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- Tasks: Manage strategic partner accounts and drive their success through strong relationships.
- Company: BrightLocal, a diverse and inclusive tech company focused on partner success.
- Benefits: Hybrid working, 25 days holiday, duvet days, and a personal learning budget.
- Other info: Join a supportive team that values diverse perspectives and offers career development.
- Why this job: Be a trusted advisor and make a real impact on partner growth and retention.
- Qualifications: Experience in Customer Success or Account Management in a B2B SaaS environment.
The predicted salary is between 50000 - 60000 ÂŁ per year.
The opportunity We’re looking for an experienced Partner Customer Success Manager to own and grow a portfolio of our most strategic partner accounts. In this role, you’ll act as a trusted advisor and commercial partner, driving retention, expansion, and long‑term value. You’ll work closely with partners to understand their goals, ensure successful adoption of our platform, and identify opportunities for growth. Sitting within our Commercial team, this is a hands‑on, strategic role ideal for someone who thrives on building senior relationships and delivering measurable commercial outcomes.
What you’ll be doing
- Relationship Management & Retention
- Own the end‑to‑end success of a portfolio of strategic partner accounts
- Act as a trusted advisor from onboarding through the full lifecycle
- Build and maintain strong relationships with senior stakeholders
- Educate partners on platform best practices to drive adoption and long‑term success
- Lead renewal conversations and proactively mitigate churn risk
- Develop and execute tailored success plans aligned to partner goals
- Identify and drive upsell and expansion opportunities
- Act as the commercial owner for your portfolio, with responsibility for revenue outcomes
- Partner with Sales and Commercial teams on deal strategy and onboarding
- Track and report on account health, growth opportunities, and performance
- Act as an internal advocate for partners, ensuring their needs are represented across the business
- Work closely with Sales, Marketing, Product, and Support to deliver a seamless partner experience
- Collaborate with Product teams to share insights and help influence the roadmap
- Partner with Marketing on enablement, campaigns, and joint initiatives
- Identify opportunities to improve processes, efficiency, and partner experience
- Share insights and best practices from strategic accounts to inform wider Customer Success strategy
- Help remove friction points and improve how we support partners at scale
What we’re looking for
- Essential experience
- Proven experience in Customer Success, Account Management, or Partnerships
- Experience working in a B2B SaaS environment
- Strong track record of retention, expansion, and commercial ownership
- Experience managing senior stakeholders and strategic accounts
- Commercially minded, with a strong ability to identify and drive growth opportunities
- Excellent communication and relationship‑building skills
- Highly organised, proactive, and data‑informed
- Strong problem‑solving ability and comfort working with ambiguity
- Ability to quickly learn and navigate multiple systems and tools
The Perks (The important details)
- Salary: Dependent on experience
- Hybrid Working: 2 days a week in our Brighton office for full‑time team members.
- Holiday: 25 days + bank holidays + your birthday off!
- Duvet days: 3 duvet days per year
- Healthcare: Vitality Healthcare
- Learning & Development: ÂŁ1000 per annum personal learning budget.
Our commitment to inclusion At BrightLocal, we believe the best ideas come from diverse perspectives. We are proud to be an equal opportunity employer, and we are committed to building a team where everyone feels welcome, supported, and able to do their best work. When people feel they belong, great things happen. We strongly encourage applications from women and underrepresented groups in our industry. If this role excites you, but you do not meet every single requirement, we would still love to hear from you. Research shows that some people are less likely to apply unless they meet 100% of the criteria. Your experience, perspective, and potential matter more than ticking every box. We are open to flexible working arrangements and are happy to make reasonable adjustments at any stage of the recruitment process. If you need anything to feel comfortable and confident applying, just let us know. We are here to help.
Partner Customer Success Manager (12-Month FTC) employer: BrightLocal Enterprise
Contact Detail:
BrightLocal Enterprise Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Partner Customer Success Manager (12-Month FTC)
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. This can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 2
Prepare for the interview by researching the company and its partners. Understand their goals and challenges so you can showcase how your skills align with their needs. We want to see you shine!
✨Tip Number 3
Practice your pitch! Be ready to explain how you've driven retention and growth in past roles. Use specific examples that highlight your success in managing senior relationships and delivering results.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Partner Customer Success Manager (12-Month FTC)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Partner Customer Success Manager role. Highlight your experience in managing strategic accounts and driving growth, as this will show us you understand what we're looking for.
Showcase Your Relationship Skills: We want to see how you've built strong relationships with senior stakeholders in the past. Share specific examples of how you've acted as a trusted advisor and helped partners achieve their goals.
Be Data-Informed: Since this role is all about driving measurable outcomes, include any relevant metrics or data that demonstrate your success in retention and expansion. Numbers speak volumes, so don’t shy away from showcasing your achievements!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen to join the StudySmarter team!
How to prepare for a job interview at BrightLocal Enterprise
✨Know Your Partners
Before the interview, take some time to research the company’s strategic partners. Understand their goals and challenges, and think about how you can help them succeed. This will show that you’re proactive and genuinely interested in the role.
✨Showcase Your Success Stories
Prepare specific examples from your past experience where you successfully managed partner accounts or drove retention and growth. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your impact.
✨Demonstrate Relationship-Building Skills
Since this role involves managing senior stakeholders, be ready to discuss how you’ve built and maintained strong relationships in previous roles. Share strategies you’ve used to engage partners and ensure their needs are met.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s approach to partner success and how they measure account health. This not only shows your interest but also gives you valuable insights into their expectations and culture.