At a Glance
- Tasks: Be the friendly face of Brighton & Hove Albion FC on matchdays, helping fans with enquiries.
- Company: Join a top football club that values community spirit and high performance.
- Benefits: Earn £13.45 per hour while enjoying a vibrant matchday atmosphere.
- Other info: Work all home matches and enjoy a dynamic, inclusive environment.
- Why this job: Make a real difference in fans' experiences and be part of exciting matchdays.
- Qualifications: A passion for customer service and excellent communication skills are essential.
The predicted salary is between 13.45 - 13.45 £ per hour.
Salary: £13.45 per hour
Hours: To work all home matches for the 26/27 season
Location: American Express Stadium, Brighton, BN1 9BL
Contract Type: Worker Agreement
Deadline Day: 1st July 2026
About Brighton & Hove Albion FC
We compete at the highest levels of football on a global stage while embracing our Sussex community spirit. At the heart of everything we do is our commitment to high performance, professional excellence, and making a positive impact.
Help us deliver exceptional matchdays to our loyal fans
As a member of the Here to Help team, you will be the face of the club on matchdays. Your role is to provide an exceptional, welcoming, and smooth experience for all supporters and visitors from the moment they arrive at the stadium. You will deal with general enquiries from customers relating to matchday and ticketing. You will be based outside the stadium on matchdays, so bring your smile, your energy and your best all-weather spirit!
Your customer service background
We are looking for people who genuinely love helping others and know how to deliver standout customer service. You will be an excellent communicator who champions our Team Brighton values at all times.
We have 19 home Premier League games each season and some additional cup games and friendlies. Applicants must be available to work on all home match days. Due to the nature of this role, it is not suitable for a season ticket holder because the working hours are through to the final whistle.
Our values are essential to our success
Our values serve as guiding principles for how we connect with one another, our fans, partners and sponsors. As a club, we embody these values in everything we do:
- Treat People Well
- Exceed Expectations
- Aim High. Never Give Up
- Act with Integrity
- Make it Special
- Be Fan Focused
Our commitment to EDI
We take pride in being an equal opportunity workplace that reflects the diversity of our society and the world around us. Our core values foster a strong ethical culture, enabling us to meet the needs of our diverse audience, both on and off the pitch. We welcome applications from individuals of all backgrounds, regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage or civil partnership. If you require any reasonable adjustments to support your application, please contact the team.
Safeguarding is part of everything we do
We are committed to safeguarding and promoting the welfare of children, young people and adults at risk. We expect all colleagues and volunteers to share this commitment.
This position is UK-based and requires proof of the right to live and work in the UK. All job offers are conditional upon background checks, including a full 3-year reference history, DBS checks, and verification of your eligibility to work. Please note, we do not sponsor applicants without the right to work in the UK.
Here to Help Assistant in Brighton employer: Brighton and Hove Albion Football Club
Brighton & Hove Albion FC is an exceptional employer that values its community and prioritises a welcoming atmosphere for both staff and fans. Working at the American Express Stadium offers a unique opportunity to be part of a passionate team dedicated to delivering outstanding matchday experiences, while also benefiting from a culture that promotes personal growth, inclusivity, and a commitment to excellence. Join us in making every matchday special and impactful!
Contact Details:
Brighton and Hove Albion Football Club Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Here to Help Assistant in Brighton
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Brighton and Hove Albion Football Club and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Brighton and Hove Albion Football Club and let us see your personality shine through!
We think you need these skills to ace Here to Help Assistant in Brighton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Brighton and Hove Albion Football Club.
Get Familiar with Our Brand:Before applying, take some time to learn about Brighton and Hove Albion Football Club and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Brighton and Hove Albion Football Club
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Brighton and Hove Albion Football Club.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Brighton and Hove Albion Football Club will surely appreciate.
