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For Companies At a Glance
- Tasks: Deliver top-notch customer support via calls, live chat, and email.
- Company: Join BrightLocal, a fast-growing tech company with a global reach.
- Benefits: Flexible working hours, career development, and a supportive team environment.
- Other info: Collaborate with diverse teams across the UK and the Philippines.
- Why this job: Make a real impact by helping customers succeed with our platform.
- Qualifications: Experience in customer support and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Working hours: 12:00pm – 8:30pm (UK time)
The Opportunity
Join BrightLocal at an exciting stage of growth as we scale our platform and global customer base. This is a fantastic opportunity for an experienced, self-motivated support professional to play a key role in delivering exceptional customer experiences while developing their career within a fast-growing tech company. You’ll work cross-functionally with teams across the UK and the Philippines, helping customers get real value from our products.
What you’ll be doing:
- Deliver high-quality customer support via pre-booked calls, live chat, and email
- Onboard new customers and guide them in using the platform effectively
- Troubleshoot technical and product-related queries with clarity and confidence
- Build strong, trusted relationships with customers to drive engagement and retention
- Work to SLAs and KPIs, ensuring timely and effective resolution of enquiries
- Support day-to-day operational initiatives and contribute to support team projects
- Identify and implement improvements to processes and customer experience
- Collaborate closely with Customer Success, Product, Marketing, and Business Development teams
What we’re looking for:
Essential skills
Customer Support Executive Customer Support · Brighton · in Fife employer: BrightLocal Enterprise
Contact Detail:
BrightLocal Enterprise Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Executive Customer Support · Brighton · in Fife
✨Tip Number 1
Network like a pro! Reach out to current employees at BrightLocal on LinkedIn or other platforms. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for those interviews! Research common customer support scenarios and think about how you'd handle them. We want to see your problem-solving skills shine!
✨Tip Number 3
Show off your personality! When you're chatting with potential employers, let your passion for customer support come through. We love candidates who are genuinely excited about helping others.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always on the lookout for talent that fits our vibrant culture.
We think you need these skills to ace Customer Support Executive Customer Support · Brighton · in Fife
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Support Executive role. Highlight your relevant experience and skills that match what we’re looking for, like your ability to troubleshoot and build strong customer relationships.
Showcase Your Communication Skills: Since you'll be delivering support via calls, live chat, and email, it’s crucial to demonstrate your communication prowess. Use clear and concise language in your application to reflect how you’d interact with our customers.
Highlight Your Problem-Solving Abilities: We love candidates who can think on their feet! Share examples of how you've successfully resolved customer issues in the past. This will show us that you can handle technical queries with confidence.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at BrightLocal Enterprise
✨Know the Product Inside Out
Before your interview, make sure you’re familiar with BrightLocal’s platform and services. Understand how they help customers and be ready to discuss specific features. This will show your genuine interest and help you answer questions confidently.
✨Prepare for Customer Scenarios
Think of common customer support scenarios you might face in this role. Prepare examples from your past experience where you successfully resolved issues or improved customer satisfaction. This will demonstrate your problem-solving skills and ability to handle real-life situations.
✨Showcase Your Communication Skills
As a Customer Support Executive, clear communication is key. Practice explaining complex concepts in simple terms. During the interview, focus on articulating your thoughts clearly and listen actively to the interviewer’s questions.
✨Highlight Team Collaboration
Since the role involves working cross-functionally, be ready to discuss how you’ve collaborated with other teams in the past. Share examples that illustrate your teamwork skills and how you contributed to achieving common goals.