At a Glance
- Tasks: Deliver legendary customer service and support fans with bookings and enquiries.
- Company: Join Brighton & Hove Albion FC, a top football club with a community spirit.
- Benefits: Enjoy free meals, holiday perks, gym access, and exclusive match ticket opportunities.
- Other info: Flexible job-share options available; we value diversity and inclusion.
- Why this job: Be part of an exciting environment and make a real impact on fan experiences.
- Qualifications: Passion for customer service and excellent communication skills required.
The predicted salary is between 25000 - 30000 € per year.
Salary: Dependent on experience
Hours: 35 hours per week (plus every matchday, time in lieu gained after 5 matches). We are open to discussing job-share opportunities - please state on your application if you would be interested.
Location: American Express Stadium, Brighton, BN1 9BL
Contract Type: Permanent
Deadline Day: 2nd June 2026
About Brighton & Hove Albion FC
We compete at the highest levels of football on a global stage while embracing our Sussex community spirit. At the heart of everything we do is our commitment to high performance, professional excellence, and making a positive impact.
As a Customer Service Executive, you will support with processing bookings for all club commercial products including tickets, tours, parking, membership, vouchers and mascots. You will be the first point of contact for fan enquiries, providing exceptional support by phone, email, and webchat. You will proactively upsell our commercial products, focusing on exceeding budgets and targets. Additionally, you will take ownership of a specific area, such as Stadium Tours, Player Mascots, Supporters' Clubs, or Group Bookings.
We are looking for a passionate and dedicated individual who goes above and beyond to deliver an exceptional, legendary service to all our fans. You will thrive working in a busy environment (especially on matchdays!) and have excellent communication skills both written and on the telephone.
Our values serve as guiding principles for how we connect with one another, our fans, partners and sponsors. As a club, we embody these values in everything we do:
- Treat People Well
- Exceed Expectations
- Aim High. Never Give Up
- Act with Integrity
- Make it Special
- Be Fan Focused
In appreciation for your hard work and dedication, we are pleased to offer you a range of additional benefits, including but not limited to:
- Complimentary breakfast and lunch at both sites
- 23 days holiday rising with length of service (pro rata for part time staff)
- Rewards platform, which includes access to 900+ retailers, a wellbeing centre and more!
- Enhanced family policies
- Access to a gym and padel court at our training ground
- Priority access to match tickets and access to free WSL tickets for 2026/27 season
- In-house training programme and CPD opportunities
- Exclusive discounts and benefits from our partners and local businesses
We take pride in being an equal opportunity workplace that reflects the diversity of our society and the world around us. Our core values foster a strong ethical culture, enabling us to meet the needs of our diverse audience, both on and off the pitch. We welcome applications from individuals of all backgrounds, regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage or civil partnership. If you require any reasonable adjustments to support your application, please contact the team.
We are committed to safeguarding and promoting the welfare of children, young people and adults at risk. We expect all colleagues and volunteers to share this commitment.
This position is UK-based and requires proof of the right to live and work in the UK. All job offers are conditional upon background checks, including a full 3-year reference history, DBS checks, and verification of your eligibility to work. Please note, we do not sponsor applicants without the right to work in the UK.
Customer Service Executive in Brighton employer: Brighton and Hove Albion Football Club
Brighton & Hove Albion FC is an exceptional employer that values its employees and fosters a vibrant work culture at the American Express Stadium. With a commitment to professional excellence, we offer competitive benefits such as complimentary meals, generous holiday allowances, and opportunities for personal development, all while being part of a passionate community dedicated to delivering legendary service to our fans. Join us in making a positive impact both on and off the pitch, where your contributions are recognised and celebrated.
Contact Detail:
Brighton and Hove Albion Football Club Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive in Brighton
✨Tip Number 1
Get to know the club! Research Brighton & Hove Albion FC, their values, and what makes them tick. This way, when you chat with them, you can show off your passion for the team and how you fit into their culture.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for fans, it’s crucial to sound confident and friendly. Try role-playing with a mate or even in front of a mirror to nail that perfect pitch.
✨Tip Number 3
Be ready to upsell! Think about how you can promote the club's products like tickets and tours. Come up with some creative ideas on how to make these offerings irresistible to fans.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll have access to all the latest updates and opportunities directly from us at StudySmarter.
We think you need these skills to ace Customer Service Executive in Brighton
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer service and football shine through! We want to see how much you care about delivering legendary experiences for our fans.
Tailor Your Application:Make sure to customise your application to highlight your relevant skills and experiences. Mention specific examples of how you've exceeded expectations in previous roles, as this aligns with our values.
Be Clear and Concise:Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Remember, communication is key in this role, so show us your best written skills!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Brighton and Hove Albion Football Club
✨Know the Club Inside Out
Before your interview, make sure you research Brighton & Hove Albion FC thoroughly. Understand their values, recent achievements, and community initiatives. This will not only show your passion for the club but also help you align your answers with their ethos.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you delivered exceptional customer service. Highlight situations where you went above and beyond to exceed expectations, as this is crucial for a Customer Service Executive role.
✨Practice Active Listening
During the interview, demonstrate your excellent communication skills by actively listening to the interviewer. Respond thoughtfully to their questions and ask clarifying questions if needed. This shows that you value their input and are genuinely interested in the conversation.
✨Be Ready to Upsell
Since upselling is part of the role, think of ways you could promote the club's commercial products. Prepare a few ideas on how you would approach upselling tickets or memberships, and be ready to discuss these during the interview.
