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For Companies At a Glance
- Tasks: Manage and deliver impactful Local SEO campaigns while building strong customer relationships.
- Company: Join a dynamic SaaS company focused on local search success.
- Benefits: Competitive salary, performance bonuses, hybrid working, and generous holiday allowance.
- Why this job: Gain expertise in Local SEO and make a real difference for businesses.
- Qualifications: Experience in Account Management or Customer Success, preferably in a SaaS or digital marketing environment.
- Other info: Inclusive workplace with a commitment to diversity and personal development.
The predicted salary is between 30000 - 40000 £ per year.
The opportunity
We’re looking for an Account Manager to join our Managed Listings team, responsible for delivering high-quality Citation Builder campaigns that help businesses strengthen their local search presence. You’ll play a key role in managing customer relationships, overseeing campaign delivery, and ensuring customers get maximum value from BrightLocal’s products and services. Working in a fast-paced SaaS environment, you’ll collaborate closely with Customer Success, Sales, Product, and internal delivery teams to deliver campaigns at scale while maintaining a high level of quality and customer satisfaction. This is an excellent opportunity to develop expertise in Local SEO, SaaS account management, and large-scale campaign delivery.
What you’ll be doing
- Customer Campaign Delivery
- Manage and deliver Citation Builder campaigns within agreed SLAs (typically 6 weeks)
- Take ownership of larger or more complex campaigns, ensuring accuracy and high customer satisfaction
- Coordinate with internal delivery teams to ensure smooth and efficient execution
- Ensure seamless customer onboarding and handover from Sales
- Maintain clear and proactive communication with customers throughout the campaign lifecycle
- Account Management & Customer Success
- Build and nurture strong relationships, acting as a trusted advisor to customers
- Understand customer goals and help them maximise the value of BrightLocal’s products and services
- Identify opportunities for account growth, renewals, and upsells
- Monitor account health and proactively mitigate churn risks
- Technical Expertise
- Develop strong knowledge of BrightLocal’s platform, listings management, and local search ecosystem
- Support customers with queries related to directory listings, data consistency, and integrations
- Help diagnose and resolve more complex issues in collaboration with internal teams
- Collaboration & Product Feedback
- Work closely with Product and UX teams to provide structured customer feedback
- Identify customers suitable for beta testing new features
- Share insights that contribute to product improvements and development
- Operational Improvement
- Identify opportunities to improve processes, delivery quality, and efficiency
- Maintain accurate campaign and customer data across tools such as Planhat, Zendesk, and internal systems
- Contribute to improving internal documentation and delivery playbooks
What we’re looking for
- Essential experience
- Demonstrable experience in Account Management, Customer Success, or similar roles
- Experience working in a SaaS, digital marketing, or SEO environment
- Proven ability to manage complex customer accounts and campaigns
- Experience contributing to renewals, upsells, or account growth
- Skills
- Strong understanding of Local SEO, digital marketing, or listings management
- Excellent communication and relationship-building skills
- Strong analytical and problem-solving ability
- Ability to manage multiple projects and priorities effectively
- High attention to detail and commitment to quality
- Technical competencies
- Comfortable working across a range of SaaS tools and digital marketing platforms
- Ability to quickly learn systems such as Planhat, Zendesk, and CRM platforms
- Experience using tools like Excel or Google Sheets for analysis and reporting
- Ability to understand customer tech stacks and how they impact campaign performance
- Knowledge of directory platforms and local listings ecosystems (desirable)
The Perks (The important details)
- Salary: Dependent on experience
- Commission: Based on individual performance
- Performance-based bonus: Up to 20% of base salary (10% company performance + 10% team performance)
- Hybrid Working: 2 days a week in our Brighton office for full-time team members
- Holiday: 25 days + bank holidays + your birthday off!
- Duvet days: 3 duvet days per year
- Healthcare: Vitality Healthcare
- Learning & Development: £1000 per annum personal learning budget
Our commitment to inclusion
At BrightLocal, we believe the best ideas come from diverse perspectives. We are proud to be an equal opportunity employer, and we are committed to building a team where everyone feels welcome, supported, and able to do their best work. When people feel they belong, great things happen. We strongly encourage applications from women and underrepresented groups in our industry. If this role excites you, but you do not meet every single requirement, we would still love to hear from you. Research shows that some people are less likely to apply unless they meet 100% of the criteria. Your experience, perspective, and potential matter more than ticking every box. We are open to flexible working arrangements and are happy to make reasonable adjustments at any stage of the recruitment process. If you need anything to feel comfortable and confident applying, just let us know. We are here to help.
Hybrid Local SEO Account Manager | Customer Success & Growth in Brighton employer: BrightLocal Enterprise
Contact Detail:
BrightLocal Enterprise Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Local SEO Account Manager | Customer Success & Growth in Brighton
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into BrightLocal's products and services. Understanding how they help businesses with local SEO will not only impress your interviewers but also show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how your past experiences align with the responsibilities of managing customer relationships and delivering campaigns effectively.
✨Tip Number 3
Show off your communication skills! During the interview, be clear and concise when discussing your experience. Highlight specific examples where you’ve built strong customer relationships or successfully managed complex campaigns.
✨Tip Number 4
Don’t forget to ask questions! Prepare thoughtful questions about the team dynamics, campaign strategies, or growth opportunities at BrightLocal. This shows your enthusiasm and helps you gauge if it’s the right fit for you.
We think you need these skills to ace Hybrid Local SEO Account Manager | Customer Success & Growth in Brighton
Some tips for your application 🫡
Show Your Passion for Local SEO: When writing your application, let us see your enthusiasm for Local SEO! Share any relevant experiences or projects that highlight your understanding of local search and how it can benefit businesses. We love seeing candidates who are genuinely excited about the field.
Tailor Your Application: Make sure to customise your application to fit the role of Account Manager. Highlight your experience in account management and customer success, especially in a SaaS environment. We want to know how your skills align with what we’re looking for!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and structure your thoughts logically. We appreciate well-organised applications that make it easy for us to see your qualifications and potential.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at BrightLocal!
How to prepare for a job interview at BrightLocal Enterprise
✨Know Your Local SEO Stuff
Make sure you brush up on your Local SEO knowledge before the interview. Understand how citation building works and be ready to discuss how it impacts local search presence. This will show that you're not just familiar with the concepts but can also apply them in real-world scenarios.
✨Showcase Your Account Management Skills
Prepare examples from your past experiences where you've successfully managed complex customer accounts or campaigns. Highlight how you built relationships, identified growth opportunities, and ensured customer satisfaction. This will demonstrate your ability to thrive in a Customer Success role.
✨Be Ready for Technical Questions
Since this role involves working with various SaaS tools and platforms, expect some technical questions. Familiarise yourself with tools like Planhat and Zendesk, and be prepared to discuss how you've used similar systems in the past. This will help you stand out as a candidate who can hit the ground running.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of campaigns you'll be managing, or how success is measured in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.