set you apart from other candidates who may have less availability!
Keep It Concise and Relevant:Seasonal roles attract a lot of applicants, so keep your CV sharp and focused. Use bullet points to break down your previous retail experiences and skills so we can quickly see why you'd be a great fit for the Retail Assistant - Village Way, BN1 9BL at Brighton and Hove Albion Football Club. Remember, quality over quantity!
How to prepare for a job interview at Brighton and Hove Albion Football Club
✨Know Your Products
Brush up on the products or brands that Brighton and Hove Albion Football Club sells. Customers will be looking for advice, and demonstrating your product knowledge can really make you stand out during the interview. Think about how you can engage with their merchandise and show real enthusiasm for the items they'll be selling this season.
✨Prepare for Scenario-Based Questions
In retail, you'll often face situation-based questions like, 'How would you handle an upset customer?' or 'What would you do if stock runs out during a busy sale?'. Think of specific examples from your experience or past roles to showcase your problem-solving skills and customer service approach.
✨Highlight Your Flexibility
Since this is a seasonal role, Brighton and Hove Albion Football Club is likely looking for someone who can adapt easily. Be ready to discuss your availability and willingness to work various shifts, especially during peak hours. Showing you're a team player who can jump in where needed will make a great impression!
✨Bring a Can-Do Attitude
As a seasonal employee, you'll be part of a fast-paced environment. Expressing your eagerness to learn and take on new tasks can set you apart. Share any experiences where you've tackled challenges head-on or picked up new skills quickly, making it clear that you're ready for whatever comes your way at Brighton and Hove Albion Football Club.
