At a Glance
- Tasks: Deliver exceptional customer service to fans on match days and process bookings.
- Company: Join Brighton & Hove Albion FC, a top football club with community spirit.
- Benefits: Earn £13.50 per hour while enjoying the excitement of live football.
- Other info: Work all 19 home games for the 2026/27 season at the American Express Stadium.
- Why this job: Be part of an award-winning team and create unforgettable matchday experiences.
- Qualifications: Experience in customer service or sales and ability to work under pressure.
The predicted salary is between 27360 - 36480 £ per year.
Role: Matchday Supporter Services Assistant
Salary: £13.50 per hour
Hours: To work all home games for the 2026/27 season
Location: American Express Stadium, Brighton
Contract Type: Worker Agreement
Deadline Day: 6th May 2026
Interviews: Monday 18th May 2026
About Brighton & Hove Albion FC: We compete at the highest levels of football on a global stage while embracing our Sussex community spirit. At the heart of everything we do is our commitment to high performance, professional excellence, and making a positive impact.
Join our award-winning customer service team for the 2026/27 season! Come and be a part of the team that delivers exceptional customer service to our fans on match days. You will play a key part in ensuring our fans have an unforgettable matchday experience, from processing bookings on the phone to serving fans at our ticket booths.
We are looking for candidates who can work all 19 home Premier League home games, including any additional cup games. Due to the nature of the role, you may miss the start of the match – please be aware of this if you are currently a season ticket holder.
Your customer service background: Do you thrive in a fast-paced customer service environment? Are you passionate about delivering outstanding support to our fans? Then we want to hear from you! Our ideal candidate will have experience working in a customer service or sales environment. You will thrive in this role if you can work calmly under pressure and have good problem-solving skills.
Our values are essential to our success: Our values serve as guiding principles for how we connect with one another, our fans, partners and sponsors. As a club, we embody these values in everything we do:
- Treat People Well
- Exceed Expectations
- Aim High. Never Give Up
- Act with Integrity
- Make it Special
- Be Fan Focused
Our commitment to EDI: We take pride in being an equal opportunity workplace that reflects the diversity of our society and the world around us. Our core values foster a strong ethical culture, enabling us to meet the needs of our diverse audience, both on and off the pitch. We welcome applications from individuals of all backgrounds, regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage or civil partnership. If you require any reasonable adjustments to support your application, please contact us.
Safeguarding is part of everything we do: We are committed to safeguarding and promoting the welfare of children, young people and adults at risk. We expect all colleagues and volunteers to share this commitment.
This position is UK-based and requires proof of the right to live and work in the UK. All job offers are conditional upon background checks, including a full 3-year reference history, DBS checks, and verification of your eligibility to work. Please note, we do not sponsor applicants without the right to work in the UK.
Matchday Supporter Services Assistant - Village Way, BN1 9BL in Clayton employer: Brighton and Hove Albion Football Club
Brighton & Hove Albion FC is an exceptional employer that values its employees and fosters a vibrant work culture centred around community spirit and high performance. As a Matchday Supporter Services Assistant, you will be part of an award-winning customer service team, ensuring fans have an unforgettable experience at the American Express Stadium. With a commitment to diversity and inclusion, along with opportunities for personal growth, this role offers a meaningful way to contribute to the club's success while enjoying the excitement of Premier League football.
Contact Details:
Brighton and Hove Albion Football Club Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Matchday Supporter Services Assistant - Village Way, BN1 9BL in Clayton
✨Tip Number 1
Get to know the club! Research Brighton & Hove Albion FC, their values, and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to solve problems or handle difficult fans. Role-playing these situations can really boost your confidence for the big day.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips about the role and the club culture, which can be super helpful during your interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our award-winning customer service team for the upcoming season!
We think you need these skills to ace Matchday Supporter Services Assistant - Village Way, BN1 9BL in Clayton
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer service and football shine through. We want to see that you’re genuinely excited about the role and ready to make matchdays special for our fans!
Tailor Your Experience:Make sure to highlight any relevant experience in customer service or sales. We’re looking for candidates who can thrive under pressure, so share examples of how you've handled challenging situations in the past.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the Matchday Supporter Services Assistant role.
Apply Through Our Website:Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Brighton and Hove Albion Football Club
✨Know the Club Inside Out
Before your interview, make sure you research Brighton & Hove Albion FC thoroughly. Understand their values, recent performances, and community initiatives. This will not only show your passion for the club but also help you align your answers with their ethos.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you've excelled in customer service. Think about times when you went above and beyond to help a customer or resolved a tricky situation. This will demonstrate your ability to thrive in a fast-paced environment.
✨Practice Problem-Solving Scenarios
Since the role requires good problem-solving skills, think of potential scenarios you might face on match days. Practice how you would handle issues like ticketing problems or fan complaints. This will help you articulate your thought process during the interview.
✨Emphasise Teamwork and Integrity
Brighton & Hove Albion FC values teamwork and integrity highly. Be ready to discuss how you work well in a team and share examples that highlight your commitment to treating people well and exceeding expectations. This will resonate with the interviewers.
