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- Tasks: Create unforgettable matchday experiences and deliver top-notch customer service.
- Company: Join Brighton & Hove Albion FC, a leading football club with community spirit.
- Benefits: Earn £13.45 per hour with flexible hours on matchdays and busy periods.
- Why this job: Be part of the excitement and connect with passionate fans every matchday.
- Qualifications: Experience in retail or customer service and a passion for engaging with people.
- Other info: Opportunity to grow in a dynamic environment while supporting your local team.
The predicted salary is between 13 - 13 £ per hour.
Role: Retail Assistant
Salary: £13.45 per hour
Hours: To work all home matchdays for the 2026/27 season. Additional hours during the week and busy periods will also be available.
Location: American Express Stadium, Brighton
Contract Type: Worker Agreement
Deadline Day: 12th April 2026
Interviews: w/c 20th April and w/c 27th April
About Brighton & Hove Albion FC: We compete at the highest levels of football on a global stage while embracing our Sussex community spirit. At the heart of everything we do is our commitment to high performance, professional excellence, and making a positive impact.
Join Our Game-Changing Retail Team! Step into the heart of matchday action, where you will play a key role in creating unforgettable experiences for our fans. As a retail assistant, you will be at the forefront of delivering outstanding customer service, responding to public enquiries and offering expert advice on our products. You will also get involved in shirt printing - helping fans personalise their kit and making their day just that bit more special.
We are seeking candidates who can commit to working every home matchday throughout the 2026/27 season, with matchdays taking place on weekends and during the evenings.
Do you have what it takes? We’re looking for customer service superstars who know how to engage, assist, and inspire every fan that walks through our doors. You will know how to connect with our customer and make them feel valued, whilst keeping cool under pressure during our busy but exciting matchdays. If you’ve got experience in a fast-paced retail or customer service environment, we want to hear from you!
Our values are essential to our success:
- Treat People Well
- Exceed Expectations
- Aim High. Never Give Up
- Act with Integrity
- Make it Special
- Be Fan Focused
Our commitment to EDI: We take pride in being an equal opportunity workplace that reflects the diversity of our society and the world around us. Our core values foster a strong ethical culture, enabling us to meet the needs of our diverse audience, both on and off the pitch. We welcome applications from individuals of all backgrounds, regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage or civil partnership. If you require any reasonable adjustments to support your application, please contact.
Safeguarding is part of everything we do: We are committed to safeguarding and promoting the welfare of children, young people and adults at risk. We expect all colleagues and volunteers to share this commitment.
This position is UK-based and requires proof of the right to live and work in the UK. All job offers are conditional upon background checks, including a full 3-year reference history, DBS checks, and verification of your eligibility to work. Please note, we do not sponsor applicants without the right to work in the UK.
Retail Assistant - Village Way, BN1 9BL in Clayton employer: Brighton and Hove Albion Football Club
Contact Detail:
Brighton and Hove Albion Football Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Assistant - Village Way, BN1 9BL in Clayton
✨Tip Number 1
Get to know the Brighton & Hove Albion FC vibe! Familiarise yourself with the club's values and mission. When you show genuine enthusiasm for the team and its community spirit, it’ll shine through in your conversations during interviews.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face on matchdays and how you'd handle them. Being able to demonstrate your ability to engage and assist fans will set you apart from the crowd.
✨Tip Number 3
Network like a pro! Connect with current or former retail assistants at the club or similar venues. They can provide insider tips and maybe even give you a heads-up about what to expect during the interview process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our game-changing retail team. Don’t miss out on this opportunity!
We think you need these skills to ace Retail Assistant - Village Way, BN1 9BL in Clayton
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for football and customer service shine through. We want to see how much you care about creating amazing experiences for our fans!
Tailor Your CV: Make sure your CV highlights relevant experience in retail or customer service. We love seeing how you've exceeded expectations in past roles, so don’t hold back on those achievements!
Be Yourself: We’re looking for genuine people who can connect with our fans. Use your own voice in your application – it helps us get to know the real you and how you’ll fit into our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Brighton and Hove Albion Football Club
✨Know Your Stuff
Familiarise yourself with Brighton & Hove Albion FC and their values. Understand what makes them tick, especially their commitment to customer service and community spirit. This will help you connect your answers to their ethos during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve gone above and beyond for customers. Think about how you can demonstrate your ability to engage and inspire fans, especially in a fast-paced environment like matchdays.
✨Practice Under Pressure
Since matchdays can get hectic, simulate a busy retail environment with friends or family. Practice handling multiple enquiries at once while maintaining a friendly demeanour. This will help you feel more confident when discussing how you handle pressure.
✨Ask Thoughtful Questions
Prepare some questions that show your interest in the role and the team. For instance, ask about the training provided for new staff or how they ensure a positive experience for fans. This shows you’re genuinely interested and ready to contribute.