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- Tasks: Manage strategic partner accounts and drive their success through strong relationships.
- Company: BrightLocal, a diverse and inclusive tech company.
- Benefits: Hybrid working, 25 days holiday, duvet days, and a personal learning budget.
- Other info: Join a supportive team that values diverse perspectives and flexible working.
- Why this job: Be a trusted advisor and make a real impact on partner growth.
- Qualifications: Experience in Customer Success or Account Management in a B2B SaaS environment.
The predicted salary is between 50000 - 60000 ÂŁ per year.
The opportunity We’re looking for an experienced Partner Customer Success Manager to own and grow a portfolio of our most strategic partner accounts. In this role, you’ll act as a trusted advisor and commercial partner, driving retention, expansion, and long‑term value. You’ll work closely with partners to understand their goals, ensure successful adoption of our platform, and identify opportunities for growth. Sitting within our Commercial team, this is a hands‑on, strategic role ideal for someone who thrives on building senior relationships and delivering measurable commercial outcomes.
What you’ll be doing
- Relationship Management & Retention
- Own the end‑to‑end success of a portfolio of strategic partner accounts
- Act as a trusted advisor from onboarding through the full lifecycle
- Build and maintain strong relationships with senior stakeholders
- Educate partners on platform best practices to drive adoption and long‑term success
- Lead renewal conversations and proactively mitigate churn risk
- Develop and execute tailored success plans aligned to partner goals
- Identify and drive upsell and expansion opportunities
- Act as the commercial owner for your portfolio, with responsibility for revenue outcomes
- Partner with Sales and Commercial teams on deal strategy and onboarding
- Track and report on account health, growth opportunities, and performance
- Act as an internal advocate for partners, ensuring their needs are represented across the business
- Work closely with Sales, Marketing, Product, and Support to deliver a seamless partner experience
- Collaborate with Product teams to share insights and help influence the roadmap
- Partner with Marketing on enablement, campaigns, and joint initiatives
- Identify opportunities to improve processes, efficiency, and partner experience
- Share insights and best practices from strategic accounts to inform wider Customer Success strategy
- Help remove friction points and improve how we support partners at scale
What we’re looking for
- Essential experience
- Proven experience in Customer Success, Account Management, or Partnerships
- Experience working in a B2B SaaS environment
- Strong track record of retention, expansion, and commercial ownership
- Experience managing senior stakeholders and strategic accounts
- Commercially minded, with a strong ability to identify and drive growth opportunities
- Excellent communication and relationship‑building skills
- Highly organised, proactive, and data‑informed
- Strong problem‑solving ability and comfort working with ambiguity
- Ability to quickly learn and navigate multiple systems and tools
The Perks (The important details)
- Salary: Dependent on experience
- Hybrid Working: 2 days a week in our Brighton office for full‑time team members.
- Holiday: 25 days + bank holidays + your birthday off!
- Duvet days: 3 duvet days per year
- Healthcare: Vitality Healthcare
- Learning & Development: ÂŁ1000 per annum personal learning budget.
Our commitment to inclusion At BrightLocal, we believe the best ideas come from diverse perspectives. We are proud to be an equal opportunity employer, and we are committed to building a team where everyone feels welcome, supported, and able to do their best work. When people feel they belong, great things happen. We strongly encourage applications from women and underrepresented groups in our industry. If this role excites you, but you do not meet every single requirement, we would still love to hear from you. Research shows that some people are less likely to apply unless they meet 100% of the criteria. Your experience, perspective, and potential matter more than ticking every box. We are open to flexible working arrangements and are happy to make reasonable adjustments at any stage of the recruitment process. If you need anything to feel comfortable and confident applying, just let us know. We are here to help.
Partner Customer Success Manager (12-Month FTC) in Cupar employer: BrightLocal Enterprise
Contact Detail:
BrightLocal Enterprise Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Partner Customer Success Manager (12-Month FTC) in Cupar
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn, and don’t be shy about asking for insights into the company culture and the role. Building connections can give you an edge and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching the company’s recent projects and successes. This shows you’re genuinely interested and helps you tailor your answers to align with their goals. Plus, it gives you great talking points!
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Partner Customer Success Manager. Highlight your relationship management skills and any relevant B2B SaaS experience to make a strong impression.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can keep you top of mind. And remember, apply through our website for the best chance at landing that dream job!
We think you need these skills to ace Partner Customer Success Manager (12-Month FTC) in Cupar
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in Customer Success and Account Management. We want to see how your skills align with the role of Partner Customer Success Manager, so don’t hold back on showcasing your relevant achievements!
Showcase Relationship Management Skills: Since this role is all about building strong relationships, share examples of how you've successfully managed senior stakeholders in the past. We love to see how you’ve acted as a trusted advisor and driven retention and growth for your accounts.
Be Data-Informed: We’re looking for someone who’s comfortable with data, so include any metrics or KPIs that demonstrate your success in previous roles. Whether it’s retention rates or upsell figures, numbers can really make your application stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at BrightLocal Enterprise
✨Know Your Partners
Before the interview, take some time to research the company’s strategic partners. Understand their goals and challenges, and think about how you can help them succeed. This will show that you’re proactive and genuinely interested in driving their success.
✨Showcase Your Relationship Skills
Be ready to discuss your experience in building and maintaining relationships with senior stakeholders. Prepare specific examples of how you've successfully managed accounts and driven retention. This is key for a Partner Customer Success Manager role!
✨Prepare for Growth Conversations
Think about how you’ve identified upsell and expansion opportunities in previous roles. Be prepared to share your strategies for driving growth and how you’ve collaborated with sales teams to achieve revenue outcomes.
✨Demonstrate Problem-Solving Abilities
In this role, you’ll need to navigate ambiguity and improve processes. Prepare to discuss situations where you’ve identified friction points and implemented solutions. Highlight your analytical skills and how they’ve contributed to operational improvements.