At a Glance
- Tasks: Deliver legendary customer service and support fan enquiries at Brighton's American Express Stadium.
- Company: Join Brighton & Hove Albion FC, a top football club with a community spirit.
- Benefits: Enjoy free meals, gym access, holiday perks, and exclusive match ticket opportunities.
- Other info: Flexible job-share options available; perfect for students or those seeking part-time work.
- Why this job: Be part of an exciting environment and make a real impact on fan experiences.
- Qualifications: Passion for customer service and excellent communication skills required.
The predicted salary is between 24000 - 30000 € per year.
Role: Customer Service Executive
Salary: Dependent on experience
Hours: 35 hours per week (plus every matchday, time in lieu gained after 5 matches). We are open to discussing job-share opportunities - please state on your application if you would be interested.
Location: American Express Stadium, Brighton
Contract Type: Permanent
Deadline Day: 2nd June 2026
About Brighton & Hove Albion FC
We compete at the highest levels of football on a global stage while embracing our Sussex community spirit. At the heart of everything we do is our commitment to high performance, professional excellence, and making a positive impact.
Play your part in delivering an outstanding experience for our fans!
As a Customer Service Executive, you will support with processing bookings for all club commercial products including tickets, tours, parking, membership, vouchers and mascots. You’ll be the first point of contact for fan enquiries, providing exceptional support by phone, email, and webchat. You will proactively upsell our commercial products, focusing on exceeding budgets and targets. Additionally, you will take ownership of a specific area, such as Stadium Tours, Player Mascots, Supporters' Clubs, or Group Bookings.
Do you have what it takes?
We are looking for a passionate and dedicated individual who goes above and beyond to deliver an exceptional, legendary service to all our fans. You will thrive working in a busy environment (especially on matchdays!) and have excellent communication skills both written and on the telephone.
Our values are essential to our success
- Treat People Well
- Exceed Expectations
- Aim High. Never Give Up
- Act with Integrity
- Make it Special
- Be Fan Focused
How we say thank you
In appreciation for your hard work and dedication, we are pleased to offer you a range of additional benefits, including but not limited to:
- Complimentary breakfast and lunch at both sites
- 23 days holiday rising with length of service (pro rata for part time staff)
- Rewards platform, which includes access to 900+ retailers, a wellbeing centre and more!
- Enhanced family policies
- Access to a gym and padel court at our training ground
- Priority access to match tickets and access to free WSL tickets for 2026/27 season
- In-house training programme and CPD opportunities
- Exclusive discounts and benefits from our partners and local businesses
Our commitment to EDI
We take pride in being an equal opportunity workplace that reflects the diversity of our society and the world around us. Our core values foster a strong ethical culture, enabling us to meet the needs of our diverse audience, both on and off the pitch. We welcome applications from individuals of all backgrounds, regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage or civil partnership. If you require any reasonable adjustments to support your application, please contact.
Safeguarding is part of everything we do
We are committed to safeguarding and promoting the welfare of children, young people and adults at risk. We expect all colleagues and volunteers to share this commitment.
This position is UK-based and requires proof of the right to live and work in the UK. All job offers are conditional upon background checks, including a full 3-year reference history, DBS checks, and verification of your eligibility to work. Please note, we do not sponsor applicants without the right to work in the UK.
Customer Service Executive - Village Way, BN1 9BL in Clayton employer: Brighton and Hove Albion Football Club
Brighton & Hove Albion FC is an exceptional employer that prioritises a vibrant work culture and the well-being of its staff. Located at the iconic American Express Stadium, employees enjoy benefits such as complimentary meals, generous holiday allowances, and access to exclusive training programmes, all while contributing to a community-focused environment that values integrity and excellence. With opportunities for personal growth and a commitment to diversity, working here means being part of a passionate team dedicated to delivering legendary experiences for fans.
Contact Detail:
Brighton and Hove Albion Football Club Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive - Village Way, BN1 9BL in Clayton
✨Tip Number 1
Get to know the club! Research Brighton & Hove Albion FC, their values, and what makes them tick. This will help you connect with the team during interviews and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your communication skills! As a Customer Service Executive, you'll be chatting with fans all day. Try role-playing common customer scenarios with friends or family to boost your confidence and refine your responses.
✨Tip Number 3
Show off your passion for football! Whether it's sharing your favourite matchday memories or discussing your favourite players, let your enthusiasm shine through. It’ll make you stand out as someone who truly cares about the sport and the fans.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the team. Don’t forget to highlight your relevant experience and how you can contribute to delivering legendary service!
We think you need these skills to ace Customer Service Executive - Village Way, BN1 9BL in Clayton
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer service and football shine through! We want to see how much you care about delivering legendary experiences for our fans.
Tailor Your Application:Make sure to customise your application to highlight relevant experience and skills that match the role. Mention specific examples of how you've exceeded expectations in previous jobs – we love to see that!
Be Clear and Concise:Keep your writing clear and to the point. Use simple language and avoid jargon. We appreciate a well-structured application that’s easy to read, so make it flow nicely!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Brighton and Hove Albion Football Club
✨Know Your Stuff
Before the interview, make sure you’re familiar with Brighton & Hove Albion FC and their values. Understand what it means to deliver exceptional customer service in a sports environment. This will help you answer questions confidently and show your passion for the role.
✨Showcase Your Communication Skills
As a Customer Service Executive, communication is key. Practice articulating your thoughts clearly and concisely. You might even want to prepare examples of how you've handled customer inquiries or complaints in the past, especially over the phone or via email.
✨Demonstrate Your Fan Focus
Think about how you can go above and beyond for fans. Prepare to discuss specific instances where you’ve exceeded expectations in customer service. This will highlight your dedication to making every fan's experience special, which aligns perfectly with the club’s values.
✨Be Ready for Matchday Scenarios
Since this role involves busy matchdays, be prepared to discuss how you would handle high-pressure situations. Think of examples from previous jobs where you thrived in a fast-paced environment, and be ready to share how you’d manage multiple tasks while keeping a positive attitude.
