At a Glance
- Tasks: Create unforgettable matchday experiences for guests at the American Express Stadium.
- Company: Join Brighton & Hove Albion FC, a top football club with a community spirit.
- Benefits: Earn £15.45 per hour and enjoy flexible hours on matchdays.
- Other info: Embrace diversity and be part of a supportive, inclusive workplace.
- Why this job: Be part of an exciting team that enhances the atmosphere of live football.
- Qualifications: Customer service experience and excellent communication skills are essential.
The predicted salary is between 15.45 - 15.45 £ per hour.
Salary: £15.45 per hour
Hours: To be available to work the majority of home matchdays for the 2026/27 season. Average 4 hours per shift
Location: American Express Stadium, Brighton
Contract Type: Worker Agreement
Deadline Day: 11th August 2026
About Brighton & Hove Albion FC
We compete at the highest levels of football on a global stage while embracing our Sussex community spirit. At the heart of everything we do is our commitment to high performance, professional excellence, and making a positive impact.
Be a part of enhancing matchdays - create memorable moments for members and guests! As part of the Guest Experience team, you will be situated amongst our premium lounges and restaurants and will assist the 1901 club team in their matchday operations. You will provide a warm welcome to our members, sponsors, and guests upon arrival, and ensure they are directed to the correct area. You will engage with our members to enhance their experience, supporting with any requests and inquiries.
We are looking for candidates who are able to work the majority of matchdays, so you will need to be flexible to be able to work evenings and weekends.
About you
You should be an excellent communicator, comfortable starting conversations with guests - whether that means offering a warm greeting or engaging in a longer discussion. Prior experience in customer service is required, along with the ability to consistently show professionalism in all interactions. We are looking for someone who will bring passion, positivity, and warmth, to ensure every matchday is one to remember.
Our values are essential to our success. Our values serve as guiding principles for how we connect with one another, our fans, partners, and sponsors. As a club, we embody these values in everything we do:
- Treat People Well
- Exceed Expectations
- Aim High. Never Give Up
- Act with Integrity
- Make it Special
- Be Fan Focused
Our commitment to EDI
We take pride in being an equal opportunity workplace that reflects the diversity of our society and the world around us. Our core values foster a strong ethical culture, enabling us to meet the needs of our diverse audience, both on and off the pitch. We welcome applications from individuals of all backgrounds, regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage or civil partnership. If you require any reasonable adjustments to support your application, please contact.
Safeguarding is part of everything we do. We are committed to safeguarding and promoting the welfare of children, young people, and adults at risk. We expect all colleagues and volunteers to share this commitment.
This position is UK-based and requires proof of the right to live and work in the UK. All job offers are conditional upon background checks, including a full 3-year reference history, DBS checks, and verification of your eligibility to work. Please note, we do not sponsor applicants without the right to work in the UK.
Guest Experience Team - Village Way, BN1 9BL in Burgess Hill employer: Brighton and Hove Albion Football Club
Brighton & Hove Albion FC is an exceptional employer for those passionate about football and community engagement. Located at the American Express Elite Football Performance Centre, our work culture fosters inclusivity and personal growth, offering unique opportunities to develop coaching skills while contributing to the development of young talent in a supportive environment. Join us to be part of a team that values high performance and professional excellence, all while making a positive impact in the local community.
Contact Details:
Brighton and Hove Albion Football Club Recruitment Team
