At a Glance
- Tasks: Join our team to create unforgettable matchday experiences for fans at the stadium.
- Company: Brighton & Hove Albion FC, a vibrant football club with a passion for customer service.
- Benefits: Earn £13.50 per hour and enjoy a fun, energetic work environment during home games.
- Other info: Flexible hours tied to home games, perfect for students looking for part-time work.
- Why this job: Be part of the excitement and make every matchday special for fellow fans.
- Qualifications: Customer service or sales experience, calm under pressure, and great problem-solving skills.
The predicted salary is between 13.5 - 13.5 £ per hour.
Brighton & Hove Albion FC is seeking people to join the customer service team for the 2026/27 season.
The role involves handling bookings by phone and at our ticket booths, and ensuring a memorable matchday experience for fans at the American Express Stadium in Brighton.
The ideal candidate has experience in customer service or sales, works calmly under pressure, and possesses strong problem-solving skills.
Work is tied to all home games, with salary of £13.50 per hour and a worker agreement.
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Matchday Fan Services Assistant - Home Games in Brighton employer: Brighton and Hove Albion Football Club
Brighton & Hove Albion FC is an exceptional employer for those passionate about football and community engagement. Located at the American Express Elite Football Performance Centre, our work culture fosters inclusivity and personal growth, offering unique opportunities to develop coaching skills while contributing to the development of young talent in a supportive environment. Join us to be part of a team that values high performance and professional excellence, all while making a positive impact in the local community.
Contact Details:
Brighton and Hove Albion Football Club Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Matchday Fan Services Assistant - Home Games in Brighton
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Brighton and Hove Albion Football Club and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Brighton and Hove Albion Football Club and let us see your personality shine through!
We think you need these skills to ace Matchday Fan Services Assistant - Home Games in Brighton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Brighton and Hove Albion Football Club.
Get Familiar with Our Brand:Before applying, take some time to learn about Brighton and Hove Albion Football Club and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Brighton and Hove Albion Football Club
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Brighton and Hove Albion Football Club.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Brighton and Hove Albion Football Club will surely appreciate.
