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- Tasks: Deliver exceptional customer service to fans on match days and process bookings.
- Company: Join Brighton & Hove Albion FC, a top football club with a community spirit.
- Benefits: Earn £13.50 per hour while enjoying a vibrant matchday atmosphere.
- Why this job: Be part of an award-winning team and create unforgettable experiences for fans.
- Qualifications: Experience in customer service or sales, with strong problem-solving skills.
- Other info: Work all 19 home games and enjoy a dynamic, fast-paced environment.
The predicted salary is between 27360 - 27360 £ per year.
Salary: £13.50 per hour
Hours: To work all home games for the 2026/27 season
Location: American Express Stadium, Brighton
Contract Type: Worker Agreement
Deadline Day: 6th May 2026
Interviews: Monday 18th May 2026
About Brighton & Hove Albion FC
We compete at the highest levels of football on a global stage while embracing our Sussex community spirit. At the heart of everything we do is our commitment to high performance, professional excellence, and making a positive impact.
Join our award-winning customer service team for the 2026/27 season! Come and be a part of the team that delivers exceptional customer service to our fans on match days. You will play a key part in ensuring our fans have an unforgettable matchday experience, from processing bookings on the phone to serving fans at our ticket booths.
We are looking for candidates who can work all 19 home Premier League home games, including any additional cup games. Due to the nature of the role, you may miss the start of the match; please be aware of this if you are currently a season ticket holder.
Your customer service background
Do you thrive in a fast-paced customer service environment? Are you passionate about delivering outstanding support to our fans? Then we want to hear from you! Our ideal candidate will have experience working in a customer service or sales environment. You will thrive in this role if you can work calmly under pressure and have good problem-solving skills.
Our values are essential to our success
- Treat People Well
- Exceed Expectations
- Aim High. Never Give Up
- Act with Integrity
- Make it Special
- Be Fan Focused
Our commitment to EDI
We take pride in being an equal opportunity workplace that reflects the diversity of our society and the world around us. Our core values foster a strong ethical culture, enabling us to meet the needs of our diverse audience, both on and off the pitch. We welcome applications from individuals of all backgrounds, regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage or civil partnership. If you require any reasonable adjustments to support your application, please contact the team.
Safeguarding is part of everything we do
We are committed to safeguarding and promoting the welfare of children, young people and adults at risk. We expect all colleagues and volunteers to share this commitment.
This position is UK-based and requires proof of the right to live and work in the UK. All job offers are conditional upon background checks, including a full 3-year reference history, DBS checks, and verification of your eligibility to work. Please note, we do not sponsor applicants without the right to work in the UK.
Matchday Supporter Services Assistant in Brighton employer: Brighton and Hove Albion Football Club
Contact Detail:
Brighton and Hove Albion Football Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Matchday Supporter Services Assistant in Brighton
✨Tip Number 1
Get to know the club! Research Brighton & Hove Albion FC, their values, and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve gone above and beyond for a customer. Be ready to share these stories during your interview to demonstrate how you embody the club's values.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insider tips about the role and the club culture, which can give you an edge in your application.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team and ready to contribute to an unforgettable matchday experience.
We think you need these skills to ace Matchday Supporter Services Assistant in Brighton
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know why you love working in customer service. Share any experiences where you've gone above and beyond to help someone out. We want to see that spark!
Tailor Your Application: Make sure to customise your application to match the role of Matchday Supporter Services Assistant. Highlight your relevant skills and experiences that align with our values, like being fan-focused and exceeding expectations.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Brighton and Hove Albion Football Club
✨Know the Club's Values
Before your interview, take some time to familiarise yourself with Brighton & Hove Albion FC's core values. Understanding how they treat people, aim high, and focus on fans will help you align your answers with what they’re looking for.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you’ve excelled in customer service. Highlight situations where you’ve gone above and beyond to exceed expectations, especially in fast-paced environments.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills under pressure. Think of scenarios where you had to handle difficult customers or unexpected challenges, and be ready to explain how you resolved them effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, what a typical matchday looks like, or how they measure success in this role. This shows your genuine interest in being part of their community.