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For Companies At a Glance
- Tasks: Manage strategic partner accounts and drive their success through strong relationships.
- Company: BrightLocal, a diverse and inclusive tech company.
- Benefits: Hybrid working, 25 days holiday, healthcare, and personal learning budget.
- Other info: Join a supportive team that values diverse perspectives and flexible working.
- Why this job: Be a trusted advisor and make a real impact on partner growth.
- Qualifications: Experience in Customer Success or Account Management in a B2B SaaS environment.
The predicted salary is between 50000 - 60000 ÂŁ per year.
(12-Month FTC – Maternity Cover - 1st July Start)
The opportunity
We’re looking for an experienced Partner Customer Success Manager to own and grow a portfolio of our most strategic partner accounts. In this role, you’ll act as a trusted advisor and commercial partner, driving retention, expansion, and long‑term value. You’ll work closely with partners to understand their goals, ensure successful adoption of our platform, and identify opportunities for growth. Sitting within our Commercial team, this is a hands‑on, strategic role ideal for someone who thrives on building senior relationships and delivering measurable commercial outcomes.
What you’ll be doing
- Relationship Management & Retention
- Own the end‑to‑end success of a portfolio of strategic partner accounts
- Act as a trusted advisor from onboarding through the full lifecycle
- Build and maintain strong relationships with senior stakeholders
- Educate partners on platform best practices to drive adoption and long‑term success
- Lead renewal conversations and proactively mitigate churn risk
- Develop and execute tailored success plans aligned to partner goals
- Growth & Commercial Impact
- Identify and drive upsell and expansion opportunities
- Act as the commercial owner for your portfolio, with responsibility for revenue outcomes
- Partner with Sales and Commercial teams on deal strategy and onboarding
- Track and report on account health, growth opportunities, and performance
- Cross‑functional Collaboration
- Act as an internal advocate for partners, ensuring their needs are represented across the business
- Work closely with Sales, Marketing, Product, and Support to deliver a seamless partner experience
- Collaborate with Product teams to share insights and help influence the roadmap
- Partner with Marketing on enablement, campaigns, and joint initiatives
- Operational Improvement & Strategy
- Identify opportunities to improve processes, efficiency, and partner experience
- Share insights and best practices from strategic accounts to inform wider Customer Success strategy
- Help remove friction points and improve how we support partners at scale
What we’re looking for
- Proven experience in Customer Success, Account Management, or Partnerships
- Experience working in a B2B SaaS environment
- Strong track record of retention, expansion, and commercial ownership
- Experience managing senior stakeholders and strategic accounts
Skills & capabilities
- Commercially minded, with a strong ability to identify and drive growth opportunities
- Excellent communication and relationship‑building skills
- Highly organised, proactive, and data‑informed
- Strong problem‑solving ability and comfort working with ambiguity
- Ability to quickly learn and navigate multiple systems and tools
The Perks (The important details)
- Salary: Dependent on experience
- Hybrid Working: 2 days a week in our Brighton office for full‑time team members.
- Holiday: 25 days + bank holidays + your birthday off!
- Healthcare: Vitality Healthcare
- Learning & Development: ÂŁ1000 per annum personal learning budget.
Our commitment to inclusion
At BrightLocal, we believe the best ideas come from diverse perspectives. We are proud to be an equal opportunity employer, and we are committed to building a team where everyone feels welcome, supported, and able to do their best work. When people feel they belong, great things happen. We strongly encourage applications from women and underrepresented groups in our industry. If this role excites you, but you do not meet every single requirement, we would still love to hear from you. Research shows that some people are less likely to apply unless they meet 100% of the criteria. Your experience, perspective, and potential matter more than ticking every box. We are open to flexible working arrangements and are happy to make reasonable adjustments at any stage of the recruitment process. If you need anything to feel comfortable and confident applying, just let us know.
Partner Customer Success Manager (FTC) employer: BrightLocal ??
Contact Detail:
BrightLocal ?? Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Partner Customer Success Manager (FTC)
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Partner Customer Success Manager role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its partners. Understand their goals and challenges so you can showcase how you can drive retention and growth. Tailor your answers to highlight your experience in managing senior stakeholders.
✨Tip Number 3
Don’t just wait for job postings! Apply directly through our website and express your enthusiasm for the role. A proactive approach shows you're genuinely interested and ready to take on the challenge.
✨Tip Number 4
Follow up after interviews with a thank-you note. It’s a simple gesture that keeps you top of mind and reinforces your interest in the position. Plus, it’s a great chance to reiterate how you can contribute to their success!
We think you need these skills to ace Partner Customer Success Manager (FTC)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Partner Customer Success Manager role. Highlight your experience in managing strategic accounts and driving growth, as this will show us you understand what we're looking for.
Showcase Your Relationship Skills: We want to see how you've built strong relationships with senior stakeholders in the past. Share specific examples that demonstrate your ability to act as a trusted advisor and drive retention, as this is key to success in this role.
Be Data-Informed: Since we value a data-informed approach, include any metrics or results from your previous roles that showcase your impact on account health and growth opportunities. Numbers speak volumes!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at BrightLocal ??
✨Know Your Partners
Before the interview, take some time to research the company’s strategic partners. Understand their goals and challenges, and think about how you can help them succeed. This will show that you’re proactive and genuinely interested in the role.
✨Showcase Your Success Stories
Prepare specific examples from your past experience where you successfully managed partner accounts or drove retention and growth. Use metrics to highlight your achievements, as this will demonstrate your commercial ownership and ability to deliver measurable outcomes.
✨Build Relationships on the Spot
During the interview, focus on demonstrating your relationship-building skills. Engage with your interviewers by asking insightful questions about their partnerships and showing how you can be a trusted advisor. This will help you stand out as someone who thrives on building senior relationships.
✨Be Data-Informed
Since the role requires a strong understanding of account health and performance, come prepared to discuss how you use data to inform your strategies. Share examples of how you’ve tracked account performance and identified growth opportunities in previous roles.